Guesty

Cost effective channel management

Puntos a favor:

Easy to use and good support. Only pay when you have bookings.

Contras:

Nothing it works well for us we don’t have any issues

Guesty is Amazing!!!

Puntos a favor:

Guesty has been an amazing platform for our company. It has provided us with more features than ever before, streamlined all of our processes, and is very user-friendly. Everyone at Guesty has been amazing to work with as well. Guesty Support is always available to help with any questions or issues very quickly. Our Customer Success Manager, [sensitive content hidden], has also been great to work with during our transition to Guesty and still is a part of our success today.

Contras:

Guesty has been great to work with and if there is anything you dislike, let them know. They likely already have something in the works to change or streamline any processes or aspects you dislike. If not, they will likely help get you what you need!

Started out great, last 6 months have been a nightmare!

Comentarios: when we initially started, we only had 1 listing. in the 4 years we've been with them, we now have 52 listings. we loved their software, and specifically chose them because of the 20+ providers we tested, they were the only one that had a grandparent, parent, child relationship, allowing us to be more flexible in our creation of listings. However, in the last 6 months, their software made changes to our listings on its own, with no approval from us as the user. as a result, during our busiest season, we went from an 82% occupancy, to 58%. it took months to identify the issue, and still to this day, guesty still hasn't identified how it happened or provided a solution to fix it. we've had to create our own work around just to avoid the issue. on top of that, we also found out that their integration to booking.com was not mapping correctly, and rather than fixing the issue, we were told to delete the listing and create a new one, loosing years of reviews and other data. On top of all these errors, we worked with the team at guesty to create a pricing structure that was more in line with other providers in the market, signed a new contract with them, and still to this day, they still have not implemented those pricing changes to our account. Lastly, trying to get any response from the guesty team takes days at best, but most likely will be weeks before you actually get any kind of headway leading in to months before anything is actually resolved. for an account we pay thousands of dollars each month, we don't have a dedicated account rep, and the customer service is atrocious,

Puntos a favor:

They are the only PMS system we've been able to find that allows a Grandparent, parent, child relationship when creating listings and having those listings block the correct corresponding properties

Contras:

their price is absolutely exorbitant, their customer service is horrendous, and within the last 6 months, their software (without any changes requested by us as the user), made internal edits to scheduling that costs us thousands of dollars

Warning: Guesty Free Trial Disconnects Other Airbnb Management Software!!

Comentarios: I wanted to create a trial booking site with Guesty, but their process required I link my Airbnb listing first so the listing content could be used on my new Guesty booking site. But when I connected, my existing Airbnb connection to a different booking manager was lost, and my entire Airbnb calendar showed as available! I started to get bombarded with bookings for unavailable dates. Disconnecting Airbnb from Guesty's interface wasn't enough... I had to go to Airbnb & remove the connection there too. Then reinstate all my bookings & decline a bunch of booking requests which caused a lot of angst & harmed my Airbnb status (thank goodness I didn't have instant book turned on!!!). All my minimum stay rules were wiped out at the same time (even though they'd been created on Airbnb). At no point did the Guesty free trial advise that Airbnb only allows one property manager software to be linked, and if I connected Guesty, it deleted whatever I'd previously set up. Incredibly unprofessional and hugely inconvenient.

Puntos a favor:

Fast setup, easy to understand. Price seemed fair.

Contras:

Inflexible process for guest to book is illogical if you're a host with only one property (it too many steps, designed for when there's multiple properties to select from). The Guesty Airbnb setup DOES NOT WARN YOU that by linking your Airbnb account, you'll lose any other active connections you have with Airbnb.

Guesty is a Great Solution for Vacation Rental Management

Comentarios: My overall experience with Guesty has been superb. From the sales agent who negotiated a price within my parameters, to the onboarding team and the support team, I have no complaints. I feel I have a partnership with this company and the main goal is for everyone to succeed.

Puntos a favor:

(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.

Contras:

After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.

Long Time User

Comentarios: Better than Lodgify, streamline, and Escapia. However, Guesty is not good for enterprise property managers.

Puntos a favor:

Integrates with AirBnB very well. [sensitive content hidden] is a rockstar.

Contras:

Accounting sucks, not past data for cancelled reservations or homes that have off-boarded, slow to update key API connections.

Worst service ever

Comentarios: I greatly despise this company and would never do business with them, or recommend them to anybody. There are several other options that are way better. I would use anybody, but this company has most of them have all the same features, but most likely have a staff that actually cares about what they are doing. The [sensitive content hidden] of this company Obviously set the tone that the only thing they care about is profits and it shows their whole team. Good luck trying to get something done with them or get good customer service.

Puntos a favor:

They have many apps that you can integrate with and use for your properties especially if you just do regular vacation rentals.

Contras:

The integration process was a nightmare they bought our previous company Kigo, and stopped supporting it and forced us to switch over. We had a catastrophic nightmare integration with Vrbo, which would’ve put us out of business. If we didn’t think fast and change the whole nature of our business, nobody over there cares about anything none of the employees are the least bit concerned with anything. They could care less about you as a client.

No PM software is perfect

Comentarios: Overall, the experience is positive and Guesty offers the best option for what our company needs.

Puntos a favor:

The customer service team is the best part about Guesty. They are very quick to respond and help.

Contras:

I don't love the automations feature for communicating w/guests. It is confusing and seems overkill. It is not easy w/70+properties with different needs and multiple platforms.

Guesty is the ONLY software you should use

Comentarios: Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager [sensitive content hidden] is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze. What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled. In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty.

Puntos a favor:

Guesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.

Contras:

There is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.

Guesty is the gold standard for vacation rental property managers

Comentarios: There is a reason Guesty is one of the most funded PMS companies in the vacation rental industry. They are the trail blazers and gold standard when it comes to property management software. From the amazing hands on support, to the stability of the software, I am so happy we made the decision to use Guesty.

Puntos a favor:

- Dedicated account rep (shout out [sensitive content hidden]🤘) and great around the clock support team - Guesty has all the features a professional property manager needs. We have vetted and used countless other solutions and all of them were missing or weak in at least one area. Guesty has everything we need and more. - The Analytics addon is great and gives our business the clarity we have been looking for on a number of metrics from financials to reviews.- Onobarding onto the Guesty from our previous providor was also great. We were able to easily export our existing reservations and move them over.- The mobile app is great as well, our reservations team lives there and is able to answer guest messages from anywhere. - We have not had any calendar syncing issues acrosss multiple platforms and can rely on having up to date calendars as well as integrating with other softwares like Wheelhouse for our pricing or Breezeway for cleans.

Contras:

- The Guesty team has already been made aware and is pledging to roll out some updates, but currently we do not have as much control over reservaiton financials as we had with other platform. We are excited for some updates here. - We came into the relationship knowing about it, but for the unsuspecting user, there is an upsell on every turn. I'm not mad about it, Guesty is a venture backed company that needs to show returns, but just be aware there will always be an upsell, even for some things that other platforms may include in the core package.

Don’t Use Guesty

Comentarios: I think has been one of the most disappointing customer service experiences I’ve ever had. Unfortunately I will never consider using this platform again.

Puntos a favor:

Initially, it was very easy to set up and integrate with my Airbnb listings.

Contras:

The free trial ended, and my Airbnb listings were still linked to Guesty. This was interfering with my booking settings and causing havoc with our booking calendar. When I logged in there were limited settings due to the free trial ending, and it would not let me unlink Guesty from my Airbnb account. I contacted customer service. They were unable to unlink the accounts on their end, but assured me that if I reactivated my account by paying for a subscription, I would be refunded. Upon completion I reached out again and now they have informed me that I will not be refunded.

Terrible support - be aware

Comentarios: It is nice as long as you don't need help ! If you ever need support for technical issue, you will regret doing business with them.

Puntos a favor:

Easy to use and good looking. It made the property management easier with automatic messages and other nice features

Contras:

We randomly had problems one day, our account has been deactivated mysteriously. Our bill was paid, everything was normal, but no more syncing and impossible to work with the system. One day before, they charged us all the commission for upcoming reservations and seem to have pulled the plug with us (long term customers, which did noting bad....)It is impossible to get ahold of the customer service, nobody can help and they close my online tickets without resolving the situation!

Robust for medium to large companies

Comentarios: My experience with Guesty has been really good, the customer support usually gets back to us within 24 hours and it's a real person (via email), it checks all the boxes for features we use and it gets the job done.

Puntos a favor:

It's robust, has a lot of features that a lot of the other guys don't have yet, like inbox assignment, ability to see listing info from the app, and you're able to click into the guest profile.

Contras:

There were a lot of hiccups when we first started with Guesty but it's grown into a great machine, however there is a cost for that. So you'll definitely pay more than the other guys, it just depends on what features you need. I don't really like it when they roll out new features that take away other features I liked.

WORST APP AND CUSTOMER SERVICE I'VE EVER ENCOUNTERED

Comentarios: Overall i felt like i was Beta testing their app for them. THe calendar function on my phone never worked correctly, i was not able to manage bookings in their app, i never recieved push notifications to let me know there was new activity, you will have to manually handle collecting payments yourself. DO NOT USE THIS COMPANY!

Puntos a favor:

Syncing Airbnb was very easy but the other vendors took weeks and it made a huge mess of my calendar which resulted in double bookings.

Contras:

Customer service: there is no phone number, they create a ticket for each issue you ahve so if you ahve more than one, which i had about 6, i had a ticket for each issue. I never heard back from the same person and never succeeded in fixing any of the issues I had.

False Advertisement simply.

Comentarios: Guesty does NOT have SUPPORT. Though the sales team are "escalating the issue" or "handling it" or "contacting support on our behalf". All we have are messages saying to put a payment processor. We asked for a direct call with support to address these serious issues. The Answer: Support is "evaluating the best way to get back to you regarding that" . Yup...They don't know about phones, direct emails, Google Meet, Zoom, Face time, Whatsapp Video etc...They're evaluating!One thing that DOES WORK though...is INVOICING. We've been invoiced:1- An integration that still has not happened2- Monthly invoices for a software that is costing us tons of time and moneyAnyway.. Now with HOSTAWAY and they are honest and know their product.

Puntos a favor:

The advertising was great but reality did not measure up.

Contras:

Simply put...False advertisement.I have been a Vacation Rental Manager for the last 15 years and have used a large array of channel software. We decided the switch to Guesty in October . It was a tight decision between Hostaway and Guesty. We do not use a payment pocessor.We went with Guesty. It has now been a few months and nothing we were told about the aspects of the software is true in our case.Guesty does NOT have a UNIFIED INBOX. Website and Vrbo not covered.Guesty does NOT manage BOOKINGS. You cannot set up reminders for upcoming balance based on your booking schedule. It has to be done manually. Guesty is NOT SAFE. While on a chat with a guest, the chat of another guest appeared! So guest information is not even safe.Guesty is NOT a CHANNEL MANAGER . Special price variations like short stays do not populate to all channels. Only to our website and not other channels. Bummer. Guesty does NOT work without a payment processor. Even though we precised this and were assured it would work.Guesty does NOT CALCULATE booking payments. INTEGRATION does NOT take 5 weeks.

Guesty Review from Property Manage

Puntos a favor:

Our customer success manager, Joshua, has been incredibly helpful throughout our experience with Guesty! Although we've run into a handful of issues during our time as a Guesty client, he is always quick to respond and find solutions for us.

Contras:

As Guesty has rolled out new features over the last couple of years, we experienced lots of bugs in the early days of new features.

Brilliant Service

Comentarios: Guesty has been a truly fantastic short term management tool. As an organization that deals with over 50 properties, automating payment and check in instructions alone makes this platform well worth the cost. Our onboarding representative [sensitive content hidden] was brilliant during the onboarding process and the hand-off to our now current success manager [sensitive content hidden] has been flawless. We truly enjoy working with [sensitive content hidden] and feel she has truly had our best interests in mind as a business and as professionals. Truly an awesome experience with the entire Guesty team. This organization will do great things!

Puntos a favor:

- Calendar Use - Automated Check In Process / Door Lock Feature - Task Systems - Analytics & Reporting -Owner Statements

Contras:

- Channel Management (hard to know what to edit in Guesty vs. in Channel) - User Management

Absolutely love Guesty!

Comentarios: I have an incredible account manager [sensitive content hidden] who personalizes my experience with guesty and allows my company to operate at an even higher level.

Puntos a favor:

How complex the user interface is with multiple features, yet it is very user friendly.

Contras:

It is a bigger investment but worth it if you’re serious about growing.

Excellent Stuff

Comentarios: Guesty has played a critical role in helping us understand where our business is going.

Puntos a favor:

All in One. Property mangement excels with Guesty

Contras:

Limited financial information on cancelled reservations.

Absolutely Awful! Will cost you thousands in lost revenue

Comentarios: Terrible support. Slow customer service. Glitchy system and an unusable maze. AVOID AT ALL COSTS!

Puntos a favor:

The promises were strong but absolutely failed to meet any expectations

Contras:

It's a terrible, short-sighted solution that DOES NOT have the direct relationship with major channels (VRBO, AirBNB, Booking.com) or price automation (Wheelhouse) it promises. Prices don't sync, dates are randomly blocked and income reporting is flat-out wrong. I have to check my calendar and reconcile pricing several times a week just to ensure I'm not missing out on stays because of their awful system can't keep up with BASIC functionality. Literally an everyday nightmare, and good luck getting customer service to show any kind of urgency. Expensive, won't refund costs, and lies about its abilities. Really, really hate that I'm stuck with this service and you should absolutely avoid

Stayovr review

Puntos a favor:

Accesibility and ease,options and intergration

Contras:

moving of guests from one property to another property could have been moew better, payments collection,

Excellent Communication, Powerful Software, and Time-Saving Automation

Puntos a favor:

I had an outstanding experience with Guesty. Their communication and support were top-notch, ensuring our needs were met promptly. The software provided all the necessary tools for scaling our business effectively. The automation features saved us valuable time. Highly recommended!

Contras:

For us, simply the trust accounting that meets Australian regulations.

Use Guesty if you are ready to take your property rental business to the next level.

Puntos a favor:

Using Guesty since April 2023. I am extremely satisfied with the service provided as of now. If you are ready to take your rental business to the next level, go ahead and migrate to Guesty.

Contras:

As of now there is nothing I would change from Guesty. However, would be happier if it was less pricy.

Guesty is great!

Puntos a favor:

Guesty has been a really amazing software and tool for us to manage our homes and short-let bookings. I have been using the product daily for a year - there is still a lot to learn, in terms of optimizing the tools available through the software. Guetsy certainly works for us in the way we are using the product and we will continue to evolve with the product.

Contras:

I would like to see the overview page more visual, in the way of demonstrating what today looks like across our portfolio of homes. Check-ins and outs, whos in stay, whos coming soon etc.

Guesty has been an amazing PMS for Misfit Homes in Nashville

Comentarios: At Misfit Homes in Nashville, we have had an overall positive experience with using Guesty as our property management system. Its robust features, including its centralized platform, automation capabilities, channel management, 24/7 guest communication, unified inbox, and data analytics, have helped us to maximize occupancy and overall revenue for our short-term rental clients. The system is easy to use once you get the hang of it, and the support team is always available to assist with any questions or issues. We highly recommend Guesty to any short-term rental management company looking to streamline their operations and grow their business.

Puntos a favor:

Misfit Homes in Nashville has used Guesty for quite some time now. Guesty has been an excellent PMS for our short term rental business. Its centralized platform, automation capabilities, channel management, Guest communication team, unified inbox, and data analytics have made it easy for us at Misfit Homes to manage multiple properties and increase revenue. Additionally, the support team at Guesty, especially [sensitive content hidden] , has been extremely helpful with any questions or concerns we have had while working with their property management system. Their knowledgeable and responsive support team has been an asset in navigating any issues that arise. We appreciate their dedication to excellent customer service and their willingness to go above and beyond to help us succeed in our short-term rental business. Highly recommended!

Contras:

One of the cons of using Guesty as a short-term rental management system is that it can get pricey compared to other PMS options. However, if you are operating in a high demand short-term rental market, the expense is well worth the expense.