17 años ayudando a las empresas costarricenses
a elegir el mejor software
WellnessLiving
¿Qué es WellnessLiving?
WellnessLiving es una solución todo en uno para tu estudio de fitness. Este software ofrece programación de citas, marketing por correo electrónico, creación de informes sólidos, programas de recompensas, registros de progreso del cliente, gestión de la reputación, procesamiento de comerciantes y nómina, entre otras características. No hay costosas tarifas de complementos para integrar tu agenda en tu sitio, generar reseñas, enviar notificaciones por correo electrónico/mensaje SMS, utilizar un programa de recompensas o automatizar el marketing. WellnessLiving fue diseñado por y para los clientes.
¿Quién usa WellnessLiving?
WellnessLiving es asequible, confiable y versátil. Tiene todas las funciones sin necesidad de complementos, lo que reduce costos y ahorra tiempo. Su interfaz intuitiva es altamente visual y fácil de usar.
¿Tienes dudas sobre WellnessLiving?
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WellnessLiving
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Opinones de WellnessLiving
So Glad I Made the Switch
Lo recomiendo.
Puntos a favor:
Me gusto mucho que este software es totalmente personalizable y se ajusta a la necesidad.
Contras:
En realidad no he podido encontrar ninguna falla en este software.
Respuesta de WellnessLiving Systems
el año pasado
Hi Valentina! Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you've had a fantastic experience with our all-in-one platform. Our goal is to provide you with the best tools to manage your business effortlessly. From online booking and easy-to-view reporting to our user-friendly mobile apps, every feature within our software is carefully designed to cater to your business needs. The best part is, you don't need to be a tech expert to use it! It's intuitive and requires minimal training. Whether you're a solopreneur or a growing enterprise, our software is fully configurable to suit the unique requirements of your business. We're here to support you every step of the way! Remember, Valentina, our Knowledge Base and Community Forum are valuable resources where you can find answers to your questions and discover how to optimize the system for your specific needs. Here are the links for your convenience: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ If you ever have any questions or need assistance with anything, feel free to reach out to us via call or email. We're always here to help you make the most out of WellnessLiving. Thank you for choosing us! Warm regards, Kayla I. (Customer Advocate)
Living well with WellnesLiving
Comentarios: Desde que se implemento ha sido de gran ayuda para la administración por lo cual si que lo recomiendo!
Puntos a favor:
Destaco bastante el aspecto que tiene y lo sencillo que se ve por lo que lo hace muy intuitivo además de que permite hacer seguimientos precisos a los clientes que manejamos.
Contras:
Aveces presenta fallas en las cuales el soporte al cliente no es tan bueno para lar resolución de las mismas.
Respuesta de WellnessLiving Systems
el año pasado
Hey Santiago, Thank you for sharing your positive experience with WellnessLiving. We're thrilled to hear that you find our platform's appearance and user-friendliness intuitive and appealing, making client management a breeze. I'm sorry to learn that you've encountered challenges with our support in the past. At WellnessLiving, we place a strong emphasis on delivering exceptional customer service. Our support team is committed to providing timely and effective solutions to any issues you may encounter. If you ever have more questions, require guidance, or need assistance, please feel free to reach out to our Customer Solutions Team at [email protected]. They are always ready to assist you. In addition to our support services, we offer a Knowledge Base and a Community Forum, where you can find valuable resources and information to help you make the most of our platform. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for your recommendation, Santiago. We value your feedback and are dedicated to ensuring your experience with WellnessLiving is top-notch, every step of the way. Warm regards, Julia G. (Customer Advocate)
Wellnessliving Highly Recommended
Comentarios: The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving.
Puntos a favor:
Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.
Contras:
I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.
Respuesta de WellnessLiving Systems
hace 3 años
Hi Annalize, Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)! You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity. When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving! Jenny P. (Customer Advocate)
Alternativas consideradas:
Best product and nearly all in one
Puntos a favor:
Ease of use for my customers with our branded app they can create an account, schedule, update payment info, and more all from their phone. Easy to set up as the business owner.
Contras:
Cannot automate customer journey emails and have to use mailchimp to do so. Have to manually track KPI's with excel using multiple different reports from WellnessLiving. Does not integrate well with Google of Instagram for easy quick booking, which deters some customers. If your business is somewhat "complicated" you have to set up many different purchase options and therefore customers cannot apply the free reward sessions to their account to use for booking.
Respuesta de WellnessLiving Systems
hace 5 meses
Hey Joshau, Thank you for sharing your positive experience! We're thrilled our platform has streamlined your business and enhanced customer interactions. Compared to other platforms like Mindbody, we pride ourselves on delivering a more modern and user-friendly experience that better meets the needs of today's businesses. As you know our customers love their branded apps as it helps with engagement, scheduling, and their members make payments right from their smartphones from anywhere. Your insights on automation with Mailchimp, KPI tracking, and our robust integrations are invaluable. We are committed to constant improvement to provide comprehensive solutions and seamless experiences. Rest assured, your technical account manager will be in touch shortly to assist further. Thank you for choosing WellnessLiving! Warm regards, Anthony S (Customer Advocate)
Not Worth It
Comentarios: It was fine. The price was higher than I wanted to pay, but they offer so many things I thought it would be worth it. Unfortunately I found they offer many things but none of them are done well. I would not recommend wasting your time.
Puntos a favor:
I liked the look of Wellness Living. It was easy to use. I liked the emailing and texting features as well as the reminders sent. I liked how easy it was to mark attendance.
Contras:
This is an application that is meant for gyms. There are many similarities between gyms and music schools, but it felt like I was always trying to stick a square peg in a round hole. The scheduling aspect is key and didn’t function well for us. We use recurring lessons only and when their was a recurring issue with students being randomly dropped from their teacher’s schedule, customer service said it wasn’t a problem. That was the final straw for us.
Respuesta de WellnessLiving Systems
el año pasado
Hi Keturah, Sorry to hear your experience wasn't positive as we hoped. Our main goal is to provide an all-encompassing business management platform tailored to the unique needs of music schools like yours. We've collaborated closely with hundreds of music schools to refine our features, ensuring that they address every aspect of your business, from easy client booking to schedule and equipment management, marketing solutions, and advanced reporting. Upon investigating your account, I noticed that you reached out to our Customer Support Team for assistance with a scheduling issue last year. However, it seems that we were unable to connect with you despite making several phone calls and sending emails. I understand how frustrating it can be when things don't go as expected, but please know that our Customer Support Team is here to help, and they excel at resolving such issues. There could be various reasons for the discrepancy, such as client-side cancellations, schedule edits by staff, or purchase/booking rules set up in the backend. All we'd need is the opportunity to work with you to dive deeper and get you the answers you're looking for. We're sorry to see you go, but we genuinely wish you all the best in your future business endeavours. If you ever reconsider and need assistance in the future, our team is here to support you. Warm regards, Jack T. (Customer Advocate)
