18 años ayudando a las empresas costarricenses
a elegir el mejor software

¿Qué es Agile CRM?

Agile CRM es un CRM todo en uno con automatización de ventas, marketing y servicios en una única plataforma. Tiene seguimiento de ventas, gestión de contactos, automatización de marketing, análisis web, correos electrónicos bidireccionales, telefonía y servicio de asistencia con una interfaz simple, limpia y moderna.

¿Quién usa Agile CRM?

Pequeñas y medianas empresas que requieren ventas, marketing y automatización de servicios.

Agile CRM Software - 1
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¿Tienes dudas sobre Agile CRM? Compara con una alternativa popular

Agile CRM

Agile CRM

4,1 (523)
USD 8,99
Versión gratuita
Prueba gratuita
220
34
4,0 (523)
4,1 (523)
4,0 (523)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
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mes
Versión gratuita
Prueba gratuita
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4,0 (660)
4,0 (660)
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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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SugarCRM
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Sellsy
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HubSpot Marketing Hub
Funcionalidades más valoradas
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Marketing por correo electrónico
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Opinones de Agile CRM

Evaluación media

En general
4,1
Facilidad de uso
4,0
Atención al cliente
4,0
Funcionalidades
4,1
Relación calidad-precio
4,1

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Encontrar opiniones por puntuación

5
47%
4
31%
3
12%
2
4%
1
5%
Ana
Coordinación en España
Organización cívica y social, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Cumple expectativas

4,0 hace 8 meses

Puntos a favor:

Unifica muchas funcionalidades en un único programa.

Contras:

A pesar de que es intuitivo hay que acostumbrarse a su uso y para algunos miembros del equipo fue costoso. El servicio técnico de atención es mejorable

Usuario verificado
Usuario de Linkedin verificado
Desarrollo de programas, 1 001-5 000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Uno de los mejores CRM en el mercado

4,0 hace 2 años

Puntos a favor:

Permite una gestión fácil de los recursos de mi empresa

Contras:

La interfaz de usuario a veces la percibo muy cargada

Mónica
Mónica
CEO en España
Usuario de Linkedin verificado
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

¿La Mejor Opción Para Tu Empresa? Descubre Sus Pros y Contras

5,0 hace 2 años

Puntos a favor:

Es fácil de usar y tiene una interfaz de usuario intuitiva, lo que lo convierte en una buena opción si no tienes experiencia previa en el uso de software CRM.Te permite hacer seguimiento de ventas, automatización de marketing y además lo puedes integrar con una variedad de otras aplicaciones de software populares, lo que facilita la automatización de procesos de trabajo.

Contras:

Tiene muchas funciones limitadas, y si necesitas algo mas productivo, te quedas un poco corto. El precio está en la media pero si eres pequeño como yo, se va un poco de presupuesto para que lo puedas utilizar con otras app que sean más económicas y más multifuncionales.

Juan
Juan
Booking Manager en Argentina
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Revisión del software Agile CRM: Una solución integral para la gestión de relaciones con clientes

5,0 hace 2 años

Comentarios: Mi experiencia general con Agile CRM ha sido muy positiva. Es una solución integral y eficaz para la gestión de relaciones con clientes que ofrece una gran cantidad de funciones útiles. Me gusta la facilidad de uso de la interfaz y la capacidad de personalizar la solución para adaptarse a las necesidades únicas de mi negocio. Además, la integración con otras herramientas y aplicaciones es útil y mejora la eficiencia de la gestión de relaciones con clientes. Sin embargo, he notado que la cantidad de funciones disponibles puede ser abrumadora al principio y la integración con algunas herramientas externas puede ser un poco limitada. En general, mi experiencia con Agile CRM es muy buena y lo recomendaría a otros negocios que buscan una solución integral y eficaz para la gestión de relaciones con clientes.

Puntos a favor:

Lo que más me ha gustado de Agile CRM es su capacidad para integrar todas las funciones necesarias para la gestión de relaciones con clientes en una solución centralizada. Esto incluye la automatización de marketing, la gestión de ventas, la gestión de servicios al cliente y la gestión de análisis. Además, la interfaz es intuitiva y fácil de usar, lo que permite a los usuarios acceder a todas las funciones importantes de manera rápida y eficiente. También me gusta la personalización y la flexibilidad que ofrece Agile CRM, que permite adaptar la solución a las necesidades únicas de cada negocio. En resumen, Agile CRM es una solución integral y eficaz para la gestión de relaciones con clientes que recomendaría a cualquier negocio que busque mejorar su eficiencia en esta área.

Contras:

Lo que menos me ha gustado de Agile CRM es que puede ser un poco abrumador al principio debido a la cantidad de funciones disponibles. Además, también he notado que la integración con algunas herramientas externas puede ser un poco limitada y no siempre es fácil de realizar. También he notado que algunos usuarios informaron problemas de rendimiento y velocidad en ciertos momentos, aunque estos parecen ser casos aislados. En general, aunque Agile CRM es una solución efectiva para la gestión de relaciones con clientes, todavía tiene algunos aspectos en los que puede mejorar

Ezéchiel
Ezéchiel
Agent en Benín
Usuario de Linkedin verificado
Construcción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Avis Agile CRM

4,0 el año pasado

Comentarios: It's a good software you can use the free version with more than 1000 customers but to benefit from all the features, you need a more expensive subscription

Puntos a favor:

It is a very good software for managing projects and tasks and even these clients. It is very great

Contras:

The major problem I encountered is that to benefit from all the features, you have to subscribe to a more expensive plan

Hanane
Freelance en Marruecos
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Content management

4,0 el año pasado

Comentarios: A very wonderful experience and still like you

Puntos a favor:

The application is easy to use and provides a range of great content management services and features .

Contras:

I didn't find any cons in that it's a good application

D
other en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Very limited contacts

3,0 el año pasado

Comentarios: Spent a lot of time setting up base contact database only to learn that contacts cannot share email addresses. THE ENTIRE AgileCRM suite requires Contact to have a unique email address in order to work. Zero notion of households, families, groups which share accounts or emails. Absolutely insane that a "modern" CRM determines uniqueness by email address. Contacted support and their response was to put dummy data into email address and that no other customers complain. Unbelievable response to put garbage data into a CRM as a work around which then negates nearly all the other functionality e.g., Campaigns, Emails, Tracking, etc. What a massive disappointment and waste of time.

Puntos a favor:

Potentially robust functionality of campaigns, mail, newsletters, etc.

Contras:

Very limited functionality if contacts need to share an email address. Poor, borderline arrogant support.

Ana Paula
Ana Paula
Environmental Consultant en Perú
Usuario de Linkedin verificado
Servicios medioambientales, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

A review of a complete CRM

4,0 el año pasado

Comentarios: I liked the fact that it combines price and efficiency and ease of use for all types of businesses.

Puntos a favor:

Its best advantage is that it is free of charge and even the paid price for 50,000 contacts and more is very low at around $9 per user. It is also a very powerful CRM that generates specific reports.

Contras:

At times I have experienced some deficiency in Customer Service. It also lacks some functions such as project management, something that certain competencies do have.

mohammadd
mohammadd
Hr en India
Usuario de Linkedin verificado
Producción de alimentos, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Cost-efficient and top-performing CRM software

5,0 hace 2 años

Comentarios: I had a good time working with agile crm For my email marketing and tracking and helped me in my business

Puntos a favor:

A powerful and all-encompassing CRM tool, Agile CRM assists businesses of all sizes in streamlining their operations and augmenting customer satisfaction. With a broad array of features and functionalities, it simplifies contact management, lead tracking, marketing automation, and customer data analysis. Furthermore, it's user-friendly and offers excellent customer service

Contras:

Agile CRM currently offers support for six languages, but expanding the tool to include more languages would be a valuable addition

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 501-1 000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Superb marketing and sales automation software.

5,0 hace 2 años

Puntos a favor:

Agile CRM stands out as a remarkable CRM platform that empowers businesses to efficiently handle customer relationships and sales. This platform provides an extensive array of functionalities, such as automated email campaigns and customizable dashboards, that simplify the retrieval and interaction with customer data. Agile CRM's user-friendly and intuitive nature renders it a perfect selection for businesses regardless of their scale. By leveraging its comprehensive toolkit, businesses can optimize their customer relationship management procedures and boost productivity levels.

Contras:

This application is exceptional; I have no objections. The user interface is easy to use, and the customer support is outstanding.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 501-1 000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Top-notch and cost-effective CRM software

5,0 hace 2 años

Puntos a favor:

Agile CRM stands out as an affordable and user-friendly customer relationship management (CRM) solution that offers a wide range of powerful features for effectively managing customer relationships. The process of setting up an account is simple and hassle-free, and the level of customer support provided is exceptional. Based on my personal experience, this CRM has surpassed my expectations and delivered a consistently positive and satisfactory experience.

Contras:

Up to this point, the platform has been exceptional, and I haven't come across any problems

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Agile CRM: A Complete and Customizable Solution for Effective Customer Relationship Management

5,0 hace 2 años

Puntos a favor:

Agile CRM caught my attention because it is a complete CRM platform that offers a wide range of features and tools. From contact management to sales automation, marketing automation, and customer service, Agile CRM covers all the bases. The user interface is straightforward and easy to use, making it a breeze to navigate through the platform. But what really impressed me was the level of customization it provides. I can easily customize the CRM to suit my specific needs and workflows, ensuring that I have the most effective tools at my disposal. Whether I need to manage my contacts, automate my sales processes, or engage with customers through marketing campaigns, Agile CRM has got me covered. It has truly transformed the way I manage my customer relationships and has become an indispensable tool for my business.

Contras:

AgileCRM stands out as the top choice for user-friendly software. Without any hesitation, I can assert that it is exceptional, and I have no grievances whatsoever.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10 000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

This CRM is exceptional and designed with user-friendliness in mind.

5,0 hace 2 años

Puntos a favor:

I highly recommend Agile CRM to any business seeking to improve their customer relationship management. The platform's user-friendly interface and intuitive navigation have made it effortless for me to stay organized and on top of my customer interactions. Moreover, the extensive range of features available is unmatched, and the ability to automate repetitive tasks has been a real game-changer. Overall, my experience with Agile CRM has helped me feel more in control and organized in managing my customer interactions, and I would strongly recommend it.

Contras:

The addition of WooCommerce integrations like PrestaShop and Square Space would be highly desirable. With more options available, users would have greater flexibility in configuring their online stores.

Usuario verificado
Usuario de Linkedin verificado
Hospital y atención sanitaria, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Enhancing Customer Satisfaction with Agile CRM's Powerful Features

5,0 hace 2 años

Puntos a favor:

I am highly impressed with Agile CRM as a comprehensive customer relationship management solution. It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile accessibility, and secure cloud storage. It empowers businesses to scale rapidly while delivering personalized customer service.

Contras:

I have found this tool to be an exceptional management tool, and I haven't faced any negative side effects. The overall experience has been completely trouble-free.

Prudencia
Prudencia
Technician in Energy and Thermal Engineering en Francia
Usuario de Linkedin verificado
Investigación, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use

4,0 hace 2 años

Puntos a favor:

It was easy to set up and I was able to customize it to my needs. It had a wide range of features, from lead management to customer service. I also liked how it had a built-in marketing automation feature, which made it easy to follow up with leads and customers. The customer service team was also very helpful when I had questions.

Contras:

I haven't had any negative experiences with Agile CRM

Sunitha
Sunitha
NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR en Francia
Usuario de Linkedin verificado
Desarrollo de programas, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy to use and integrate

5,0 hace 2 años

Comentarios: I have found it to be a great tool for managing customer relationships, automating marketing tasks and tracking leads. It is easy to use and has a lot of features that make it a great choice for small businesses.

Puntos a favor:

Agile CRM is an ideal CRM for small business owners and professionals looking for an easy-to-use tool to help manage their customer relationships. Its user-friendly design and array of features, such as email marketing, sales automation, customer service, and a mobile app, make it an ideal choice for streamlining workflow and maximizing customer interactions. Additionally, its reporting feature allows me to track customer relationships and sales performances, which is invaluable to any business.

Contras:

One of the main drawbacks of Agile CRM is its limited customization options. The software is designed to be used in a specific way, and customizing it to fit your business requirements can be a challenge.

Usuario verificado
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Agile CRM review

4,0 hace 2 años

Puntos a favor:

Agile CRM is a tool I use to arrange, automate, monitor and control customer interactions. Specifically, it helps me strengthen customer relationships and engagement.

Contras:

Agile CRM is a useful tool, however it has some limitations:- Weak integration and customization abilities.- Insufficient client service- Expensive

Yasser
Yasser
Business Analyst en Egipto
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I liked my experience with this software

4,0 hace 2 años

Comentarios: Saving the data backup for the company frequency and not easy to get it if you haven't permission

Puntos a favor:

The flexibility in this software is amazing

Contras:

It's so easy to use the multi-language is a beneficial option.

Jasmine
manager en Australia
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Do not use Agile if you want a service that you can trust

1,0 hace 3 años

Comentarios: My overall experience with them was awful. They refused to give me any compensation for all the months of their product not working. trying to extract my data was a living nightmare and they wont give refunds even when their product fails.

Puntos a favor:

when i first signed up for agile it was quite good. it had a few bugs that i overlooked and decided not to use like webhooks and scheduling.

Contras:

I used only the campaigns and tags. Over the last year the campaigns stopped sending emails and the last 6 months they stopped sending altogether. I was told this would be fixed time and time again for over 6 months and it got to the point where the guy on the chat told me to make an appointment call. I never received that call or any of the othersi tried to book in. They never sent me correspondence as they promised and if you try to call their customer care number it is cancelled. They did finally get my emails working and all of the email that had been in a cue for the past year got email that had thousands of dollars worth of updates that they werent entitled to in them. Then when i wanted to cancel they wouldn't call me to cancel (they require a phone call to cancel) and charged me ANOTHER month. you also cannot download your campaigns and have to apistakingly go through and either have a replacement app ready or post everything into a word document so you dont lose your data.

Kimberly
Head of Investor Relations en EE. UU.
Capital riesgo y capital privado, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

The Entire Product is Deeply Flawed and Useless

1,0 hace 3 años

Comentarios: From the beginning, Agile was an inflexible tool that I managed to use for the very simple tasks of sending out newsletter and other marketing outreach. Reporting was not helpful and seeing lists of contacts was difficult to achieve. Now that the mailing functionality no longer works, we are shifting to a different system.

Puntos a favor:

Early on, it was a simple way to send out newsletters and webinar reminders.

Contras:

At some point in mid-2021, the process for sending out email to 10s of thousands of contacts stopped functioning as simply and effectively as it had in the past. My staff (which I use as test cases) was no longer receiving emails, even though it showed in the system that they had received it (and no, it wasn't in spam). When I contacted Customer Support, not only did they not actually have a good solution for how I was to use it going forward, but they said any fix would take at least 2 weeks to implement. That is unacceptable for an online marketing tool that a user has purchased in order to send out email. The bandaids that they provided me would work for one or two mailings and then stop working again. I was regularly trying to get customer support to find me answers but they were never able to solve my problem. The basic functionality that I appreciated - sending out nicely formatted email newsletters - is now completely gone and the platform is useless for our needs. Beyond the fact that it doesn't actually work anymore, the reporting tools are awful and poorly configured. Querying on groups of people is inconsistent and inaccurate. There is no segmentation feature that I found that was actually effective. The email template building tool is inflexible although it is simple to use and looks nice if you can work within its parameters.

Erik
Erik
Co-Owner + Videographer en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Agile CRM is a Great First Step into the CRM World

5,0 hace 7 años

Puntos a favor:

I used this platform for a solid year and put in hundreds if not thousands of contacts into this CRM. I liked how many categories there were to define a lead or a contact, the system that you set up to see how much potential revenue you had to win based on your leads was helpful, and the price is unbeatable. I mean truly, you can use this platform for free for up to 50,000 contacts. That's pretty amazing.

Contras:

There's a reason why I call this particular platform a good "first step." Agile CRM says it offers marketing automation, gamification, and project management - but this is a far from complete product. In the free version you can only create so many marketing automation blocks before it makes you pay, but even if I did upgrade I'm not sure the platform could handle the sales process I wanted to have set up. Something else to mention about this platform is there customer service. I'm fairly certain the CEO is their only customer service rep. Every time I had a problem with the platform (roughly 1-2 times a month) it was the same man who picked up the phone - and when my problem was solved he made me delete the Tweet I sent out when I asked for help, and then made me publicly thank him. I found that very strange. Overall you should try this platform out if you're just starting out, but upgrade to something like Infusionsoft if you're really looking to up your game.

David
Owner en EE. UU.
Arte y artesanía, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

A jumbled mess of features that don't work.

1,0 hace 6 años

Comentarios: I wasn't able to solve any business problems with Agile, as every feature I tried to use was broken or flawed in some way. From importing contacts from a CSV, to Facebook, to any other feature like newsletters and html templates.

Puntos a favor:

The automated features, when they did work, were nice.

Contras:

Pretty much every feature had some sort of flaw. From doing absolutely nothing when I clicked on it, to having some requirement that I had to call customer service for to find out. Their customer support is also a joke. After choosing your selection on the phone it will ring and ring then send you to voicemail without notification of doing so. Once you receive a call back, IF you do, you speak with someone you can barely understand, who basically told me that there is nothing they can do for me, their "teams" are working on fixes for my miscellaneous problems, and suggested I try other integrations as a work around. They couldn't give me an expected time they issues will be resolved. Upon trying their work around it wasn't what I needed at all. I was basically told "too bad" and to just sit and wait for a fix. Also, when you try to cancel your subscription it tells you that someone will have to call you to do so, and it could be over 48 hours until they do.

Respuesta de Agile CRM

hace 5 años

Hello David! Thank you for taking the time to review us. We see that you have canceled your account due to some issues with Agile CRM and really sorry to hear about the cancellation. However, we have not are just limited to Call support, rather, we also have Chat and email support for immediate help. With Recent Implementation of Privacy norms, we are restricting on API's but our team is continuously working on Tickets. We have found many customers coming back to us to undo this cancellation request and thus, our team tries to explain the outcomes of the cancellation process and more importantly helps you to meet your business requirements by exploring the various features of our tool. Once the account is canceled, your data gets erased automatically and hence is an irreversible process. Also, we would like to you let you know that we are coming up with 500apps.com which is an ALL-IN-ONE Suite of apps including Social Suite and many useful apps. Write to us at [email protected].

Sergey
President en Lituania
Usuario de Linkedin verificado
Dispositivos médicos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

AgileCRM steals emails from billing (!!!)

1,0 hace 6 años

Puntos a favor:

Good for marketing & sales. Useful automatisation.

Contras:

I would like to raise the question that the system requires you to buy unbranded emails. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing (!!!). By mistake, it has been chosen incorrect email as a sender in the campaign (via Gmail api) and as i have limitations of 200 emails for this gmail account and also i know that via Gmail API impossible to send more than 100 emails, so AgileCRM should send them via Mailgun. However, I found out this emails also haven't been sent via Mailgun (nothing in the log). But AgileCRM considered that emails have been sent (21'000) and deducted money from billing (in other words if AgileCRM stealing your money). Support team know about this problem but they ignoring me. I am looking for other users which also lost money for a group court application against AgileCRM.

Respuesta de Agile CRM

hace 6 años

Hi Sergey Thanks for your feedback. Agile CRM always prioritize its relationship with its valuable customers. We also give priority to customer support over any monetary benefits to maintain 100% customer satisfaction. Mailgun is actually a third-party integration and a lot depends on them to ensure seamless functionality. However, our Support team will make sure Mailgun addresses this issue so that valuable customers like you will not face this issue in the future. To ensure there's no account-specific issue, we would request you to get in touch with our Support team, who will help you to get everything sorted. Please feel free to write us back at [email protected] for any questions.

David
David
Managing Partner en EE. UU.
Usuario de Linkedin verificado
Producción audiovisual
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

The CRM that packs a punch and delivers the lead every time deserves some of the spotlight.

5,0 hace 7 años

Puntos a favor:

Agile is a diamond in the rough so to speak. It feels like the tech world is a giant popularity contest and the few formed a club and left some of the better players out. Agile may not be listed alongside the trendy inner circle but good for them they stand in a place of their own and the customer is made better for it. When I found Agile I was enticed by their Free plan- not trial but free plan with a good amount of flexibility for a startup to fully integrate the CRM for zero out of pocket. The product will scale with your growth and they have several paid levels so as you step up your monthly plan will step up with you and not kill your cash flow. I really appreciate the email automation and landing page builder inside the CRM. The landing page function is easy to use and makes quick customized landing pages. The other CRM systems are priced much higher and offer similar functionality to Agile and Agile is a fraction of the cost. Now, as with any CRM the learning curve may be high and indeed this was the case for my use of Agile.

Contras:

Agile is not an easy product to just pick up and go. It will require some basic knowledge and a willingness to learn the program. The great news is that Agile offers webinar trainings and onboarding at no extra cost as well as they host a huge assortment of training modules and videos.

Dennis
Dennis
Chief Engineer & Co-founder en EE. UU.
Usuario de Linkedin verificado
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

Extremely Worthwhile Investment - Time & Money || We tried them all, and picked Agile ||

4,0 hace 8 años

Puntos a favor:

FEATURES: Pretty much every feature under the sun for automation (even correlating user behavior on website into triggers for a campaign is an effective tool due to how well the cookies work). ON-BOARDING: We've been able to schedule meetings with our on-boarding team who've been great in giving us real world usage scenarios and helping us settle into the product the right way and waste time looking for a way to do something or figuring out best practices from scratch. This is HUGE, very few solutions actually have something like this available to you. CUSTOMER SERVICE: Top. Notch. The chat support is great, they're patient and will stick around answering your questions all day, they even pass suggestions to the development team who actually implement them as new features moving forward if it's something you really need. Which is mind-blowing. OVERALL: It's complex and takes effort to learn what the product offers and how to use it. You're going to have to put the effort in, or it's going to be useless. That being said, once you put the effort in - Agile CRM gives you super powers compared most of your competition (because it takes effort, and requires learning). BOTTOM LINE: Imagine being in an iron man suit hovering above your competitors firing automated marketing missiles of lead-capturing/qualifying/scheduling sales quota destruction!

Contras:

Very much a DIY experience, not enough 'sane defaults'. Needs better testing/preview options for different campaign segments. But these are something all these 'all-in-one' CRMs need.