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¿Qué es MailClark?

MailClark centraliza todas tus comunicaciones externas (correo electrónico, Twitter, Facebook) en Slack o MS Teams por lo que ya no necesitas cambiar entre diferentes herramientas. Con MailClark, gestiona tu servicio atención al cliente, trabaja en Slack con clientes o colegas que solo usan el correo electrónico, colabora en alertas y notificaciones y ¡más! Comenzar es fácil: Solo necesitas invitar a MailClark a tu canal preferido para configurar una bandeja de entrada en Slack o Microsoft Teams.

¿Quién usa MailClark?

Organizaciones que desean unificar todas sus comunicaciones en un solo lugar (Slack o Microsoft Teams).

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Opinones de MailClark

Evaluación media

En general
4,9
Facilidad de uso
4,6
Atención al cliente
4,9
Funcionalidades
4,4
Relación calidad-precio
4,8

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Encontrar opiniones por puntuación

5
89%
4
11%
Andy
Andy
Executive Producer/Audio-Visual Alchemist en EE. UU.
Usuario de Linkedin verificado
Producción audiovisual
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Mailclark gets my clients who won't adopt slack, onto Slack. And that keeps me out of my inbox.

5,0 hace 6 años

Puntos a favor:

I can respond to email within Slack. That's powerful. I used to miss e-mails from important clients occasionally - but Mailclark's got a better eye on my inbox than I do - and since Slack is my home base, I don't have to task-switch to read (I don't respond from Slack, but I could.)

Contras:

I would say that I don't like the pricing - but they recently updated it - the only reason I don't upgrade to a paid version is that I don't have enough communication to justify it - but the price is reasonable for a service that is awesome.

Respuesta de MailClark

hace 6 años

Hi Andy, Thank you for your review! If you need help to start answering from Slack, let us know, we'd be happy to share some tips :)

Paul
Paul
CEO en Francia
Internet, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

5,0 hace 6 años

Comentarios: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Puntos a favor:

Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Contras:

I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Respuesta de MailClark

hace 6 años

Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for? Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

Phil
CEO en Australia
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great slack app

5,0 hace 6 años

Comentarios: Emails in one place

Puntos a favor:

Mailclark is easy to use, setup is as simple as creating email addresses and then chasing your apps to send to these email addresses instead.

Respuesta de MailClark

hace 6 años

Hi Phil, Thank you for your review! If you ever have questions about MailClark, we'd be happy to help!

Franz-Robert
Lead ux, senior dev en Países Bajos
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

It just works, and it keeps getting better

5,0 hace 6 años

Comentarios: All communications in one channel : slack!

Puntos a favor:

I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Contras:

Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Respuesta de MailClark

hace 6 años

Hey Franz, thank you from the whole team! About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier. Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered. Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

Jason
Director of Business Development en Albania
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great addition to our Slack team

5,0 hace 6 años

Comentarios: Streamlining email communication from remote chapters into one platform. I can access all email accounts from one location.

Puntos a favor:

It's been great using this software and seeing them listen to feedback and continue to add new features along the way. Their customer support team is able to help anytime I have a question. I look forward to continuing to use the software and helping them grow as well.

Contras:

Currently the only thing I'm waiting on is custom email signatures per inbox which I've suggested and talked to them about.

Respuesta de MailClark

hace 6 años

Hi Jason, we¿ve taken good note of your feedback indeed. We¿ll keep you updated, thank you for your review!

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