---
description: ¿Qué piensan los usuarios de Nixxis Contact Suite? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Nixxis Contact Suite gracias a Capterra Costa Rica.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Nixxis Contact Suite - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [Nixxis Contact Suite](/software/131585/nixxis-contact-suite)

# Nixxis Contact Suite

Canonical: https://www.capterra.co.cr/software/131585/nixxis-contact-suite

> Nixxis Contact Suite propone uno de los marcadores más potentes del mercado desde 1 hasta 10.000 agentes.
> 
> Veredicto: 3 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.3/5** | 3 Opiniones |
| Facilidad de uso | 4.0/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.3/5 | Basado en las opiniones generales |
| Relación calidad-precio | 3.5/5 | Basado en las opiniones generales |
| Funciones | 4.5/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Nixxis
- **Constitución**: 2006

## Contexto comercial

- **Público objetivo**: 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop)
- **Idiomas admitidos**: francés, inglés, neerlandés, polaco, portugués, rumano, ruso, turco, vietnamita
- **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más

## Funciones

- Alerts/Escalation
- CRM
- Centro de atención telefónica de llamadas entrantes
- Centro de atención telefónica de llamadas salientes
- Chat en vivo
- Comunicación multicanal
- Creación de informes/análisis
- Desvío de llamadas
- Distribución automática de llamadas
- Enrutamiento de llamadas
- Gestión de campañas
- Gestión de centros de atención telefónica
- Gestión de colas de espera
- Gestión de contactos
- Gestión de correo electrónico
- Gestión de flujos de trabajo
- Gestión de la comunicación
- Grabación de llamadas
- Grabación de texto de llamada
- Historial de cliente
- IVR
- Identificador de llamadas
- Marcador predictivo
- Panel de actividades
- Registro de llamadas
- Supervisión de llamadas
- Third-Party Integrations

## Integraciones (en total: 3)

- Microsoft Teams
- Salesforce Starter
- Zendesk Suite

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software para call center](https://www.capterra.co.cr/directory/30007/call-center/software)

## Categorías relacionadas

- [Software para call center](https://www.capterra.co.cr/directory/30007/call-center/software)
- [Software de compromiso del cliente](https://www.capterra.co.cr/directory/30906/customer-engagement/software)
- [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software)
- [Software de telemarketing](https://www.capterra.co.cr/directory/31034/telemarketing/software)

## Alternativas

1. [Bitrix24](https://www.capterra.co.cr/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [inconnect](https://www.capterra.co.cr/software/164772/omnichannel) — 3.9/5 (19 reviews)
3. [UJET](https://www.capterra.co.cr/software/164070/ujet) — 4.6/5 (140 reviews)
4. [Five9](https://www.capterra.co.cr/software/132405/five9) — 4.2/5 (481 reviews)
5. [CloudTalk](https://www.capterra.co.cr/software/182004/cloudtalk) — 4.4/5 (268 reviews)

## Opiniones

### "Actually quite a good product" — 5.0/5

> **Bronwen** | *21 de octubre de 2020* | Servicios financieros | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: The interface is actually very nice to work with. things are really easy to understand and operate once you understand how and where everything fits together. Lots of dialler modes and easily customizable. 
I like the layout of campaigns and their activities and the management of it is really easy to use once you understand it. 
The reporting is also very nice. graphical representation and nice layouts etc.
> 
> **Puntos en contra**: From a data management perspective, although I've used it for more than a year now, I still find the datamanagement quite confusing. I do see that it is extremely powerfull, however it would be much simpler to be able to deactive a list of leads by selecting it and unchecking a tick box for example, rather than trying to look for the import sequence and excluding the leads in some way which affects multiple queues etc.. Anyway, still a bit of a daily struggle at times. Especially when I have very specifc requests. ie, how do you see how many times a lead has been dialled? - export it? seems a bit of a long winded process. Maybe I need more training :)
> 
> It's really a powerfull dialler. No doubt, when we got it, I did not know the extend that this dialler can go to. 
I recently attended a presentation on the Omnichannel side of things. I was blown away to know that Nixxis has the ability to go so far beyond our current imagination. So Definitly a powerfull dialler for the next level organization.

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### "Très bonne solution centre d'appels" — 4.0/5

> **Reda** | *24 de agosto de 2022* | Externalización/deslocalización | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Numérotation efficace - Workflow des contacts paramétrable
> 
> **Puntos en contra**: Client lourd à déployer et téléphonie utilisateur à installer manuellement

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### "Great CTI tool but hard to learn and manage it." — 4.0/5

> **Steve** | *9 de agosto de 2013*
> 
> We use Nixxis Contact Suite since 2010. We have 88 agents on it with 60% inbound/40% outbound. We really like the stability of the tool (compared to what we had before) and the versatility it offers in managing various activity per campaign, which is really unique in the industry.
But, this system can do so many thing that our Administrators had difficulties understanding how it worked even after the 3-day Admin course they provide. We had to do a number of calls to their customer care for help still several month into the setting up of the software. Also it took them close to a year to deliver us a correct Administrator manual. But now we have it\!
Like a new pair of shoe, it takes some time to get used to it\! ;-))

## Enlaces

- [Ver en Capterra](https://www.capterra.co.cr/software/131585/nixxis-contact-suite)

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