--- description: ¿Qué piensan los usuarios de NinjaOne? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de NinjaOne gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NinjaOne - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Programas para asistencia remota](/directory/30928/remote-support/software) > [NinjaOne](/software/165889/ninjaone) # NinjaOne Canonical: https://www.capterra.co.cr/software/165889/ninjaone Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/165889/ninjaone?page=2) > NinjaOne automatiza la TI para +20.000 equipos informáticos, aumentando la productividad, mitigando riesgos y simplificando la gestión. > > Veredicto: 298 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa NinjaOne? NinjaOne es utilizado por profesionales de TI que necesitan responder inmediatamente a los problemas de los usuarios y proteger sus entornos informáticos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 298 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: NinjaOne - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2013 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, danés, español, francés, inglés, italiano, neerlandés, noruego, polaco, portugués, ruso, sueco - **Países disponibles**: Alemania, Australia, Austria, Brasil, Bélgica, Canadá, Dinamarca, España, Estados Unidos, Finlandia, Francia, Grecia, Irlanda, Italia, Japón, Luxemburgo, México, Noruega, Países Bajos, Polonia y 5 más ## Funciones - Acceso remoto y monitoreo - Alertas y notificaciones - Almacenamiento seguro de datos - Antivirus - Análisis de vulnerabilidades - Archivo y conservación - Asistencia al cliente - Chat en tiempo real - Chat y mensajería - Cifrado - Compresión - Control/Acceso remoto - Copia de seguridad automática - Copia de seguridad en la nube - Copia de seguridad incremental - Creación de informes para TI - Escaneados automáticos - Evaluación de riesgos - Evaluación de vulnerabilidades - Gestión de aplicaciones - Gestión de aplicaciones - Gestión de documentación - Gestión de implementación - Gestión de incidentes - Gestión de la base de conocimiento - Gestión de parches - Gestión de puntos de terminación - Gestión de seguridad - Gestión de software - Gestión de toda la red - Implementación automática de parches - Importación y exportación de datos - Modelos - Para MSPs (Proveedores de servicios gestionados) - Portal de autoservicio - Programación de copias de seguridad - Pruebas de disponibilidad - Real-Time Data - Real-Time Monitoring - Reconocimiento automático de usuario/dispositivo - Recuperación de desastres - Seguimiento de actividades - Seguimiento de activos - Seguimiento de estado - Seguridad de aplicaciones - Seguridad de datos - Supervisión - Supervisión de actividades - Uso compartido de la pantalla - VPN … y 85 características más ## Integraciones (en total: 158) - 1Password SaaS Manager - 3CX - Acronis Cyber Protect - Acronis Cyber Protect Cloud - Adlumin - Adobe Acrobat - Ameyo FusionCX - Android 11 - Apple - Apple Business Essentials - Archon - Armor XDR - Atakama - Autotask PSA - Axonius … y 143 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 ## Categoría - [Programas para asistencia remota](https://www.capterra.co.cr/directory/30928/remote-support/software) ## Categorías relacionadas - [Programas para asistencia remota](https://www.capterra.co.cr/directory/30928/remote-support/software) - [Software para gestión informática](https://www.capterra.co.cr/directory/10001/it-management/software) - [Software de gestión de parches informáticos](https://www.capterra.co.cr/directory/10017/patch-management/software) - [Software de gestión de activos informáticos](https://www.capterra.co.cr/directory/30077/it-asset-management/software) - [Software de gestión de dispositivos móviles](https://www.capterra.co.cr/directory/30584/mobile-device-management/software) ## Alternativas 1. 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[PDQ Deploy & Inventory](https://www.capterra.co.cr/software/174535/pdq-deploy) — 4.8/5 (341 reviews) ## Opiniones ### "Ninja One en LLYC" — 5.0/5 > **Jaime** | *9 de septiembre de 2025* | Medios de difusión | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: la facilidad de gestión de el parque informático de mi compañía , la gestión de inventario, y la gestión de parches. > > **Puntos en contra**: De momento la falta de recursos para dispositivos Apple a la hora de poder gestionar los dispositivos. > > Gestión perfecta de los dispositivos Windows, gestión de parches, control remoto, control de inventario y gestión de licencias ----- ### "Reliable RMM That Actually Delivers" — 5.0/5 > **Blake** | *7 de mayo de 2026* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. > > **Puntos en contra**: While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. > > The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. ----- ### "Everything you need, nothing you dont, that all works reliably and affordably" — 5.0/5 > **Usuario verificado** | *6 de mayo de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups. Its interface strikes a great balance, powerful and detailed for experienced IT professionals, while still being approachable for newer team members. The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients. Overall it’s a well rounded solution that fits a wide range of IT environments. > > **Puntos en contra**: I would like to see more integrations. EDR would be great. Otherwise no complaints and we have had great experiences with Ninja. Any issues we have found or ran into, were all user error or interface confusion. All of which were addressed and many things changed for us by Ninja. The Cons are minor. We are glad that integrations are slow to expand because we know that they are making sure new integrations work flawlessly. Thats a good thing. > > MSPs have a litany of responsibilities in today's online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope can is greatly dynamic from not just client to client but within each clients environment. NinjaOne makes many tasks, especially remote management, patching, and backup a snap\! The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients. A great tool. Seeing the team over at Ninja be in a constant state of development is also a great sign. With regular feature improvements, additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as BitDefender Gravity Zone, and some other 3rd party direct integrations are a literal toggle to setup and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. \#\#\# Proposed Corrections 1. \*\*“Our scope can is greatly dynamic”\*\* → “Our scope is greatly dynamic” 2. \*\*“within each clients environment”\*\* → “within each client’s environment” 3. \*\*“Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it” 4. \*\*“BitDefender Gravity Zone”\*\* → “Bitdefender GravityZone” 5. \*\*“3rd party”\*\* → “third-party” 6. \*\*“Its simply a great product”\*\* → “It’s simply a great product” 7. \*\*“doesnt”\*\* → “doesn’t” 8. Added a few commas and periods for readability only. --- MSPs have a litany of responsibilities in today’s online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope is greatly dynamic, not just client to client, but within each client’s environment. NinjaOne makes many tasks, especially remote management, patching, and backup, a snap\! The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate markup and propose greater value to clients. A great tool. Seeing the team over at Ninja in a constant state of development is also a great sign. With regular feature improvements and additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor. It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to help get it all back up and running. ----- ### "NinjaOne - Customer service Nightmare and total money grab" — 1.0/5 > **Robert** | *5 de marzo de 2025* | Hospital y atención sanitaria | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: Screen share/connect software runs smooth and efficient > > **Puntos en contra**: Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time > > We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. ----- ### "NinjaOne is the RMM for You\!" — 5.0/5 > **Rich** | *4 de mayo de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: NinjaOne is the Best Value for your Dollar RMM Service out there. The Dashboard is easy to Navigate. Using Ninja saves me hours of time a week. We use it for everything from Fixing issues behind the scenes to Remote Access of Devices. > > **Puntos en contra**: The honest truth, my one issue is the mobile App functionality, but how much do you expect to be able to do from your Phone. > > I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a game-changer for our small IT team. The platform is incredibly intuitive and easy to navigate compared to our previous RMM. Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours. Alerts are accurate with very few false positives, and their support team has been excellent. Every ticket we’ve opened was resolved quickly. Overall, NinjaOne has significantly improved our efficiency and given us much better visibility and control over our clients’ environments. Highly recommend it. ----- Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/165889/ninjaone?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/165889/ninjaone) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados