ITM IT Asset Management

"Very much Worthy using ITM as a Ticketing and Asset Management Tool"

Comentarios: It was quite a good product excellent to use,gives a platform a way to manage Asset management and Ticketing to the next level

Puntos a favor: The user friendly architecture and full of worthy utilities make this software more reliable and handy

Contras: I would say Nothing,this is simply a good software everyone should use once

"Sofware provide access to every user so that it can bring transparency in the Org. It's amazing !!"

Comentarios: It saved lot of time and money

Puntos a favor: Used this product to manage the infrastructure of 60 computer systems, 50 mobiles, and around 15 DGPS survey devices . We, two people, giving support to our organization with very less overhead (specially in the downtime). This software made this possible. This is a good package in a slim fit. The best part is they are very open to added functionalities as needed. I am very satisfied with their support and customization. Their upfront communication keeps us reliable. Features i loved
1. Auto warranty check
2. Happiness meter
3. Status Board
4. Tciket Tracking

Contras: Need Autodiscovery in the tool. This will reduce the manual work and help in automation.
Need more integration with Azure cloud

"It makes my inventory maintenance part as easy"

Puntos a favor: As per my view, the simple and clear way feed & use the details about our goods. One to mention the customer support is good on adding my necessary.

Contras: Expect this site to be collect the laptop, pc's specific details automatically instead I made entry manually.

"Excellant"

Comentarios: The learning was excellant , we have share the information and will be a case study to pitch to other customers . The user friendliness was great , The users had a vow experience and their is every possibility of word of mouth will spread across the industry and we shall explore better avenues for business for mutual benefit,

Puntos a favor: Absolutely User Friendly, Users at customer end had a real time experience in accomplishing their task on a daily routine. They have given positive input to the Senior management and has asked to cater to other inter linked departments. they have also recommended to their group companies.

Contras: Customer Delight was the key in enabling this software internally and has got a positive response in their team. They have given recommendation to other departments on the portability also. The real time experience of the software user friendliness as a feed back has been shared to their Senior management team and the CTO.

"17 Year Experience in IT infrastructure, Asset Management, IT Technical support."

Comentarios: Manage IT and others department ticking and asset management of Hardware as well as software.

Puntos a favor: The functionality and process like the most. Database export import and assign policy for users is the most likely good.

Contras: UI of main page and other design. Need to upgrade webpages design or allow end user to design own page . It would help users to interest in software.