--- description: ¿Qué piensan los usuarios de BOSSDesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de BOSSDesk gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de activos informáticos](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://www.capterra.co.cr/software/144825/boss-solutions Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/144825/boss-solutions?page=2) > BOSS Solutions Suite es una galardonada solución de ITSM totalmente integrada y disponible para instalación tanto local como en la nube. > > Veredicto: 145 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa BOSSDesk? Los clientes de BOSS incluyen organizaciones tanto del sector público como del sector privado. Además esta solución es adecuada para empresas con más de 100 empleados que buscan maximizar las operaciones del centro de atención y la administración de activos de TI. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 145 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: BOSS Solutions - **Ubicación**: Norcross, EE. UU. - **Constitución**: 1997 ## Contexto comercial - **Precio inicial**: USD 29,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Alertas y notificaciones - Alerts/Escalation - Asistencia al cliente - Barcode/Ticket Scanning - Base de datos de clientes - Búsqueda de texto completo - Comunicación multicanal - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes para TI - Creación de informes y estadísticas - Creación de informes/análisis - Discussions/Forums - Edición de texto - Encuestas y comentarios - Enrutamiento automatizado - Flujo de trabajo de aprobación - Gestión de SLA (Service Level Agreement) - Gestión de asignaciones - Gestión de auditorías - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de configuración - Gestión de contenidos - Gestión de contratos o licencias - Gestión de flujos de trabajo - Gestión de incidentes - Gestión de la base de conocimiento - Gestión de problemas - Gestión de problemas - Gestión de recursos informáticos - Gestión de tareas - Gestión de tickets - Gestión del cambio - Gestión del conocimiento - Herramientas de colaboración - Macros y modelos de respuestas - Monitorización y gestión remota - Métricas de rendimiento - Panel de comunicaciones - Planificación de cambios - Portal de autoservicio - Programación del mantenimiento - Real-Time Monitoring - Seguimiento de activos - Seguimiento de activos de TI - Seguimiento de costes - Seguimiento de la conformidad - Task Automation - Third-Party Integrations … y 19 características más ## Integraciones (en total: 3) - ChatGPT - TeamViewer ONE - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de activos informáticos](https://www.capterra.co.cr/directory/30077/it-asset-management/software) ## Categorías relacionadas - [Software de gestión de activos informáticos](https://www.capterra.co.cr/directory/30077/it-asset-management/software) - [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software) - [Software de ITSM](https://www.capterra.co.cr/directory/30676/itsm/software) - [Software para CMDB](https://www.capterra.co.cr/directory/30959/cmdb/software) - [Software de service desk](https://www.capterra.co.cr/directory/31027/service-desk/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.co.cr/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.capterra.co.cr/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Freshservice](https://www.capterra.co.cr/software/132997/freshservice) — 4.6/5 (791 reviews) 4. [Milvus](https://www.capterra.co.cr/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.co.cr/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Opiniones ### "My BOSSDesk Experience" — 4.0/5 > **Randy** | *27 de julio de 2026* | Administración educativa | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I appreciate that the company continues to stay competitive with leading ITSM platforms by regularly introducing new features and enhancements. > > **Puntos en contra**: I would love for the company to offer certification programs that validate a user's level of expertise in the ITSM platform. These certifications could serve as a valuable professional credential, helping employees demonstrate their skills when applying for future opportunities and enhancing their professional profiles on platforms such as LinkedIn. > > My overall experience with BOSSDesk has been very positive. As a BOSSDesk administrator and IT Service Management (ITSM) professional, I have utilized the platform to support service desk operations, ticket management, knowledge base administration, workflow improvements, service catalog development, and reporting initiatives. BOSSDesk has helped improve ticket visibility, ownership, documentation consistency, and service delivery across multiple support teams. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3 de noviembre de 2025* | Práctica médica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Puntos en contra**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "Beta Ticketing System" — 3.0/5 > **Joshua** | *25 de mayo de 2021* | Administración gubernamental | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used. > > **Puntos en contra**: This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports. > > Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where. ----- ### "An IT Platform That Thinks Like IT Does - So Much More Than Tickets" — 5.0/5 > **Christy** | *24 de julio de 2026* | Administración gubernamental | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I love that there are so many different features that make sense all in the same place. We have the knowledgebase, problems, tasks, approvals, the Service Catalog allows me to create forms and workflows that assign many different support personnel to one ticket. We are able to tend to so many different types of tickets all in the same place\! > > **Puntos en contra**: When someone replies to all a new ticket is created. This happens over and over as the users each reply to all from the same email. > > By using Bossdesk you can tell that people who listen and understand IT have created the program\! I am still finding and learning new features after 5 years of working with it on a daily basis. ----- ### "Local Gov Tech Review" — 4.0/5 > **Cesar** | *4 de diciembre de 2025* | Administración gubernamental | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The value is there if you are willing to put in the time to put it together. Don’t get me wrong — the out-of-the-box BOSSDesk is great, but it will need some customizing to fit your organization. The help desk is always helpful and will make improvements to make things more efficient. > > **Puntos en contra**: The biggest con is the reporting — not that it isn’t there, but that it lacks power and customization. Our organization likes to use that data for budgets and downtime statistics, and BOSSDesk doesn’t make it easy to extract. > > Overall, our organization is very happy with BOSSDesk and currently has no plans to move away from it. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/144825/boss-solutions?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/144825/boss-solutions) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Datos estructurados