--- description: ¿Qué piensan los usuarios de JustCall? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de JustCall gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://www.capterra.co.cr/software/157853/justcall Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/157853/justcall?page=2) > JustCall es un sistema telefónico basado en la nube para que los equipos de ventas y asistencia hagan, reciban, registren o graben llamadas directamente desde un equipo de escritorio o un teléfono. > > Veredicto: 225 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa JustCall? Trabaja con equipos de ventas y asistencia que están en crecimiento. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.1/5** | 225 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: SaaS Labs - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: USD 29,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, España, Estados Unidos, Francia, India, Irlanda, Reino Unido, Singapur ## Funciones - Acceso móvil - Alerts/Escalation - Archivos de audio y vídeo bidireccionales - Automated Attendant - CRM - Chat en tiempo real - Colaboración entre varios usuarios - Comunicación multicanal - Conexiones SIP - Conferencias - Creación de informes de llamadas - Creación de informes/análisis - Creador de encuestas - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Envío masivo de mensajes de texto - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de clientes potenciales - Gestión de colas de espera - Gestión de comentarios - Gestión de contactos - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de listas - Gestión de modelos - Grabación - Grabación de texto de llamada - IVR - Informes personalizables - Marcador automático - Marcador predictivo - Mensaje de voz - Mensajería SMS - Mensajería bidireccional - Mensajería planificada - Modelos personalizables - PBX - Panel de actividades - Panel de comunicaciones - Personalización de mensajes - Recopilación de datos multicanal - Registro de llamadas - Seguimiento de llamadas - Seguridad de datos - Third-Party Integrations - Transcripción automática - Transcripción de llamadas - Uso compartido de archivos … y 27 características más ## Integraciones (en total: 74) - ActiveCampaign - Agile CRM - Apollo.io - Appy Pie - Appy Pie Design - Bigin by Zoho CRM - Bitrix24 - Bloobirds - Bullhorn ATS & CRM - Capsule - Clay - Close - Copper - Dataddo - Dropbox Backup … y 59 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Soluciones de telefonía](https://www.capterra.co.cr/directory/30084/telephony/software) ## Categorías relacionadas - [Soluciones de telefonía](https://www.capterra.co.cr/directory/30084/telephony/software) - [Software para sistemas telefónicos](https://www.capterra.co.cr/directory/31101/business-phone-systems/software) - [Software para call center](https://www.capterra.co.cr/directory/30007/call-center/software) - [Software para encuestas SMS](https://www.capterra.co.cr/directory/32937/sms-survey/software) - [Sistemas IVR](https://www.capterra.co.cr/directory/30231/ivr/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.co.cr/software/61368/salesforce) — 4.4/5 (18803 reviews) 2. [LiveAgent](https://www.capterra.co.cr/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Zendesk Suite](https://www.capterra.co.cr/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Freshdesk](https://www.capterra.co.cr/software/124981/freshdesk) — 4.5/5 (3470 reviews) 5. [LiveChat](https://www.capterra.co.cr/software/62194/livechat) — 4.6/5 (1727 reviews) ## Opiniones ### "JustCall Review: A Comprehensive and User-Friendly Communication Platform" — 4.0/5 > **Aman** | *3 de marzo de 2023* | Productos químicos | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform. > > **Puntos en contra**: I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences. > > JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses. ----- ### "Simple and efficient" — 4.0/5 > **Josh** | *24 de marzo de 2025* | Servicios jurídicos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Easy to manage; can see the status of all users > > **Puntos en contra**: The platform is not very intuitive; had issues navigating the dashboard > > Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. ----- ### "Not for a fit for new, small, or start up businesses" — 1.0/5 > **Craig** | *17 de enero de 2025* | Contabilidad | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into. > > **Puntos en contra**: My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final. If you believe this action was taken in error, you may contact us at help@justcall.io to reconsider our action. Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on. > > They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup businesses. I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year. I just wish they would have told us first that they only really desired to work with medium to small size businesses. ----- ### "Loving the SMS Experience" — 5.0/5 > **Sergio** | *1 de octubre de 2024* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message. From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement. > > **Puntos en contra**: One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack\! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts\! A more streamlined search feature would make a world of difference for us. > > Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both. ----- ### "Efficient text messages company\!" — 5.0/5 > **Angie** | *8 de enero de 2024* | Petróleo y energía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like how convinient it is for me to reach out to candidates\! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around. > > **Puntos en contra**: I would say, customer service should improve. > > My overall experience for over a year has been good\! I like JustCall a lot and I plant to continue to use it\!\! my business has been affected in a positive way thanks to JustCall\! We have seen good results and financially has been affordable for us\! ----- Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/157853/justcall?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/157853/justcall) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados