--- description: ¿Qué piensan los usuarios de PagerDuty? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de PagerDuty gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PagerDuty - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de incidentes](/directory/31332/incident-management/software) > [PagerDuty](/software/125693/pagerduty) # PagerDuty Canonical: https://www.capterra.co.cr/software/125693/pagerduty Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/125693/pagerduty?page=2) > Software en la nube que conecta personas, sistemas y datos en una vista única para aportar transparencia e inteligencia procesable a todas las operaciones. > > Veredicto: 221 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa PagerDuty? Equipos de ingeniería, equipos de asistencia, administradores de sistemas, equipos de centros de operaciones de red (NOC) a cualquier escala, desde startups hasta compañías Fortune 500. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 221 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: PagerDuty - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2006 ## Contexto comercial - **Precio inicial**: USD 10,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, japonés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funciones - Agregación de datos - Alertas y notificaciones - Alerts/Escalation - Análisis de causa raíz - Controles o permisos de acceso - Creación de informes de incidentes - Creación de informes para TI - Creación de informes y estadísticas - Gestión de SLA (Service Level Agreement) - Gestión de almacenamiento de datos - Gestión de incidentes - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de tareas - Panel de comunicaciones - Portal de autoservicio - Programación - Programación de llamadas - Programación del mantenimiento - Real-Time Notifications - Registros de eventos - Supervisión TI - Third-Party Integrations ## Integraciones (en total: 75) - AWS Auto Scaling - AWS CloudTrail - AWS Config - AWS Identity and Access Management (IAM) - AWS Lambda - AWS Personal Health Dashboard - AWS Security Hub - AWS VPC Lattice - Agentforce - Amazon CloudWatch - Amazon EC2 - Amazon ECS-Optimized Amazon Linux 2 AMI (ARM)with Support by Bansir - Amazon EventBridge - Amazon GuardDuty - Amazon RDS on Outposts … y 60 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de gestión de incidentes](https://www.capterra.co.cr/directory/31332/incident-management/software) ## Categorías relacionadas - [Software de gestión de incidentes](https://www.capterra.co.cr/directory/31332/incident-management/software) - [Software para plataformas AIOps](https://www.capterra.co.cr/directory/32875/aiops-platforms/software) - [Software de gestión de activos informáticos](https://www.capterra.co.cr/directory/30077/it-asset-management/software) - [Software de virtualización](https://www.capterra.co.cr/directory/30618/virtualization/software) - [Software de inteligencia artificial](https://www.capterra.co.cr/directory/30938/artificial-intelligence/software) ## Alternativas 1. [Freshservice](https://www.capterra.co.cr/software/132997/freshservice) — 4.6/5 (803 reviews) 2. [Site24x7](https://www.capterra.co.cr/software/168192/site24x7) — 4.7/5 (382 reviews) 3. [Datadog](https://www.capterra.co.cr/software/135453/datadog-cloud-monitoring) — 4.6/5 (369 reviews) 4. [ilert](https://www.capterra.co.cr/software/207205/ilert) — 4.7/5 (65 reviews) 5. [JIRA Service Management](https://www.capterra.co.cr/software/138769/jira-service-management) — 4.5/5 (779 reviews) ## Opiniones ### "Buena opciòn para el seguimiento de incidentes" — 4.0/5 > **Erika** | *21 de septiembre de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Lo que me gusta , es que las alertas son efecticas y muy rapidas y te permiten identificar que necesita atenciòn. Tambien es muy practico para hacer seguimientos de los incidentes sin perder de vista las notificaciones importantes > > **Puntos en contra**: Visualmente la interfaz como tiene varias opciones se siente algo cargado. Algunas configuraciones toman un poco de tiempo hasta encontrar exactamente lo que necesitas > > Tengo buena experiencia con este software. Me resulta ùtil para estar pendiente de incidencias y recibir avisos oportunos, aunque algunas opciones podrian ser mas sencillas de manejar ----- ### "Ensure High availability of your product to the end user by integrating it with PagerDuty" — 4.0/5 > **Monish** | *27 de abril de 2020* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states \& the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised. > > **Puntos en contra**: Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun > > PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it. ----- ### "Pageduty as a on call user" — 4.0/5 > **Usuario verificado** | *25 de septiembre de 2025* | Salud, bienestar y deporte | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Very simple ui, any one can set up for their team easiely. Straightforward notifications with links to i iceents which i appreciate at 3 am > > **Puntos en contra**: It was cost prohibitive for our team and really only solve one problem, incident notifications and on calls. It doesnt monitor any hardware or applications > > Good but we found a cheaper product that could do more with. It works for basic scheduling and notifying of ojtages ----- ### "Fine. Not great." — 3.0/5 > **Ally** | *5 de julio de 2025* | Servicios financieros | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: It makes alerting for my team fast. I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night. > > **Puntos en contra**: Its user experience is confusing. It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy\! It was maddening. We eventually figured it out. > > Generally, people stay away because the UI is so confusing and doesn’t seem to be regularly updated. I think it’s the same since I started using it 10 years ago. There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns. ----- ### "Reliable On-Call and Incident Management Platform" — 4.0/5 > **Hrithik** | *21 de junio de 2026* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: PagerDuty makes on-call management and incident response simpler. Alert routing, escalation policies, and notifications are reliable, helping teams respond quickly to production issues. The integrations with monitoring and infrastructure tools are also easy to configure. > > **Puntos en contra**: Managing large numbers of services and escalation policies can become complex over time. The UI can feel a bit dense, and finding specific settings occasionally requires navigating through multiple pages. > > PagerDuty has been a reliable tool for handling on-call responsibilities and production incidents. In day-to-day use it helps ensure alerts are routed correctly and provides clear visibility into incident response. It is a tool I rely on when responding to production issues. ----- Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/125693/pagerduty?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/125693/pagerduty) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados