--- description: ¿Qué piensan los usuarios de Cayzu? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Cayzu gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cayzu - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Cayzu](/software/134057/cayzu) # Cayzu Canonical: https://www.capterra.co.cr/software/134057/cayzu Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/134057/cayzu?page=2) > Cayzu es la solución n.º 1 para CENTROS DE ASISTENCIA INTERNOS CON 10-50 AGENTES que proporcionan asistencia de primera clase al precio más bajo. > > Veredicto: 30 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Cayzu? Cayzu es la solución n.º 1 para CENTROS DE ASISTENCIA INTERNOS CON 10-50 AGENTES que proporcionan asistencia de primera clase al precio más bajo. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **5.0/5** | 30 Opiniones | | Facilidad de uso | 4.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 5.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Cayzu - **Ubicación**: Amherstburg, Canadá - **Constitución**: 2013 ## Contexto comercial - **Precio inicial**: USD 4,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funciones - Alertas y notificaciones - Alerts/Escalation - Análisis - Asistencia al cliente - Auditoría de problemas - Base de datos de clientes - Chat en vivo - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Encuestas y comentarios - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de asignaciones - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de correo electrónico - Gestión de flujos de trabajo - Gestión de incidentes - Gestión de la base de conocimiento - Gestión de los comentarios negativos - Gestión de problemas - Gestión de recursos informáticos - Gestión de tareas - Gestión de tickets de soporte - Gestión del cambio - Herramientas de colaboración - Macros y modelos de respuestas - Modelos personalizables - Panel de comunicaciones - Portal de autoservicio - Third-Party Integrations - Varios idiomas ## Integraciones (en total: 30) - Capsule - Dropbox Business - Facebook Business Suite - FreshBooks - Google Analytics 360 - Harvest - Highrise - HubSpot CRM - JIRA Service Management - Jira - LiveChat - LogMeIn Central - LogMeIn Rescue - Meta for Business - Microsoft Teams … y 15 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software) - [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software) - [Herramientas de seguimiento de problemas](https://www.capterra.co.cr/directory/30675/issue-tracking/software) - [Software de ITSM](https://www.capterra.co.cr/directory/30676/itsm/software) - [Software de gestión de experiencia del cliente](https://www.capterra.co.cr/directory/30671/customer-experience/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.co.cr/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Issuetrak](https://www.capterra.co.cr/software/16499/issuetrak) — 4.6/5 (205 reviews) 3. [TeamSupport](https://www.capterra.co.cr/software/87908/teamsupport) — 4.5/5 (848 reviews) 4. [Vivantio](https://www.capterra.co.cr/software/132880/vivantio) — 4.3/5 (178 reviews) 5. [ServiceTonic](https://www.capterra.co.cr/software/112516/servicetonic) — 4.5/5 (2 reviews) ## Opiniones ### "If it didn't think it rocked I wouldn't have joined\!" — 5.0/5 > **Ben** | *24 de julio de 2014* | Tecnología y servicios de la información > > **Puntos a favor**: -Simple and easy to use. -Beautifully designed -Packed with lots of features and growing -Listens to customers feedback > > **Puntos en contra**: -New kid on the block so won't have all the features that the bigger apps will have (but will soon). > > (Disclaimer: I currently sit on the board of directors for Cayzu). I'm proud to announce my public association with Cayzu because it's a great product\! When I was approached by the Cayzu team to sit on their board of directors I was honored but before accepting I did my full research. What I found was a great team with a great product that I would recommend to all of my colleagues\! ----- ### "Intuitive help desk is a life saver for my growing small business" — 5.0/5 > **Erin** | *26 de mayo de 2017* | Servicios de información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The SLA features are a real life saver, and our report metrics are spot on now. Automation means the agent and I always know when something important happens. Our customers love it too--they don't have to feel obligated to maintain a conversation after their problem is resolved. This creates realistic expectations for the customer. If we don't hear back from the customer--Cayzu closes the ticket. Before Cayzu, we had to sift through hundreds of tickets sometimes (especially on Monday and after holidays). Not anymore--now we can concentrate on the important tickets in our queues. I love tags. It's a simple way to track, manage, report, sort and classify tickets without spending a lot of time for setup or giving techs an Admin login. Agents love that they can tag tickets to develop their own workflow--without being Admin-level users. Twitter \& Facebook integrations make it seamless--we started to realize that we were missing a lot because we weren't paying attention to it, now we do intuitively and seamlessly. The LogMeIn integration is really useful for our agents to provide remote sessions quickly, and it's simple for the customers to start the session on their side. Pricing structure is simple and straightforward. I recommend the PLUS Plan. --it's only a little bit more but it's still affordable \& competitive compared with other help desks. > > helps us narrow down out support into 1 app that handles the differnt methods of contact. If i didn't use this i'd have to come up with something that won't integrate all of the things together, like grooveHq, but that wasn't a good fit for us, and the didn't have an app or ways to stream twitter and facebook. for an unlnown reason, when i tap my shift key, the pc is pasting a sentence i copied a few minutes ago, very fast, super fast, so all of my writing here is in lower case becasue the caps lock and the shift keys are auto-pasting that text rapidly. my industry is we sipply customer service call center and help desk solutions to other businesses, but this industry doesn't seem to be listed. customer service should be considered an industry. ----- ### "Cayzu allows me to save countless hours" — 5.0/5 > **Vadim** | *6 de julio de 2016* | Administración educativa | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The most valuable thing for me is there support team. They are always willing to help me out. > > **Puntos en contra**: I didn't find anything I did not like about it. > > I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. I signed up for a free account, and I was setup in minutes. This product has saved me from trying to manage multiple emails from many different customers. Cayzu provides all features that I need for my small company. One portal for Agents and one for Customers and a Mobile App \!\!\! ----- ### "It was very interesting to view a new Helpdesk software that will support internal and external." — 5.0/5 > **Christine** | *7 de junio de 2017* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I liked the most about the software is that it is accessible via phone or laptop along with the knowledgebase can be viewed on both as well. That will make for easy access for techs when they need to resolve an issue quickly. Each agent has their own dashboard so there is an option for a To Do list that can be edited. The system also has a built in SLA system that allows for easier tracking of your tickets. Another great feature is that when a customer sends an email it creates a ticket and it is reported back to the customer so there is no waiting for a ticket number. IT appears that automation plays a huge part in this with the team collaboration. Support for multiple email addresses is supported as well when creating tickets. The grid can be customized to have several fields for the view setup. It has the ability to locate and arrange tickets according to groups or views and they can be assigned to other techs easily. That may be a good idea for some users dependent upon what department they work in. Columns can also be customized as well. I also think that it is a great idea that there are canned reports that are already included in the software. Data can be exported very easily with the click of a button. Users of the system can also be easily setup and assigned permissions without using Active Directory. The system can also handle the several products an brands at one time. The Admin Hub keeps everything in a central location > > **Puntos en contra**: What I didn't like about the software that there was no place for inventory to be recorded or accounted for. > > The benefits that you will get is the ease of use for the software. You will also get a central location where you can setup users, provide their permissions, create email addresses and assign users to their respective groups. That is a huge asset because it eliminates the middleman and the use of Active Directory. ----- ### "This software is fantastic with great user-friendly ease." — 5.0/5 > **Robyn** | *17 de octubre de 2017* | Arte y artesanía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I love how this software allows me to customize my groups for tickets, as well as brands. I can keep track of my customers and answer their questions without any hiccups. Being able to create knowledge from previous tickets helps me save time so that I don't have to type replies each time. In addition, I like that I can export data from tickets and look over them to help me review my business. The due dates and reminders help me keep track of my business; it does it for me\! I have customized my entire dashboard to my liking, which is very helpful. Navigating this software is rather simple and easy. > > **Puntos en contra**: I feel that this software can be too customizable. It is difficult to undo things and you can easily create too many categories. This can be great, but it can be a con if you tend to be disorganized. Try to keep categories for brands more general. > > I gained the benefit of being able to keep track of my customers and their orders or order problems. I was able to read and respond to all tickets in a timely manner. I also gained a great insight into my customers' experience with my business, enabling me to improve it. Finally, this software helped me manage my time better and never miss due dates or deadlines. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/134057/cayzu?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/134057/cayzu) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados