--- description: ¿Qué piensan los usuarios de VirtualPBX? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de VirtualPBX gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VirtualPBX - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [VirtualPBX](/software/149117/business-voip) # VirtualPBX Canonical: https://www.capterra.co.cr/software/149117/business-voip Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/149117/business-voip?page=2) > Ahorra entre 40 % y 80 % en comparación con los sistemas telefónicos empresariales tradicionales. Se ofrece VoIP, analógico, teléfono inteligente, WebRTC, SIP Trunking y opciones de llamada nativas. > > Veredicto: 38 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa VirtualPBX? VirtualPBX sirve a un mercado diverso de pequeñas y medianas empresas. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 38 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: VirtualPBX - **Ubicación**: San Jose, EE. UU. - **Constitución**: 1997 ## Contexto comercial - **Precio inicial**: USD 15,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: español, inglés - **Países disponibles**: Canadá, Estados Unidos, México, Reino Unido ## Funciones - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Archivos de audio y vídeo bidireccionales - Audio/Video Conferencing - Automated Attendant - Autorizaciones basadas en roles - CRM - Chat de vídeo - Chat en vivo - Chat y mensajería - Colaboración entre varios usuarios - Comunicación multicanal - Conexiones SIP - Conferencias - Controles o permisos de acceso - Creación de informes de llamadas - Creación de informes/análisis - Disposición de llamadas - Distribución automática de llamadas - Encuestas y comentarios - Enrutamiento de llamadas - Envío masivo de mensajes de texto - Extensiones virtuales - Gestión de colas de espera - Gestión de contactos - Gestión de listas de llamada - Grabación - Grabación de llamadas - Grupos de llamada - Herramientas de colaboración - IVR - Informes personalizables - Marcador automático - Mensaje de voz - Mensajería SMS - Mensajería planificada - PBX - Panel de comunicaciones - Perfiles de llamadas - Registro de llamadas - Respuestas automáticas - Seguimiento de llamadas - Selección de llamadas - Software de softphone - Supervisión de llamadas - Transcripción de llamadas - Transferencia de archivos - Uso compartido de archivos - VoIP … y 9 características más ## Integraciones (en total: 14) - Asana - Clio - Dropbox Business - Freshdesk - Gmail - Google Calendar - Google Sheets - HubSpot CRM - Microsoft Teams - Salesforce Platform - Shopify - Slack - Trello - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Soluciones de telefonía](https://www.capterra.co.cr/directory/30084/telephony/software) ## Categorías relacionadas - [Soluciones de telefonía](https://www.capterra.co.cr/directory/30084/telephony/software) - [Software para envío de SMS](https://www.capterra.co.cr/directory/30842/sms-marketing/software) - [Software para VoIP](https://www.capterra.co.cr/directory/30940/voip/software) - [Software para call center](https://www.capterra.co.cr/directory/30007/call-center/software) - [Software de espacio de trabajo digital](https://www.capterra.co.cr/directory/31536/digital-workplace/software) ## Alternativas 1. [Ringover](https://www.capterra.co.cr/software/169627/ringover) — 4.7/5 (881 reviews) 2. [Nextiva](https://www.capterra.co.cr/software/175788/nextiva) — 4.6/5 (919 reviews) 3. [3CX](https://www.capterra.co.cr/software/158704/3cx) — 4.4/5 (467 reviews) 4. [RingEX](https://www.capterra.co.cr/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews) 5. [JustCall](https://www.capterra.co.cr/software/157853/justcall) — 4.1/5 (224 reviews) ## Opiniones ### "Nationwide Reach with Local Presence" — 5.0/5 > **Susan** | *23 de abril de 2026* | 2128 | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The ability to have a local phone number when you are a nationwide company is invaluable as clients want a "local" presence. > > **Puntos en contra**: I have absolutely nothing negative to say about this company and have been a client for over 25 years > > Excellent. My company has been using this virtual phone assistance for over 25 years and highly recommend to other businesses ----- ### "Indispensable Business Phone Solution" — 5.0/5 > **Desmond** | *17 de mayo de 2026* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Well, the significant savings in cost benefits received since we moved from the Industry giants along with the comparatively high quality, state-of-the-art telecom service is a given, but It is the connectivity and integration of our remote locations that make it appears like we're operating from a single location is quite frankly, a triumph for my company. The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. All this however, are not outmatched by the Dispensation of all seven pillars of the Customer Support Team. > > **Puntos en contra**: This is a hard one to answer. I would say it's the constant solicitation to give feedback on obviously successful support events achieved to my satisfaction. > > Ditching the long established powerhouses to partner with VIRTUAL PBX was effectively the best business decision made in achieving our objective of cost-effective and reliable telecom services powered by cutting-edge technology. However, despite the immediate and obvious benefits of state-of-the-art PBX Business Phone Service at a fraction of the cost charged by the TELECOM Giants in the Industry, It is the personalized customer support that I've received over the years that resonates with me more than anything. It's been like having my own internally commissioned team of dedicated professionals with a singular commitment of solving whatever issues that arise at any given time; Technical or otherwise. I have never once been dissapointed. ----- ### "Support was not up to todays norms." — 1.0/5 > **Steve** | *25 de enero de 2024* | Propiedad inmobiliaria | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Nothing, could not get help with problems I was having from any department, all were just passing the buck. > > **Puntos en contra**: Support from their onboarding department. > > Wasted about three weeks trying to get my SMS account set up. They have not clue what they were doing and would do nothing to help me. ----- ### "VPBX is Helpful, Affordable, and Responsive" — 5.0/5 > **Amanda** | *23 de octubre de 2025* | Oficina ejecutiva | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It is easy to use and easy to set up. The customer support is extremely prompt and helpful. There have been very few and very short outages. This is helpful so that it doesn't interrupt service to our clients. Our team members are able to use phone, browser, or mobile, and this is extremely helpful. > > **Puntos en contra**: I would love to see a lower cost as our number of active lines fluctuates. I know it is difficult to stay competitive. I would also like the ability to customize the reporting to show outbound calls for each team member without having to pull the data manually. > > Overall, the experience has been good. The IT support is very helpful and goes above and beyond to support us as needed. We have not yet explored the mobile options for message sending, but we will be doing so in 2026. The call management and recording system has been better than expected. ----- ### "\[sensitive content hidden\] was my guardian angel." — 5.0/5 > **Paul** | *25 de agosto de 2025* | Servicios jurídicos | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: That \[sensitive content hidden\] got my line ported \& set up in a few days so I did not suffer any down time for my business. > > **Puntos en contra**: A bit pricey compared to what I had with VOIPO and what was recomended, VOIP.MS but it has worked without a problem so far. > > Excellent\! \[sensitive content hidden\] was personable, stayed on top of getting my number ported and set up, and the system has worked so far. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/149117/business-voip?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/149117/business-voip) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados