--- description: ¿Qué piensan los usuarios de Annex Cloud Loyalty Experience Platform? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Annex Cloud Loyalty Experience Platform gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Annex Cloud Loyalty Experience Platform - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de fidelización de clientes](/directory/10031/customer-loyalty/software) > [Annex Cloud Loyalty Experience Platform](/software/164609/customer-loyalty-cloud) # Annex Cloud Loyalty Experience Platform Canonical: https://www.capterra.co.cr/software/164609/customer-loyalty-cloud Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/164609/customer-loyalty-cloud?page=2) > Obtén más de los clientes con una plataforma completa de fidelización del cliente, marketing de recomendación y contenido generado por el usuario. > > Veredicto: 39 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Annex Cloud Loyalty Experience Platform? Mercado de comercio electrónico, tiendas minoristas de comercio electrónico, comercios minoristas de comercio electrónico, comercios minoristas tradicionales y fabricantes en muchos mercados verticales. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 39 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Annex Cloud - **Ubicación**: Los Angeles, EE. UU. - **Constitución**: 2010 ## Contexto comercial - **Precio inicial**: USD 15 000,00 - **Público objetivo**: 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Canadá, Emiratos Árabes Unidos, España, Estados Unidos, Francia, Irlanda, Nueva Zelanda, Países Bajos, Reino Unido ## Funciones - CRM - Creación de informes/análisis - Gestión de abogados - Gestión de campañas - Gestión de comentarios - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de la experiencia del cliente - Gestión de membresías - Gestión de promociones - Gestión de recompensas - Ludificación - Panel de actividades - Programa de fidelización - Seguimiento de la participación - Seguimiento de recomendaciones - Tarjetas de fidelidad ## Integraciones (en total: 44) - Adyen - Bazaarvoice - BigCommerce - Bloomreach - Bluecore - Braze - Constant Contact - Cordial - EMMA - Emarsys - Gorgias - HubSpot Marketing Hub - IT Retail - Infobip - Instagram … y 29 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Software de fidelización de clientes](https://www.capterra.co.cr/directory/10031/customer-loyalty/software) ## Categorías relacionadas - [Software de fidelización de clientes](https://www.capterra.co.cr/directory/10031/customer-loyalty/software) - [Software de compromiso del cliente](https://www.capterra.co.cr/directory/30906/customer-engagement/software) - [Software de promoción de clientes](https://www.capterra.co.cr/directory/31435/customer-advocacy/software) ## Alternativas 1. [Viber](https://www.capterra.co.cr/software/180348/viber) — 4.4/5 (4058 reviews) 2. [Text Request](https://www.capterra.co.cr/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [Slack](https://www.capterra.co.cr/software/135003/slack) — 4.7/5 (24046 reviews) 4. [Kangaroo](https://www.capterra.co.cr/software/149363/kangaroo-rewards) — 4.9/5 (249 reviews) 5. [Ambassify](https://www.capterra.co.cr/software/162677/ambassify) — 4.6/5 (25 reviews) ## Opiniones ### "A great partner and Loyalty expert" — 4.0/5 > **Kyle** | *11 de septiembre de 2020* | Bienes de consumo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Annex Cloud has been extremely flexible and responsive to our Loyalty Software needs. As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with. They have vastly exceeded expectations as we've shifted to meet changing needs during the Covid-19 pandemic and the success of our programs have reflected their hard work and professionalism. We went through an extensive vendor selection process and went with Annex because of their robust feature offering and strong underlying technology stack. We have not been disappointed. As a younger company there are some minor areas, mostly around country specific rules, that they are still working to close the gaps on but they have been very open to roadmap input and communicate well on when specific features will be available. I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner. > > **Puntos en contra**: We have identified several gaps that are necessary for our business that respond to specific regulations in the global markets. Our reps \[SENSITIVE CONTENT HIDDEN\] have been very responsive and reasonable in balancing those requests with our other requirements and working with us to create delivery plans that work for both sides. > > I have definitely had a positive experience with Annex Cloud overall. I led the discovery and vendor selection phases of the development process as well as the implementation and Annex was straightforward and accurate at each phase of the process. ----- ### "Best decision" — 5.0/5 > **Amy** | *23 de mayo de 2019* | Ropa y moda | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The right size for my business at the right price. > > **Puntos en contra**: Some of the manual feeds to our website for display purposes. > > Very happy with the account management team and their attention to my business. ----- ### "The account managment is good but actual product needs work" — 3.0/5 > **Usuario verificado** | *5 de abril de 2018* | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: Its easy to use and can help us get the most value from our high value customers. There is a lot of features you can utlisise like social logins, sharing, refer and friend and collecting points from your customers. > > **Puntos en contra**: The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing. > > Can target most loyal customers effectivley and reward them with points for their purchases ----- ### "We're Fans of Ratings & Reviews + Visual Commerce\!" — 4.0/5 > **Gio** | *14 de febrero de 2019* | Bienes de consumo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Annex Cloud offered us a much more robust way of educating users about our products though Ratings \& Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion. The consumer-friendly interface and seamless integration with our website template feels and looks cohesive and has helped generate more product reviews than ever before. Not only are we benefitting from user submitted photos in our product reviews, but also now through Visual Commerce, we've been able to integrate with Instagram for sourcing customer photos and displaying them on our website. We were previously challenged by having so much great UGC out there with no way of showcasing it on our site, which we've found to also be great for social proof and improving conversion. Additionally, it has helped us foster community with our most devoted fans and give them a chance to be featured on our website and other marketing channels. > > **Puntos en contra**: In the beginning of our relationship there were integration related challenges that needed to be worked through, specifically for Visual Commerce to function properly. We had unique requirements for tagging UGC with items from our product catalog so that they would both appear in our gallery and on any relevant product display pages. It took some time to get it where we needed to be, but the Annex Cloud team remained committed and vigilant with their support. In the end they helped us get where we needed to be. ----- ### "Cheers to Annex Cloud for helping us acheive our implementation timelines" — 5.0/5 > **Adrian** | *18 de diciembre de 2019* | Biotecnología | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The Annex Cloud implementation team supporting us was available and adjusted to our needs as best as they could. Their solution is "out-of-the-box", however they made accommodations along the way to support our connections and data requirements, especially around our SSO security requirements. > > **Puntos en contra**: Annex Cloud dashboard is iFrame based, which is a pro and con. We had to provide our scheme to their development team to display on our site, therefore we loose immediate control change needs, however the Annex Cloud team is responsive and provides "in-the-box" changes quickly. In addition, Annex Cloud's iFrame was a positive for our situation by reducing internal development lead time. > > Our goal using Annex Cloud was to drive customers to our e-commerce channel. It's still too early to determine the lift, however we had more e-commerce sign-ups during this timeframe then this same timeframe last year. I'll report back soon to share the ongoing lift. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/164609/customer-loyalty-cloud?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/164609/customer-loyalty-cloud) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados