--- description: ¿Qué piensan los usuarios de Purplepass? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Purplepass gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Purplepass - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de venta de entradas](/directory/30039/ticketing/software) > [Purplepass](/software/133885/purplepass-ticketing) # Purplepass Canonical: https://www.capterra.co.cr/software/133885/purplepass-ticketing Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/133885/purplepass-ticketing?page=2) > Plataforma de emisión de tickets basada en la nube y de escala completa para preventa online, marketing, redes sociales, ventas el día del evento y administración de la admisión. > > Veredicto: 304 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Purplepass? Organizadores de eventos, promotores, sedes, empresas productoras ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 304 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Purplepass - **Ubicación**: San Diego, EE. UU. - **Constitución**: 1998 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: español, francés, inglés, ruso, ucraniano - **Países disponibles**: Canadá, Estados Unidos ## Funciones - Acceso móvil - Acreditación de invitados - Alertas y notificaciones - Asientos reservados - Automatización de marketing - Barcode/Ticket Scanning - Calendario de eventos - Confirmations/Reminders - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Códigos QR - Encuestas y comentarios - Gestión de datos del cliente - Gestión de entradas para eventos - Gestión de eventos - Gestión de formularios - Gestión de gastos - Gestión de inscripción - Gestión de la comunicación - Gestión de la lista de invitados - Gestión de participantes - Gestión de promociones - Gestión de páginas web - Gestión de reservas - Gestión de voluntariado - Inscripción en línea - Integración de redes sociales - Marketing por correo electrónico - Pagos en línea - Panel de actividades - Portal de autoservicio - Programación de eventos - Promoción social - Registro de visitantes - Third-Party Integrations ## Integraciones (en total: 17) - Auth0 - Azure Active Directory External Identities - CardPointe - Constant Contact - Embeddable - HubSpot CRM - Meta for Business - Okta - Robly - Single Sign-On - SurveyMonkey - TouchNet Payment Systems - Twilio - WordPress - Zapier … y 2 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de venta de entradas](https://www.capterra.co.cr/directory/30039/ticketing/software) ## Categorías relacionadas - [Software de venta de entradas](https://www.capterra.co.cr/directory/30039/ticketing/software) - [Software de gestión de festivales](https://www.capterra.co.cr/directory/30908/festival-management/software) - [Software para registro de eventos](https://www.capterra.co.cr/directory/30950/event-check-in/software) - [Software de eventos y reservas](https://www.capterra.co.cr/directory/31009/event-booking/software) - [Software para gestionar admisiones](https://www.capterra.co.cr/directory/30799/admissions/software) ## Alternativas 1. [Ticket Tailor](https://www.capterra.co.cr/software/112510/ticket-tailor) — 4.9/5 (596 reviews) 2. [Eventbrite](https://www.capterra.co.cr/software/114949/eventbrite) — 4.6/5 (5830 reviews) 3. [TicketSource](https://www.capterra.co.cr/software/143073/ticketsource) — 4.8/5 (552 reviews) 4. [Fienta](https://www.capterra.co.cr/software/171132/fienta) — 4.8/5 (200 reviews) 5. [Weezevent](https://www.capterra.co.cr/software/162481/weezevent) — 4.7/5 (127 reviews) ## Opiniones ### "User Friendly, Great Customer Service, Terrific Platform" — 5.0/5 > **Keri Jeanne** | *7 de noviembre de 2025* | Entretenimiento | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is incredibly user friendly and their customer support is some of the best. You cant beat the pricing for the functionality and ease of use you get with the platform. Ticketing is so easy and the Box Office platform has made out check in process so much more efficient. > > **Puntos en contra**: The only thing I wish they had was the ability to have more than one user per account. We have multiple people that access our platform and I wish we had the ability to have unique user names for each person instead with access limits of one blanket user that has all access. > > They made the transition seamless and simple. Our rep \[sensitive content hidden\] is so responsive and I never wait more than 24 hours for a resolution to an issue or help with something. I am very happy we made the switch to PurplePass. ----- ### "Best Customer Service and Value for the Money" — 5.0/5 > **Janice** | *25 de agosto de 2025* | Música | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The thing I like most about using Purplepass is the terrific customer service. They are swift to respond no matter when I contact them. The fact that someone is available the day of a concert (like a Sunday afternoon matinee) to help makes all the difference. > > **Puntos en contra**: Sometimes the steps to "do everything myself" with setting up a season of events can be confusing - but I think this has to do more with user error than a flaw in the system. Linking reserved seating and seating charts can be tricky, too. However, any inconvenience is always offset by helpful and responsive Purplepass staff. > > Purplepass has been an amazing value for the money, and as a smaller community non-profit orchestra we are fortunate to have found them. Because of Purplepass, we are able to offer our patrons reserved seating \& season tickets with easy PDF delivery by email. We have the choice whether to pay the ticketing fees ourselves or pass those on to the patron. It's easy to edit our events and add discount codes and graphics. Payouts happen quickly once events are over. All in all, we are extremely happy with the platform and the customer service, and we intend to stay. ----- ### "AWFUL EXPERIENCE THIS YEAR" — 1.0/5 > **Cristina** | *31 de agosto de 2024* | Entretenimiento | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: I used Purplepass Ticketing for quite some time now, because of their "live ticket agents" which is basically just an answering service - but have recently had HORRIBLE EXPERIENCES in not being able to sell tickets because they can't even find my show and not being able to receive payment after the fact. > > **Puntos en contra**: MY ticket buyers call my office stating that the Purplepass ticketing call center doesn't even know about my concerts at all. Their "call center" couldn't find it AT ALL. NO MATTER HOW THEY SEARCHED for it. -Purplepass redid their website and my event was not EVEN LISTED ON THEIR CALENDAR. They said it was a 'temporary' issue. Thank you very much. I needed to sell tickets. It is harder than ever and they seemed to care less about this issue and didn't provide any alternative solution. - I cannot, absolutely not (I have tried 25x at least) access my payment after my last concert. They use Deluxe Payment Exchange for echecks. I have been locked out of my account for more than 10 days and not even the representatives at Deluxe Payment Exchange can get into my account\! - Purplepass is not reachable by phone and has not provided an alternative way to get my payment. My event was AUGUST 17. It is now AUGUST 31 and I still have not received payment. I just received an email from Deluxe Payment that i now need to wait an additional 2 business days (It is SAT and Monday is a legal holiday) before I can even attempt to change my password again.) - Purplepass wanted me to do a Bank ACH form. I don't trust the company they are dealing with. If they can't even provide me with payment, provide a solution, log into my account even with me on the phone and are having major, ongoing issues with their website as stated by more than 2 of their live agents. - I used to use Brown Paper Tickets for years in the past and never had a problem with them. - Purple Pass does not even provide a way of downloading all ticket buyers information so we can upload their contact and snail mail addresses to market to them in the future. We have to cut and paste individually. It is so labor intensive. JUST AWFUL. > > Recently HORRIBLE EXPERIENCE. JUST AWFUL. ----- ### "Purplepass Pros & Cons for Box Office" — 4.0/5 > **Usuario verificado** | *7 de agosto de 2025* | Música | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Overall, the software features an pretty intuitive interface, ensuring an average learning curve for new users. The customer service team is acknowledged for assisting users in navigating these initial challenges. It's an good value for the money, offering features and Event Ticketing at a competitive price. The Customer Service is great at assisting and solving problems. > > **Puntos en contra**: The the payout process could be a bit faster. My company has experienced problems with the quality of the hardware, like scanners working improperly or, cords, and charging issues, leading to disruptions during events. The backside could benefit from a more modern design and improved usability. > > The highlights of my experience are the customer support, value for money, Box Office operations, and flexibility. I think the hardware could be improved, payouts could be expidited faster, and the back end, or how you make an event could use a facelift. ----- ### "As simple/complex as you need, actual pro-active support, easy user experience" — 5.0/5 > **Christine** | *23 de julio de 2025* | Artes escénicas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We are a young community theater wanting to grow. PurplePass has the flexibility for simple or complex events that can be customized as much or little as we want. Plus we can pass the credit card fees on to the ticket buyers but not charge them a hefty "ticketing" fee. We can also add a "donate" button and collect non-profit gifts when they check out--along with some custom questions that help build our audience. > > **Puntos en contra**: Set up is more complicated than just filling in Show Title, Ticket Price, and Dates. There is a lot of hand holding built in to the system and great response from support, but it will take time to get answers to all the questions from your organization and venue, and decide on the workflow. The more you want to customize, the more time you will need to allow to get it set up correctly. It gets easier each time. > > I am a former IT Analyst so I was able to plow through and set up ticketing with minimal support. The ticket sales were magical. The only issues we have had have been a few people who couldn't check out (no specifics so likely user error). We added them manually to a will call list and had them pay at the door. It's very easy to check on ticket sales, confirm purchases, and make refunds. I had barely looked at the POS before opening night when my box office person was late, I plopped my inexperienced 17-yr old daughter in front of it with a 2 minute training. Her only complaint after was that I didn't have a card scanner (we now have one). The data looked great and the POS reporting was also very simple and helpful for post-show analysis. If you have the option, start simply and grow in complexity as you learn the system. The staff is there to support and brainstorm with you, if you need it. ----- Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/133885/purplepass-ticketing?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/133885/purplepass-ticketing) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados