--- description: ¿Qué piensan los usuarios de Firsthand? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Firsthand gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Firsthand - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de antiguos alumnos](/directory/10039/alumni-management/software) > [Firsthand](/software/159785/firsthand) # Firsthand Canonical: https://www.capterra.co.cr/software/159785/firsthand Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/159785/firsthand?page=2) > La plataforma de antiguos alumnos y mentoría conecta a los estudiantes y antiguos alumnos uno a uno. > > Veredicto: 41 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Firsthand? Instituciones de educación superior que buscan una plataforma todo en uno para interactuar con sus comunidades virtuales. Aumenta las inscripciones, el compromiso de los antiguos alumnos y los servicios profesionales. Además, puedes celebrar una cantidad ilimitada de eventos y ferias virtuales. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 41 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Firsthand - **Constitución**: 2010 ## Contexto comercial - **Precio inicial**: USD 7 600,00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Canadá, Estados Unidos, Francia, Irlanda, Italia, México, Países Bajos, Reino Unido, Sudáfrica ## Funciones - Biblioteca de contenidos - Chat en tiempo real - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Cuentas de miembros - Desarrollo de carrera profesional - Generación de clientes potenciales - Gestión de la recaudación de fondos - Gestión de listas - Gestión de membresías - Gestión de participantes - Inscripción en línea - Job Board - Perfiles de participantes - Portal de miembros - Programación de citas - Seguimiento del avance - Software de streaming ## Integraciones (en total: 7) - Blackbaud Enrollment Management System - Ellucian - Google Calendar - LinkedIn for Business - Microsoft Outlook - NetSuite - Simplicity ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de gestión de antiguos alumnos](https://www.capterra.co.cr/directory/10039/alumni-management/software) ## Categorías relacionadas - [Software de gestión de antiguos alumnos](https://www.capterra.co.cr/directory/10039/alumni-management/software) - [Software educativo de sistema tutorial](https://www.capterra.co.cr/directory/30803/mentoring/software) - [Software de eventos virtuales](https://www.capterra.co.cr/directory/32017/virtual-event/software) ## Alternativas 1. [vFairs](https://www.capterra.co.cr/software/149104/vfairs) — 4.8/5 (623 reviews) 2. [Whova](https://www.capterra.co.cr/software/149712/whova) — 4.8/5 (2423 reviews) 3. [Zoom Events and Webinars](https://www.capterra.co.cr/software/157062/zoom-video-webinar) — 4.6/5 (6050 reviews) 4. [Cvent Event Management](https://www.capterra.co.cr/software/26318/cvent-event-management) — 4.5/5 (990 reviews) 5. [Adobe Connect](https://www.capterra.co.cr/software/203963/adobe-connect) — 4.3/5 (701 reviews) ## Opiniones ### "Great career services tool for students and alumni" — 5.0/5 > **Joep** | *6 de enero de 2020* | Administración educativa | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Easy to use, it's not complicated to use. It's also great that it has the feeling of an RSM Erasmus University tool > > **Puntos en contra**: It's kind of hard to motivate students to use the tool. When they use it they are very satisfied\! Users need to go through 'all' settings to ensure the best use, some of them like 'time zone' are beneficial but easy to forget > > Super tool, good feedback from users, who are extremely satisfied about using the tool. ----- ### "A Platform That Has Extended the Value of our Organization" — 5.0/5 > **Ben** | *13 de agosto de 2020* | Educación superior | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: With Firsthand, our organization was able to launch what we call the Delta Chi Mentorship Network. This created an opportunity for us to connect our members throughout North America with one another to offer coaching or mentoring and to seek professional guidance and advise. It has been invaluable in expanding the experience associated with membership in our organization. Thus far, the user-friendly interface has been one of the biggest selling points. > > **Puntos en contra**: As we continue to seek ways in which we can contour the platform to our needs, we've seen limitations in the way we, without the assistance of tech support, are able to customize the platform. For some of the pages, we've had asks about enhanced visual customization, from using images as title banners, etc. Currently, we cannot do that. > > Overall, as mentioned previously, the platform has been invaluable. We're very happy with what it is doing for us and our organization and the potential it creates for connecting members with like-minded professional aspirations or skill sets. ----- ### "A platform with great potential" — 3.0/5 > **Will** | *13 de agosto de 2020* | Educación superior | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: -Very easy account registration process. -Intuitive user interface - mimicking a 'tinder' approach to mentoring. - Takes out a lot of the fear of being rejected when it comes to networking. Makes it very easy and 'risk free'. - Flexibility for students to select what sort of outcome or conversation they want with their mentor. - Convenient scheduling tool to allow students to find a time to speak with a mentor without having to play - diary 'ping pong' between them and advisor. - Dial-in option easy to speak with advisor and retains students privacy of personal number. - Access to global network of advisors. > > **Puntos en contra**: - Very U.S centric, so less relevant for those seeking mentorship within a U.K context. - Could benefit from a wider range of mentors across different roles / industries / sectors. - Webinar content appears to be more targeted at more experienced hires - could benefit from more content focused on early careers. ----- ### "An excellent way to engage your community" — 5.0/5 > **Juan** | *9 de diciembre de 2019* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Firsthand is easily one of our best sources to source people that are very committed to our brand and values. It also provides a better student experience to RSMers that can find fascinating people and get to know about their journey after university and how to get there. > > **Puntos en contra**: The internal e-mail tool is fantastic to engage people however, it is VERY limited in the customization and branding that you can use. This tool only has very basic text options to engage your community which is a shame because the response rate is great. > > It has been great, for us it's a really cost-effective way to engage with our most engaged alumni, to promote engagement with the school since the time our cohorts are studying and make sure that employability and visibility of our graduates also keeps very high. ----- ### "Firsthand Platform" — 4.0/5 > **Nichole** | *13 de agosto de 2020* | Administración educativa | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The combination of features is helpful for different purposes other than mentoring, but it especially drives those one-on-one mentoring connections. > > **Puntos en contra**: The current registration process is a little long and tiresome. Additionally, it needs to be more customizable, which I know the developers are working on, but the original product we started using over a year ago was very rigid. > > Firsthand has helped us streamline our mentoring program, but it could still use some improvements. The customer support should be a little better and faster. Also, I feel like the users should have an option as to whether to contact the admin or the user support directly through the platform. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/159785/firsthand?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/159785/firsthand) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados