Hostaway

Una app confiable

Comentarios: En general, mi experiencia ha sido muy buena.

Puntos a favor:

La app funciona muy bien y constantemente hacen actualizaciones que son muy útiles.

Contras:

Ha pasado más de una vez que, al actualizar la app, algunas funciones se ven afectadas, como las notificaciones o la velocidad con la que se actualiza el calendario y los chats. Pero con la siguiente actualización suele corregirse.

Alternativas consideradas: Guesty

Razones para elegir Hostaway: HOSTAWAY ofrece más herramientas, una mejor sincronización y mejor atención al cliente.

Software anterior: Hostify

Razones para cambiar a Hostaway: Me pareció un precio justo por el valor que aporta, en comparación con Guesty que era mucho más costoso, sin ser verdaderamente mejor en términos generales.

Una herramienta que vale la pena

Comentarios: Muy positiva en general, todos están siempre en contacto para revisar cómo va todo :)

Puntos a favor:

su innovación constante, su atención al cliente y sus manuales

Contras:

hay algunas sugerencias que he enviado para ser consideradas como herramientas en el sistema, me han comentado que trabajan en ello pero aún falta que se reflejen

Gran plataforma

Comentarios: en general tengo buen uso y simplifica de manera significativa mi trabajo

Puntos a favor:

facilidad de uso y atención al cliente, también rápido crecimiento en cuanto actualizaciones etc

Contras:

en general todo bien, solamente los estados financieros se pueden mejorar para que de la cifra exacta que pagan o cobran las plataformas

Valoracion

Comentarios: Muy buena, el trato con margarita muy bueno

Puntos a favor:

Es muy completo, me dejó sincronizar y vincular muchos softwares

Contras:

Que no esta en Español, el ingles mes cuesta

Best ever

Puntos a favor:

El muy sencillo de usar, es muy completo y el soporte muy rápido lo super recomiendo

Contras:

Todo el USER GUIDE es en ingles y lo quiero en español

Incredible onboarding and features

Comentarios: Fantastic! I'm thrilled that we can promote our listings on multiple channels and manage them all in one place. Additionally, the support structure is excellent—the guides are very helpful, and you can always connect with someone at any time if you have questions.

Puntos a favor:

I had multiple sessions with an onboarding specialist, [sensitive content hidden]. These sessions included setting up all of our listings across relevant channels and exploring all the features Hostaway offers. This included calendar sync, reservation management, smart locks, inbox integration with all channels, automated tasks like cleaning, Stripe setup for receiving payments, and creating our own website (which was very straightforward). Without the onboarding and walkthroughs with [sensitive content hidden], setting everything up would have been a daunting task. So far, everything syncs up well and on time!

Contras:

The integration with Booking.com could be smoother, but this appears to be an issue on Booking.com's side, not with Hostaway.

Alternativas consideradas: Guesty y Lodgify

Razones para cambiar a Hostaway: Hostaway's accessible and available support was a major factor in my decision. Additionally, the cost structure of Hostaway is more attractive to me since it is a fixed cost rather than a percentage-based fee. Furthermore, I understand that Lodgify and Guesty use third-party APIs, whereas Hostaway has its own APIs. This means I expect Hostaway to resolve any issues much faster without relying on third parties.

Exceptional Support and Comprehensive Features

Comentarios: I highly recommend Hostaway for anyone looking for a reliable and feature-packed property management solution.

Puntos a favor:

The platform is user-friendly, integrates seamlessly with various channels, and offers excellent automation features, which save a lot of time. What stands out is the customer support. Billy, in particular, with his professionalism and deep knowledge made a significant difference in my experience.

Contras:

Some features feel a bit outdated, and the mobile app could be more intuitive. Additionally, there were minor glitches during peak usage periods, but the whole team was quick to provide solutions.

Alternativas consideradas: Smoobu y Avantio

Razones para cambiar a Hostaway: Hostaway provides a modern, intuitive platform that simplifies property management tasks. The other platforms are outdated and difficult to navigate, making them less efficient for daily operations.

Tripled their fee after three months, DO NOT TRUST THEM.

Comentarios: Bait and switch, plain and simple. Waste of 3 months and thousands of dollars.

Puntos a favor:

We did an exhaustive search of similar companies to manage our 22 nightly rental cabins in Alaska. Switched from Checkfront and Resnexus. Spent three months getting set up, countless hours learning and adapting, all while paying $600/month for the software. Finally got it all working right and thought we were set. BUT SEE CONS!

Contras:

Without warning, Hostaway starting charging our guests a 2% "guest service fee," nearly tripling the cost of their service. It went from $600/month to $600/month + 2% of $600,000 gross. Assuming this was a mistake we called tech support, and got a million excuses. "Costs have gone up," "Other software systems also charge a fee," "the customer pays it," etc. We asked if we had agreed to it, and they claimed the license agreement says "prices may change without notice." I guess it does, but tripling the price without notice seems beyond excessive. We're now looking to start the whole process over again.

Great Customer Support.

Comentarios: [sensitive content hidden] made my experience with Hostaway and enjoyable one. He was clear and concise he understood my concerns.

Puntos a favor:

The sharing of screen and learning some new things on how best to run my business

Contras:

There was nothing that I didn’t like on this occasion. [sensitive content hidden] was very helpful and easy to understand.

Alternativas consideradas: Hostfully Property Management Platform

Razones para elegir Hostaway: It was more for hotels and places that had many rooms or options at the same locality

Software anterior: Seekom

Razones para cambiar a Hostaway: Price and support. I don’t remember entirely as it was too long ago.

Really great solution for Short Term Rental automation

Comentarios: Very happy I switched to Hostaway. This will make managing my multiple Airbnbs much easier.

Puntos a favor:

Tons of functionality and very easy to use. It has everything from automation for all the major booking channels, to easy customization and setup on your direct booking site. It also has upcharges and cross sells and the ability to host clients pages.

Contras:

It takes a while to go through the onboarding but it's well worth it.

Alternativas consideradas: Lodgify

Razones para elegir Hostaway: I needed more functionality and the ability to work with more booking channels

Software anterior: Guesty

Razones para cambiar a Hostaway: Seemed to have a more comprehensive solutions set.

Very powerful tool with very good onboarding and support

Comentarios: its a very good product, its complex but so powerful with all these funtions, the onboarding was really good and Fatih helps me a lot to do all important settings

Puntos a favor:

very fast, powerful functions, fast and reliable channel manager, powerful statistics, multiple booking engines, unified inbox with connection via sms and whatsapp, best onboarding team ever

Contras:

translation to german (especially in the booking engine), some missing funktions for german market (adress and company name as standard field in checkin form)

Alternativas consideradas: Lodgify

Razones para elegir Hostaway: missing functions, a little bit slow, not the right for more listings

Software anterior: Smoobu

Razones para cambiar a Hostaway: more functions, very fast, pricing, API,

The best tool I've ever used

Comentarios: The best!!! ... and I really mean it. After going through some bad experiences with 2 other providers, I can honestly say that Hostaway is miles ahead.

Puntos a favor:

Their onboarding process was so incredibly smooth, partly due to the super user friendly system but also their fantastic onboarding team. [sensitive content hidden] who was helping me with the onboarding was top of the class. Absolutely amazing. Their app is also super user friendly. I have all my properties in one place finally.

Contras:

There really wasn't anything I didn't like.

Alternativas consideradas: Guesty Lite y Hostfully Property Management Platform

Razones para elegir Hostaway: Amenitiz - not reliable and not user friendly Eviivo - was ok but not as user friendly app as Hostaway

Software anterior: Amenitiz y eviivo

Razones para cambiar a Hostaway: User friendly app and dynamic pricing. Option to integrate my other property despite having different accounts (this was a bonus I didn't expect)

Review and feedback

Puntos a favor:

Works well; support is quick and effective [today [sensitive content hidden] helped me in like easy hours via e-mail]; using mail templates

Contras:

In Hungary we have to register all the guests' data to a system (called NTAK and VIZA) and HA is not capable to do this therefore we must use a 3rd party system manually to do that. This kind of implementation (multi ntak) would be awesome and I am sure many users in Budapest and in Hungary come to use HA.

Good but could be great! Has the potential for sure.

Comentarios: There are quite a few items that are not up to the competition but now fees are being added like the competition.

Puntos a favor:

The reservation capability and the listing building.

Contras:

The new fees coming out, the accounting not being trust accounting, while this support person was fantastic - majority are not and the capabilities of the booking engine are way too limited, procedure for adding pictures is way more difficult than it has to be. Should be able to deactivate units and not have to delete them completely.

Chose Hostaway for your business

Comentarios: Extensive onboarding support, I was very surprised by the time and effort put in by Hostaway here.

Puntos a favor:

Great support, comprehensive functionality, constantly improving, customer focused organization

Contras:

No WhatsApp integration for our crew. No multilingual support for UI. Both very important for us operating in Indonesia

Alternativas consideradas: Guesty

Razones para cambiar a Hostaway: Not sure, but they pale in comparison. Hostaway is head and shoulders above other contenders.

Better than all 3 that we tried (Guesty, Eviivo, Lodgify).

Comentarios: Friendly staff, easy and professional onboarding.

Puntos a favor:

After having nightmares with Guesty and the very expensive Eviivo (Lodigfy doesn't even deserve my attention--sorry:(

Contras:

So far nothing---I like it a lot. Easy to work with, friendly, and PHONE SUPPORT that actually helpful. Guesty's phone support (if you're to get it), is useless. Their agents are not trained well. They will simply create a ticket which you could have done from the email---It was very annoying.

I used Hostaway for around 8 months now, im quiting...

Comentarios: Its good untill you start fact checking the data and incorrections and try contacting the support.

Puntos a favor:

Supports a few diffrent softwares API's, but most of the other channel managers now do too..

Contras:

The company policies are terrible, and there is a significant amount of bugs. The support team often blames the user, but in my case, it was always the system's fault. I had to spend an enormous amount of time providing step-by-step instructions on how things happened, and even then, I was assumed to be at fault. They overcharged for the service by almost 2x. Luckily, I noticed it after a couple of months. However, the worst part was that I almost had to beg them and prove multiple times there was an overcharge just for them to realize they had charged double the service price multiple times. The same happened multiple times with their finance service. I undercharged my customers multiple times, losing a ton of money. The worst part was that the same issue occurred twice, and both times they did not even bother to look into their system. I had to spend about 5 hours on emails and video calls just for them to fix it. They also do not follow through on what they promise. After the first finance issue, I asked their support to agree to compensation if it was not my mistake; they would compensate for the error. In response, after the issue was finally addressed and proven to indeed be a system error, they sent a nonsensical ChatGPT answer back. I am extremely disappointed and very unhappy with the service. It was my most stressful 8 months out of all other services I have used in my 5 years of hosting using different channel managers.

Simply BLOWN AWAY

Comentarios: GLOWING! Truly a PARTNERSHIP w/ GREAT PEOPLE!

Puntos a favor:

[sensitive content hidden]!!! I LOVE [sensitive content hidden] O!! He has been the most amazing guide! Incredibly helpful, funny, nice, intuitive, and friendly mentor in this setup process I could’ve ever asked for!! I didn’t even dream that a person like this existed in my industry. I dreamed of having STRs & unfortunately, I have been struggling to streamline the backend processes of this business with Guesty for Hosts. I have felt solo the entire time learning on my own by desperately surfing the Internet and researching resolutions. Guesty offered me ZERO assistance setting up, and long waits to speak with uneducated employees who could not easily answer my questions. [sensitive content hidden] took away ALL of those issues! He eradicated all of those concerns and easily handled any questions that arose, I just am soooooo thankful to have found this company, the intuitiveness of the software, and the people that you have hired are simply amazing. [sensitive content hidden] was amazing, everyone I’ve encountered has been amazing, punctual, friendly, & professional. If I could give 20 stars, I would! I feel as though I have partners now, and I am no longer alone, thank you, thank you, THANK YOU!

Contras:

Haven't found anything yet. Maybe HTML abilities in the message templates & automation? Would be nice to have a preview of them before sending them out? But I am sure you all are working on this already!

Hostaway is Best in Class!

Comentarios: 5 Stars! Excellent platform so glad I chose it!

Puntos a favor:

Versatile. Like the calendar layout. Very detailed. Lots of fields. Nice Google booking engine - easy. Prices and fees are great. Best in class customer service - awesome!!

Contras:

GENERAL: Missing Hide button (you have to block your calendar before going live). Go live button. Mass email function? Does it feed inbox to Breezeway and vice-versa? Automated Messages: SMS Message cannot be longer than 140 characters. Missing guest book that has a UI and is an app. No workflow notices to PMS manager if owner makes a rate change in their own calendar – no approval process. Missing an automated message for modified reservations. No way to import previous reviews with past dates. Owner statements are not automated to owner emails. Cant upload videos. CALENDAR Preset holidays names on the correct dates, or allow owner to enter rolling date events such as their birthdays, etc. Variable date increases button (All Listings) so I can increase all clients rates on certain dates. Owner increases the rates, but we approve. TASKS: No pictures, videos allowed. No payment method for completed tasks. No requiring photos when done.

SUPER PMS PLATFORM ! and [sensitive content hidden] is an AWESOME On-Boarding Expert !!!

Comentarios: SUPER PMS PLATFORM ! and [sensitive content hidden] is an AWESOME On-Boarding Expert
!! RECOMMENDING 100 % !!!

Puntos a favor:

I had the chance to work with [sensitive content hidden] for the on-boarding program He is super professionnal and super cool : 10/10 !!! The platform has everything you need, from multi-calendars to messages automations, etc : many many functionalities and granularity Also, the possibility to create in a few seconds a new direct website integrating all accodomation listing with a booking engine is AWESOME ! In just 4 sessions, I have now integrated all the communication and calendar of my different platforms (AIRBNB, BOOKING, VRBO) and this has clearly changed my life! :)

Contras:

Very small request for R&D teams : Adding chinese language for the website

Alternativas consideradas: Guesty

Razones para cambiar a Hostaway: On-boarding process was offered, and [sensitive content hidden] (Sales AE) made an interesting discountA lot of direct integrations with application in their marketplaceCreating a direct booking website is included into the offer

Hostaway Onboarding

Comentarios: Our onboarding specialist [sensitive content hidden] has been really great helping us get everything set up and answering all of our questions. Very knowledgable, helpful and freindly!

Puntos a favor:

The onboarding process Set up Ease of use

Contras:

We have not run into any issues or problems. So far we like everything about Hostaway.

Best Property Management Software on the market

Comentarios: Always top tier. Customer service is the best on the market.

Puntos a favor:

Excellent customer service, efficient and the wait time is short. Reps are knowledgeable and extremely helpful.

Contras:

There is nothing i don't currently like about HostAway, they are constantly updating and improving their product.

Love it! Get it now!

Puntos a favor:

What I have truly enjoyed about Hostaway is its ease of use! And a lot of the different features and options that it has to make additional monies. We had a competitor prior to Hostaway, and the channels really didn’t speak well to the Integration service that we had. And it came to a point where I had to handle everything manually, and I had bookings overlap, which made our guest very unhappy when I had to cancel. Keep everything neat and tidy. Working with my sales consultant has been wonderful as well! Answering every question I’ve ever had. And working with the on boarding. Team has been wonderful as well. I absolutely love this product.

Contras:

One thing I think that Hostaway could work on is the website feature that it offers. If you’re going to offer a website, it should not be as rudimentary and basic as it is. There are limited amount of pictures that you can add, and the fonts are very boring and the color schemes are also very basic. It’s OK for what it is but it does not suffice if you really want to promote your product. my suggestion would be that if it is too expensive to have a nicer website for Hostaway, then maybe offer a tiered program. And let the customer choose what they want to pay. I have not been 100% happy with Customer Service. A lot of times my questions had to be asked to higher-ups as well as the lack of response to them. The issues I’ve had have worked themselves out by themselves. But I would like help as soon as I make that phone call , and, of course, having English as a first language speakers would help also. The good thing is I haven’t really had to call Customer Service as the system is pretty simple to use.

Amazing tool for property managers!

Comentarios: It has been a great experience! Love the webinars and response from the support team!

Puntos a favor:

It has make my job lot easier and organized

Contras:

Pricing, Booking engine it’s not easy for someone not used on coding or those skills… should have a price and some specialist to assist on designing the booking engines, and that there are still some things that may need to add in order to be perfect hehe

Hostaway review

Comentarios: It’s been good overall. Just some things I hope will update or change in the future like I mentioned above. Billy has been one of the main guys who answer my support questions and he is great! 5 stars to him

Puntos a favor:

Constantly trying to improve the platform with new things and fixing old issues

Contras:

1) Not able to set different cancellation policies with VRBO. VRBO allows you to have a cancellation policy for short term stays and a different one for long term stays. HostWay doesn’t have a connection currently to link correctly with them to do that. 2) Wish users would be able to create different minimum day stays and maximum day stays on different OTAs. 3) If you all had a CRM that would be awesome too 4) If a manual payment like a check is entered. Have it a way to delete it without clicking “refund”. Gives me anxiety thinking they’ll be refunded on a CC charge