--- description: ¿Qué piensan los usuarios de eDesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de eDesk gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eDesk - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [eDesk](/software/137210/xsellco-helpdesk) # eDesk Canonical: https://www.capterra.co.cr/software/137210/xsellco-helpdesk Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/137210/xsellco-helpdesk?page=2) > Vende más con el centro de ayuda creado para el comercio electrónico. Centraliza las consultas de los clientes de todos tus canales de venta en un tablero conectado único. > > Veredicto: 71 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa eDesk? Desde startups hasta empresas, Xsellco ayuda a los minoristas en línea de todos los tamaños a eliminar la complejidad de la asistencia al cliente multicanal para que puedan brindar soporte a más clientes, más rápidamente. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 71 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: xSellco - **Ubicación**: Dublin 4, Irlanda - **Constitución**: 2012 ## Contexto comercial - **Precio inicial**: USD 0,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, español, francés, inglés, italiano - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funciones - Alertas y notificaciones - Alerts/Escalation - Análisis visual - Base de datos de clientes - CRM - Chat en vivo - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Encuestas y comentarios - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de correo electrónico - Gestión de envíos - Gestión de flujos de trabajo - Gestión de ingresos - Gestión de la comunicación - Gestión de opiniones - Gestión de pedidos - Historial de cliente - Macros y modelos de respuestas - Marketing multicanal - Panel de actividades - Portal de autoservicio - Priorización - Seguimiento de la participación - Third-Party Integrations - Varios idiomas ## Integraciones (en total: 24) - Adobe Commerce - AfterShip - Aircall - BigCommerce - Brightpearl - ChannelEngine - Gmail - Instagram - Linnworks - Meta for Business - Microsoft Outlook - Mirakl - PrestaShop - Rithum - ShipStation … y 9 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software) - [Software para el control de calidad de centros de contacto](https://www.capterra.co.cr/directory/33415/contact-center-quality-assurance/software) - [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software) - [Software de soporte al cliente](https://www.capterra.co.cr/directory/32315/customer-support/software) - [Software de compromiso del cliente](https://www.capterra.co.cr/directory/30906/customer-engagement/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.co.cr/software/61368/salesforce) — 4.4/5 (18771 reviews) 2. [Zendesk Suite](https://www.capterra.co.cr/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [LiveChat](https://www.capterra.co.cr/software/62194/livechat) — 4.6/5 (1719 reviews) 4. [LiveAgent](https://www.capterra.co.cr/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Freshdesk](https://www.capterra.co.cr/software/124981/freshdesk) — 4.5/5 (3412 reviews) ## Opiniones ### "Great System - used for a couple years" — 4.0/5 > **Russell** | *12 de diciembre de 2017* > > **Puntos a favor**: Multi Channel functionality and to be onboard with a growing company who are actively investing and improving the platform on a noticeable timescale... When we first started using the platform we thought it was great value and did a good job, although there were a few naff bits. However through feedback and their own growth the platform has grown to match all and now offer more features than the more renowned systems. ----- ### "Easy to use, effective, effecient" — 5.0/5 > **Jerry** | *29 de agosto de 2023* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Best help desk software out there. Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support, > > **Puntos en contra**: Nothings comes to mind as eDesk solves all our needs > > Utilize for all customer support uses. Saves time and allows for small support team. ----- ### "eDesk Review: Poor Communication and Overbilling Issues" — 1.0/5 > **Frank** | *19 de septiembre de 2023* | Comercio minorista | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically. > > **Puntos en contra**: Glitchy check out, I was shopping their website one day, and decided to come back to it the next day. I did not realize I had their more expensive program in our "cart" as I was now on a new tab. When I went to check out the program most fitting for us, it checked out both services which we didn't know until several days laater. > > As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our experiences.Multiple Plans Added to Cart:The very first problem arose during the checkout process. We had initially placed the Professional plan into our cart but reconsidered and chose the Performance+ plan the following day. However, the checkout process didn't give us a chance to review our cart, and we were unknowingly billed for both plans.Customer Service's Misstep:During the setup, we sought assistance through eDesk’s customer support feature. The customer service representative informed us that we were running two plans simultaneously and offered to remove one. Assuming it was a system glitch possibly related to a trial we used previously, we agreed. To our surprise, they removed the less expensive Performance+ plan that we had intended to use.Misleading Ticket Counts:Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5. They used this claim to justify not allowing us to switch to the more suitable Performance+ plan. After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works. ----- ### "Great chat support" — 5.0/5 > **Usuario verificado** | *4 de febrero de 2022* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging. > > **Puntos en contra**: Nothing to mention at present everything works as it should do. ----- ### "Has saved us time and money" — 5.0/5 > **Andrew** | *6 de diciembre de 2021* | Sector textil | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful. > > **Puntos en contra**: There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/137210/xsellco-helpdesk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/137210/xsellco-helpdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados