Sumac

Mi experiencia usando Sumac

Comentarios: El software Sumac es una herramienta de gestión para organizaciones sin fines de lucro que permite administrar datos, comunicarse con donantes, gestionar proyectos, realizar informes y mucho más.

Puntos a favor:

Esta muy bien porque la herramienta permite administrar sus datos, comunicarse con sus donantes, gestionar sus proyectos, realizar informes y mucho más.

Contras:

Muy buen servicio y utilidad por el momento.

It has helped modernize our donation and course procedures.

Comentarios: Improved data tracking and reporting. Time savings.

Puntos a favor:

The software is easy to use. I personally did not do any training with it, but I am able to go in and access data whenever I need.

Contras:

With any software, there are limits to the customization. Sumac has been great in providing some customization, but we are a very unique organization and sometimes it is difficult to fit what we need into a software.

We looked long and hard to find appropriate software.

Comentarios: We are a non-profit ministry and needed software that tracks donors/donations, accommodates product sales, tracks memberships and renewal dates, and handles event tracking. It is VERY CHALLENGING to find non-profit software for a mid sized organization that handles all of these functions. Sumac does all of this in addition to being a very affordable solution. Also, we needed rather extensive custom programming to handle some of our more specialized batch processing functions. Sumac did the custom programming for us. I think one of the most compelling reasons to use Sumac is their customer service and support. I have done business with a large number of software companies during my career and few if any have been as responsive to customer needs as Sumac.

Puntos a favor:

If support is paramount, Sumac is a great choice. Sumac covers a broad scope of functions, including donations, memberships, sales and events. The software is very easy to use. Built in import functions are very user friendly and very complete. Transferring data into Sumac from another system is not difficult and the error checking before import is very good. Contact history is strong and allows drill downs into all the underlying documents. Contact records allow the addition of extra user-defined tabs and fields which is a great asset.

Contras:

Inventory tracking functionality could be more robust. Mail merges currently allow links between contacts and one other view, such as donations, memberships, etc. It would be helpful if more than one additional view would be supported. Reports could be improved, but this problem is easily resolved with a good report writer that links with an ODBC driver.

TOO Expensive

Comentarios: Tech staff are helpful

Puntos a favor:

I like that you can do reports and have it for different categories, the tech support staff are helpful

Contras:

Beware: We have had two exuberant price increases of almost $100.00 each time. We are only a small charity so this has had a huge impact on us. We had a 4500 donation capacity but only had 3000 donors in our database and they bumped us to 6000 donors and our price jumped by almost $100.00 for a 2nd time. There were no improvements to the program with these price increases. I asked to be dropped to a 4000 donor capacity and was told we had to sign a new contract. Before the last price increase they would have dropped our package to a 2000 donor capacity but being small with few staff; we did not have the time or man power to eliminate 1000 donors. After 2 price increases I am very unhappy with the product and would not recommend it. It was a great product for $100.00 month, but not for $267.00

We had a challenging start, but over the past 6 months have had much better results with support.

Puntos a favor:

It is customizable to our needs (mostly). Some of the features we would find beneficial are not available.

Contras:

We have encountered a number of bugs over the past few months in working with our trainer. She has been awesome in documenting and reporting them but the training time it ends up taking up in trying to find work arounds or confirm that it is in fact a bug is frustrating.