--- description: ¿Qué piensan los usuarios de CallTools? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de CallTools gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallTools - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [CallTools](/software/149510/call-center-software) # CallTools Canonical: https://www.capterra.co.cr/software/149510/call-center-software Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/149510/call-center-software?page=2) > Marcador predictivo, de potencia y de vista previa con teléfono web integrado, CRM y equipo de asistencia interno dedicado. > > Veredicto: 156 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa CallTools? Sirve a BPO (externalización de procesos de negocio, por sus siglas en inglés), centros de atención telefónica, agentes de telemarketing, programadores de citas, centros de ventas y asistencia al cliente de entre 50 y más de 100 puestos o usuarios de CRM que solo desean hablar con clientes, clientes potenciales y prospectos en vivo. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 156 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CallTools - **Ubicación**: Irvine, EE. UU. - **Constitución**: 2014 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - CRM - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Comunicación multicanal - Conexiones SIP - Creación de informes de llamadas - Creación de informes y estadísticas - Creación de informes/análisis - Desvío de llamadas - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de clientes potenciales - Gestión de colas de espera - Gestión de contactos - Gestión de listas - Gestión de listas de llamada - Gestión del rendimiento - Grabación de llamadas - Grabación de texto de llamada - IVR - Identificador de llamadas - Integración de telefonía informática - Marcación automática - Marcador automático - Marcador predictivo - Mensaje de voz - Panel de comunicaciones - Registro de llamadas - Seguimiento de interacciones - Seguimiento de llamadas - Supervisión de llamadas - VoIP ## Integraciones (en total: 33) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub … y 18 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para call center](https://www.capterra.co.cr/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.co.cr/directory/30007/call-center/software) - [Soluciones de telefonía](https://www.capterra.co.cr/directory/30084/telephony/software) - [Software de gestión de ventas internas](https://www.capterra.co.cr/directory/30680/inside-sales/software) - [Software para VoIP](https://www.capterra.co.cr/directory/30940/voip/software) - [Software de telemarketing](https://www.capterra.co.cr/directory/31034/telemarketing/software) ## Alternativas 1. [Ringover](https://www.capterra.co.cr/software/169627/ringover) — 4.7/5 (884 reviews) 2. [Convoso](https://www.capterra.co.cr/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.co.cr/software/29589/callcenternow) — 4.8/5 (330 reviews) 4. [Readymode](https://www.capterra.co.cr/software/136728/Readymode) — 4.6/5 (144 reviews) 5. [LiveAgent](https://www.capterra.co.cr/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Opiniones ### "Useful tool for customer service" — 5.0/5 > **Daniel Alejandro** | *24 de enero de 2019* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer. > > **Puntos en contra**: Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer. > > This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service ----- ### "Vital Tool for Success" — 5.0/5 > **Neil** | *24 de julio de 2024* | Seguros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Great customer support from \[sensitive content hidden\]. Responds immediately. Easy to use tool, makes dialing fast and efficient. > > **Puntos en contra**: Nothing I didn’t like. Everything was easy and user friendly. > > \[sensitive content hidden\] is the main reason I decided to try CallTools and I was extremely grateful I did. It has helped our business be more efficient and productive. Much easier to manage KPIs as well. ----- ### "Web based VOIP -Easy Setup, Requirement, and Implementation" — 3.0/5 > **Maria Lenin** | *17 de agosto de 2018* | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. > > **Puntos en contra**: Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. ----- ### "CallTools is the best power dialer out there\!" — 5.0/5 > **David** | *9 de febrero de 2023* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits\! We have also had the BEST support with the CallTools team and \[sensitive content hidden\] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center. > > **Puntos en contra**: I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns. > > Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them. ----- ### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won\!" — 5.0/5 > **Joseph** | *8 de noviembre de 2020* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. > > **Puntos en contra**: You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here. > > Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/149510/call-center-software?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/149510/call-center-software) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados