--- description: ¿Qué piensan los usuarios de HelpCrunch? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de HelpCrunch gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.co.cr/software/146516/helpcrunch Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/146516/helpcrunch?page=2) > Un chat en vivo perfecto, automatización de correo electrónico y un servicio de ayuda sencillo en un software asequible que te encantará. > > Veredicto: 195 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa HelpCrunch? HelpCrunch puede ayudar a las empresas de todos los tipos y tamaños que necesitan una herramienta rápida y poderosa para conseguir y administrar más clientes potenciales, hablar con los clientes en tiempo real y utilizar la automatización del correo electrónico para impulsar la participación. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 195 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HelpCrunch - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: USD 15,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, neerlandés, polaco, portugués, ruso, ucraniano - **Países disponibles**: Albania, Alemania, Andorra, Armenia, Australia, Austria, Bielorrusia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Chequia, Chipre, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos y 34 más ## Funciones - Acceso móvil - Alerts/Escalation - Autoresponders - Base de datos de clientes - Búsqueda de texto completo - Catalog Management - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Edición de texto - Encuestas y comentarios - Enrutamiento automatizado - Formulario sin conexión - Geosegmentación - Gestión de SLA (Service Level Agreement) - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contenidos - Gestión de correo electrónico - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de tickets de soporte - Gestión del conocimiento - Herramientas de colaboración - Historial de transcripciones/chat - Macros y modelos de respuestas - Portal de autoservicio - Priorización - Third-Party Integrations - Transferencias/enrutamiento - Varios idiomas ## Integraciones (en total: 6) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de chat en directo](https://www.capterra.co.cr/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.capterra.co.cr/directory/30797/live-chat/software) - [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software) - [Software de gestión del conocimiento](https://www.capterra.co.cr/directory/30094/knowledge-management/software) - [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software) - [Software de base de conocimientos](https://www.capterra.co.cr/directory/32454/knowledge-base/software) ## Alternativas 1. [Slack](https://www.capterra.co.cr/software/135003/slack) — 4.7/5 (24183 reviews) 2. [LiveChat](https://www.capterra.co.cr/software/62194/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.capterra.co.cr/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Zendesk Suite](https://www.capterra.co.cr/software/164283/zendesk) — 4.4/5 (4090 reviews) 5. [Tidio](https://www.capterra.co.cr/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 de octubre de 2024* | Diseño | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Puntos en contra**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "Good chat client for customer support and feedback" — 4.0/5 > **Grant** | *10 de septiembre de 2020* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: - Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support > > **Puntos en contra**: - Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) > > We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 de diciembre de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Puntos en contra**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Way to improve HelpCrunch" — 4.0/5 > **Alex** | *28 de agosto de 2019* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript. > > **Puntos en contra**: - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that\! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on. > > Overall it is good based on the functionality it currently has. But there is always ways for improvement, right? ----- ### "The software that really helps" — 5.0/5 > **Lana** | *23 de agosto de 2019* | Internet | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Puntos en contra**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/146516/helpcrunch?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/146516/helpcrunch) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados