---
description: ¿Qué piensan los usuarios de Yonyx? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Yonyx gracias a Capterra Costa Rica.
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title: Yonyx - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [Yonyx](/software/130406/agi-self-service)

# Yonyx

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> Guías interactivas basadas en árboles de decisión que se conectan a la mayoría de los sistemas CRM. Sigue los procesos de negocio de manera interactiva.
> 
> Veredicto: 259 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Yonyx?

Gestión de centros de atención telefónica, asistencia técnica, gestión de asistencia al cliente, directores de operaciones (COO), gestores de producto (PM), servicios de asistencia de TI y centros de servicio, redactores técnicos.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.7/5** | 259 Opiniones |
| Facilidad de uso | 4.8/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.8/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.7/5 | Basado en las opiniones generales |
| Funciones | 4.7/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Yonyx
- **Ubicación**: Sunnyvale, EE. UU.
- **Constitución**: 2012

## Contexto comercial

- **Precio inicial**: USD 25,00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop)
- **Idiomas admitidos**: alemán, coreano, danés, español, finés, francés, hebreo, hindi, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, portugués, ruso, sueco, tailandés, árabe
- **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 210 más

## Funciones

- Búsqueda de texto completo
- CRM
- Catalog Management
- Comunicación multicanal
- Controles o permisos de acceso
- Creación de informes y estadísticas
- Creación de informes/análisis
- Creación de marca personalizable
- Cualificación de leads
- Edición de texto
- Editor de texto enriquecido
- Encuestas y comentarios
- Gestión de centros de atención telefónica
- Gestión de comentarios
- Gestión de contenidos
- Gestión de correo electrónico
- Gestión de flujos de trabajo
- Gestión de la base de conocimiento
- Gestión de tickets de soporte
- Gestión del conocimiento
- Herramientas de análisis de datos
- Herramientas de colaboración
- Métricas de rendimiento
- Portal de autoservicio
- Recopilación de datos multicanal
- Seguridad de datos
- Third-Party Integrations
- Varios idiomas
- Visualización de datos

## Integraciones (en total: 34)

- Dynamics 365 Customer Voice
- Freshdesk
- Google Chrome
- Google Sheets
- Microsoft Dynamics 365 Business Central tegossuite
- NetSuite
- Oracle B2C Service
- Oracle CRM On Demand
- Oracle Sales
- Oracle Service
- Peeklogic Salesforce – Jira Connector
- Postman
- Postman SMTP
- Salesforce Education Cloud
- Salesforce Einstein

… y 19 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7

## Categoría

- [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software)

## Categorías relacionadas

- [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software)
- [Software CRM online](https://www.capterra.co.cr/directory/30072/online-crm/software)
- [Software de gestión del conocimiento](https://www.capterra.co.cr/directory/30094/knowledge-management/software)
- [Sistemas de apoyo en la toma de decisiones](https://www.capterra.co.cr/directory/30544/decision-support/software)
- [Software de soporte al cliente](https://www.capterra.co.cr/directory/32315/customer-support/software)

## Alternativas

1. [Salesforce Sales Cloud](https://www.capterra.co.cr/software/61368/salesforce) — 4.4/5 (18812 reviews)
2. [Zendesk Suite](https://www.capterra.co.cr/software/164283/zendesk) — 4.4/5 (4094 reviews)
3. [Freshdesk](https://www.capterra.co.cr/software/124981/freshdesk) — 4.5/5 (3486 reviews)
4. [LiveAgent](https://www.capterra.co.cr/software/102188/liveagent) — 4.7/5 (1789 reviews)
5. [LiveChat](https://www.capterra.co.cr/software/62194/livechat) — 4.6/5 (1728 reviews)

## Opiniones

### "Yonyx top notch" — 5.0/5

> **Nicole** | *26 de noviembre de 2025* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Once set up was finalized, user friendly for staff.  One stop shop for all of our previous spreadsheets in one area.
> 
> **Puntos en contra**: Very tedious to set up as expected, end result is great. Otherwise no other cons. Must stay organized to keep the profiles up to date.
> 
> The interface is intuitive and customer service is excellent.  User friendly and fabulous customer service. Yonyx is a reliable, user-friendly tool for anyone looking to streamline processes and utilize a decision tree for your every day needs. We are a healthcare company with many options for scheduling purposes. Yonyx is the right way to go.

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### "Development of Assessment Tool" — 5.0/5

> **Anna** | *22 de abril de 2026* | Educación superior | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: \[sensitive content hidden\] has been a wonderful individual to work with. He helped create a decision tree scaffold that could handle an incredibly complicated process. His knowledge and skills have make it possible for us to create an assessment tool for students to use. He also was available for calls to problem solve anything I needed.

As a community college, we are not prepared to purchase expensive program so Yonyx was the best choice. It was incredibly affordable and were wonderful when working through the state purchasing process.
> 
> **Puntos en contra**: I did quite a lot of manual work to create the program. I understand that is it difficult to standardize a process that is so unique to each academic program, so some manual work was expected. It did take a few months to build everything out.

-----

### "Certified happy customer" — 5.0/5

> **Michael** | *28 de agosto de 2026* | Bienes de consumo | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: This tool is the most versatile for implementing processes and adding structure to any application. I absolutely love the simple interface and the ability to preview my efforts as I go.
> 
> **Puntos en contra**: When deleting information or nodes the warning box takes a second to appear. This causes me to hit Enter or click OK twice at times.
> 
> I used Yonyx in my last company, and I brought it to my new company. This tool can be used in every aspect of the business where processes matter. The customer support is more than outstanding. Customer support takes the time to fully explain and truly educate you on best practices. I cannot say enough positive statements about using this tool.

-----

### "review" — 3.0/5

> **Victoria** | *14 de septiembre de 2022* | Propiedad inmobiliaria | Valoración de la recomendación: 2.0/10
> 
> **Puntos a favor**: That it works most of the time on a daily basis
> 
> **Puntos en contra**: That it isn't consistently working well.

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### "Simple, cost effective solutions to complex problems." — 5.0/5

> **John** | *27 de noviembre de 2025* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: \[sensitive content hidden\] was a fantastic trainer, he made adapting to a new product very easy. He was available, responsive, and educational. The price of the product is very reasonable, especially with the integrations and language options present. The user interface is pretty simple, after one training I was able to build a vast majority of what I needed. As some one who hasn't used a tool like this before, I found that impressive.
> 
> **Puntos en contra**: I liked everything about the product, my only recommendation is extremely minor. If you use lucid, you have the option of dragging your view using right click, that function would be useful when you're working in a large flow.
> 
> I'd recommend this to other companies. Cost is appealing, function is great, training was readily available. I told \[sensitive content hidden\] I had a week to build something from nothing. His response was, "That's not a problem, let's get to work." Highly impressed with the company and product.

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