--- description: ¿Qué piensan los usuarios de TrekkSoft? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de TrekkSoft gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TrekkSoft - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Sistemas de reservas](/directory/20032/reservations/software) > [TrekkSoft](/software/126665/tour-activity-booking-system) # TrekkSoft Canonical: https://www.capterra.co.cr/software/126665/tour-activity-booking-system Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/126665/tour-activity-booking-system?page=2) > TrekkSoft ayuda a administrar reservas e inventario desde cualquier lugar, al mismo tiempo que optimiza las ventas móviles y en línea de forma simultánea. > > Veredicto: 230 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa TrekkSoft? Más de 1000 proveedores de excursiones y actividades en todo el mundo usan TrekkSoft para aumentar su eficiencia general al reducir el tiempo dedicado a actualizar el inventario, tomar reservas y generar ventas nuevas. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 230 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: TrekkSoft - **Constitución**: 2010 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, neerlandés, portugués - **Países disponibles**: Alemania, Andorra, Antigua y Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belice, Bolivia, Bosnia y Herzegovina, Brasil, Bélgica, Canadá, Chequia, Chile, China, Chipre, Ciudad del Vaticano y 71 más ## Funciones - Asistencia al cliente - CRM - Creación de informes y estadísticas - Creación de informes/análisis - Creación de itinerarios - Creación de paquetes - Gestión de calendarios - Gestión de clientes - Gestión de precios - Gestión de proveedores - Gestión de recursos - Gestión de reservas - Gestión de reservas - Integración contable - Integración de GDS y OTA - Notas de reserva - Pagos electrónicos - Presupuestos y estimaciones - Procesamiento de pagos - Reserva en línea - Reservas de grupo - Sistema central de reservas ## Integraciones (en total: 11) - Google Analytics 360 - Google Calendar - Joomla - Meta for Business - PayPal - PayPal Enterprise Payments - Stripe - Wix - WordPress - Zapier - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Sistemas de reservas](https://www.capterra.co.cr/directory/20032/reservations/software) ## Categorías relacionadas - [Sistemas de reservas](https://www.capterra.co.cr/directory/20032/reservations/software) - [Software para operadores turísticos](https://www.capterra.co.cr/directory/20033/tour-operator/software) - [Software para agencias de viajes](https://www.capterra.co.cr/directory/20034/travel-agency/software) ## Alternativas 1. [Signature](https://www.capterra.co.cr/software/181137/signature) — 4.8/5 (29 reviews) 2. [WeTravel](https://www.capterra.co.cr/software/163474/wetravel) — 4.8/5 (524 reviews) 3. [Perk](https://www.capterra.co.cr/software/171040/travelperk) — 4.7/5 (421 reviews) 4. [Ezus](https://www.capterra.co.cr/software/190113/esus) — 4.7/5 (60 reviews) 5. [Toogo](https://www.capterra.co.cr/software/160230/toogo) — 4.8/5 (40 reviews) ## Opiniones ### "We use Trekksoft daily for all of tour operations." — 5.0/5 > **John** | *14 de septiembre de 2019* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience. > > **Puntos en contra**: Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system. > > Overall A+ there is nothing as good as it out on the market at the moment and I have looked at them all. If a company wants to take their booking seriously they should use the Trekksoft backbone and customise it to suit their needs. ----- ### "Surprisingly great solution even for very small businesses" — 4.0/5 > **Mal** | *17 de noviembre de 2023* | Ocio, viajes y turismo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Customizable at all levels - and the ability to add differing approaches to offering payment for your products (vouchers etc) and the ability to add shop items too. > > **Puntos en contra**: Sometimes the terminology and vocabulary used in the menu and form systems could use more easy and accessible clarification. The help system is great at answering 'how to..?' questions, but not so great at answering 'what is...?' questions. > > Extremely positive and it has proved an excellent launch pad in our trial year as a start up business. It will come to full potential in years 2 and 3. Start up and ongoing costs are very acceptable, even for a small business. And if you need to talk to someone - service is quick, responsive and solution orientated. ----- ### "Owes me a lot of money , wont respond, terrible support, many technical issues & designed to bleed money from you" — 1.0/5 > **Phil** | *15 de septiembre de 2017* > > **Puntos en contra**: The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again. - The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched. - The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply. -The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all - The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees\!). - The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions\! - some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved). The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now. > > Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business. ----- ### "Best travel software for tour operators and travel agents" — 5.0/5 > **Byron** | *6 de febrero de 2024* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: All the solutions given, starting with the booking widget, the POS and the way you can manage schedules for your tours/activities. > > **Puntos en contra**: Some features that can be added like the agent allocation works when I embed in a website too, filter by user agent in POS, etc. > > When I found Trekksoft, was like Finally\! found something that can work. We did not hesitate to try the demo, we subscribed right a way and started working, got the training online and within days started getting bookings. ----- ### "Small-medium sized business 100% satisfied" — 5.0/5 > **Kim** | *21 de junio de 2023* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - Clear pricing and commission based costs. One time setup fee, but no monthly charge, very important for a seasonal business as ours.- We set all our products and rates up ourselves, but could have given the information to the support team and they would have get us started, per their suggestion. Interesting if you do not have much time to get acquainted with the in and outs of the system.- Excellent booking app for sales agents, easy to make changes in capacities if needed.- Access to a clear guest manifest through the app at any time.- Very ease to reschedule or cancel a booking in the app.- Several integration options for your website.- Rendered clear and simple to the online customers > > **Puntos en contra**: Adding a date for an activity cannot be done in the app, as far as I know, and I will just login via my browser.. I have not yet contacted support about this, because it is not a regular necessity for us and I can add it quickly via the browser. > > Our experience has been great from the start. The marketing agent did a great job explaining the features, answering all our questions and consulting technical support when deemed necessary. She took her time explaining everything we needed to know via videocalls.We chose to set up everything ourselves and I do recommend this if you have the time for it (as we do in low season), because this is the best way to understand how the systems works and will make it easier in the future to make small or last minute changes. Their support line is also really great in helping you with all your questions. Live chat is quickly available, albeit during limited hours, but any email is rapidly answered as well and their answers were always useful and to the point.Once everything was set up, we never had to contact the support line again. Everything runs smoothly as it should be\! ----- Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/126665/tour-activity-booking-system?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/126665/tour-activity-booking-system) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados