--- description: ¿Qué piensan los usuarios de Gingr? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Gingr gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gingr - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software para cuidado de mascotas](/directory/30574/kennel/software) > [Gingr](/software/136469/gingr) # Gingr Canonical: https://www.capterra.co.cr/software/136469/gingr Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/136469/gingr?page=2) > Haz lo que realmente amas en tu negocio de cuidado de mascotas. Gingr ahorra tiempo y dinero y te ayuda a consolidar tu negocio. > > Veredicto: 222 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Gingr? Gingr es perfecto para la mayoría de guarderías e instalaciones de alojamiento para mascotas e incluye fantásticas funciones para peluquerías, formación y comercios minoristas. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 222 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Gingr - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: USD 95,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos ## Funciones - Acceso móvil - Alertas y notificaciones - Base de datos de clientes - Base de datos de clientes - Catálogo de servicios - Citas recurrentes - Confirmations/Reminders - Facturación - Formularios personalizables - Gestión de calendarios - Gestión de citas - Gestión de clientes - Gestión de empleados - Gestión de inventarios - Gestión de la disponibilidad - Gestión de personal - Gestión de reservas - Integración de páginas web - Mensajería SMS - Pagos en línea - Portal de clientes - Programación - Programación automatizada - Recordatorios - Reserva en línea - Seguimiento del cumpleaños de la mascota ## Integraciones (en total: 7) - Broadly - CardConnect - IFTTT - Kisi - Meta for Business - Stripe - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para cuidado de mascotas](https://www.capterra.co.cr/directory/30574/kennel/software) ## Categorías relacionadas - [Software para cuidado de mascotas](https://www.capterra.co.cr/directory/30574/kennel/software) - [Software para cuidadores de mascotas](https://www.capterra.co.cr/directory/30845/pet-grooming/software) - [Software para agendar citas](https://www.capterra.co.cr/directory/30757/appointment-scheduling/software) ## Alternativas 1. [DaySmart Pet](https://www.capterra.co.cr/software/93413/DaySmart-Pet) — 4.3/5 (220 reviews) 2. [MoeGo](https://www.capterra.co.cr/software/165732/moego) — 4.7/5 (232 reviews) 3. [Goldie](https://www.capterra.co.cr/software/1036086/goldie) — 4.8/5 (1172 reviews) 4. [Paw Partner](https://www.capterra.co.cr/software/203713/paw-partner) — 4.8/5 (61 reviews) 5. [Goose](https://www.capterra.co.cr/software/1065648/goose) — 4.8/5 (21 reviews) ## Opiniones ### ""Most Useful Mobile App for Pet Owners"" — 5.0/5 > **Scott** | *24 de julio de 2023* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: A reservation and point-of-sale system, yes, but also so much more. It's a pretty thorough software that helps with organizing, communication, and streamlining. If it hasn't been implemented yet, it will be soon, as new features are being added to the application as quickly as the developers can conceive of them. Even though I had my doubts at first, it turned out that getting help with technical issues was as simple as going online. Their customer support is excellent, and they have implemented the few feature requests I've made. Because of the built-in tipping system, our staff has seen a tenfold increase in their tip income. > > **Puntos en contra**: I'm aware that there's often some sort of drawback to upgrading software. For four days, I thought about what I might say in this review that would be most useful to a new customer thinking about using Gingr. After two months of using Gingr, I still haven't found a single feature that I dislike. > > There was a lot of time and effort put in, but the end result was not worth it. The implementation has been time-consuming and has not improved efficiency over the previous program. We spent over six months getting it functioning, and we've already heard that several of the tasks that our prior (free) program handled effortlessly with no effort are impossible with GingR. When I need help, I often get various answers from different members of the staff. If I'd been aware about Pet Exec beforehand, I definitely would have made that choice. ----- ### "Gingr…YES\!" — 4.0/5 > **Tammy** | *12 de agosto de 2026* | Comercio minorista | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Ease of use of software, easy to train staff but the customer portal could be a bit easier to interact with > > **Puntos en contra**: Want deeper reporting features. Would like to get more customer driven specifics including better boarding accuracy > > Great, we moved from a previous software and Ginger has more features and flexibility and has been easy for employees to learn ----- ### "The Worst Software Support Experience We've Ever Had." — 1.0/5 > **Rhonda** | *15 de julio de 2026* | Veterinaria | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: - The interface is clean when it's working. - The platform has useful features and good potential. - The software easy to navigate when it functions properly. - The platform seemed promising when we first switched. > > **Puntos en contra**: - Broken software, disappearing client data, and customer support that simply doesn't exist. - Critical software issues ignored for a month while support never returns calls or voicemails. - Unreliable software, lost client records, and the worst customer support I've experienced. - Over a month of broken software, lost data, and repeated broken promises from support. - They take payments promptly, but fail to support customers when their software breaks. - Critical business issues, missing client data, and weeks of unanswered calls and voicemails. > > I have never left a review like this before, but after more than a month of dealing with this situation with Gingr, enough is enough. We are a large grooming salon with over 6,000 clients and 12–14 stylists and support staff. Since June 17 (today is July 15), the software has become almost unusable. Nearly every click takes 9+ seconds. We're missing client data, Notes have disappeared, and entire phone/text histories are gone in countless cases. Conversations, important client information, and records that help protect both our clients and our business have simply vanished. At this point, I cannot confidently trust anything in the system to be accurate. We've documented everything with videos, screenshots, internet speed tests, and detailed descriptions. We've checked our internet, restarted equipment, cleared cookies and cache, tested from multiple locations and networks, and provided Gingr with everything they've requested. Despite all of that, virtually nothing has been resolved. The customer support has been even worse than the software. For the last month, I have called hundreds of times, and that is not an exaggeration. Every call says the average wait is 6–7 minutes, yet after about 11 minutes on hold, I'm disconnected and sent to voicemail. Think about that. Even assuming only 20 calls a day over 24 business days, that's roughly 88 hours spent on hold, only to be sent to voicemail. I've also left 10+ voicemails. \*\* Not one has ever been returned to date.\*\* On July 9, I finally reached someone, only the 4th time I'd spoken to a person since June 17. I was told they were discussing my case "right then" and that I would absolutely receive a callback. I even gave them until 12:00 p.m. the following day. They promised someone would call. They never did. It's now July 15. No callback. No email. No update. No accountability. To make matters worse, they've now removed the option to even wait on hold. You're immediately directed to voicemail, which, based on my experience, they simply don't return. Meanwhile, Gingr had absolutely no trouble processing our monthly subscription payments. They're happy to collect subscription fees while existing customers are left with unreliable software, disappearing client records, and customer support that is effectively nonexistent. Our staff have been brought to tears. Our clients are frustrated by unreasonable checkout delays, or long hold times while we're trying to process things. I am completely at my wits' end. The amount of time, stress, lost productivity, and disruption this has caused is beyond unacceptable. In my opinion, Gingr seems more focused on signing up new customers than supporting the ones already paying them. If they don't have the capacity to answer phones, return voicemails, or resolve business-impacting issues, why continue bringing on more businesses? This comes after switching from DaySmart just over a year ago. I invested hundreds of hours setting up Gingr, manually moving thousands of pre-booked appointments, customizing the system, and training my team. What wasn't made clear was how much of that burden would fall on us, or how little support we'd receive. When I inquired on the possiblility for assistance setting up the points program, the email responses were surprisingly rude. I don't enjoy posting negative reviews because I know they can make or break a business. I told Gingr on July 9 that if I didn't receive the promised callback by July 10 at noon, I would post an honest review. I waited another five days. I still haven't heard a single word. If I hadn't already invested so much time into this platform, and if my team wasn't already beyond exhausted from dealing with its ongoing problems, we would have switched providers already. The only thing keeping us here is the enormous amount of time and effort it would take to start over while trying to keep our business running. If your business depends on reliable software and responsive customer support, I cannot recommend Gingr. ----- ### "Gingr is the best." — 5.0/5 > **Kyla** | *15 de agosto de 2026* | Veterinaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The ease and efficiency of being able to navigate through customer and pet portals. Can make changes and update accounts. Ability to communicate with employees and owners. > > **Puntos en contra**: It won’t allow some of the employees calendars to remove users and shows multiple schedules when only trying to see their own. > > The best thing our company did. We are now organized, tracking grooming notes, know who is coming and going in our salon. ----- ### "Gingr review" — 5.0/5 > **Jed** | *12 de agosto de 2026* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use, organizing capabilities, price is good > > **Puntos en contra**: Nothing > > We have been using it since march of 2019, it’s a life saver ----- Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/136469/gingr?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/136469/gingr) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados