--- description: ¿Qué piensan los usuarios de OnPay? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de OnPay gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OnPay - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de cumplimiento](/directory/30110/compliance/software) > [OnPay](/software/167109/onpay) # OnPay Canonical: https://www.capterra.co.cr/software/167109/onpay Página: 1 de 20\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/167109/onpay?page=2) > "Es un sistema simple, rápido y fácil de usar para dispositivos móviles que no requiere una curva de aprendizaje pronunciada". Las 5 mejores nóminas para pymes según Entrepreneur, 2017. > > Veredicto: 465 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa OnPay? Personas que piensan que las tareas de la nómina y los impuestos no deberían ser tan difíciles. OnPay simplifica la nómina, automatiza (y garantiza) las presentaciones y pagos de impuestos, se sincroniza con Xero y QuickBooks e, incluso, puede manejar los beneficios. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 465 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: OnPay - **Ubicación**: Atlanta, EE. UU. - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: USD 49,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: español, inglés - **Países disponibles**: Estados Unidos ## Funciones - Administración de seguros sanitarios - Archivo y conservación - Base de datos de empleados - Contratación de personal - Control de procesos de aprobación - Controles o permisos de acceso - Cumplimiento tributario - Gestión de auditorías - Gestión de documentos - Gestión de empleados - Gestión de flujos de trabajo - Gestión de la conformidad - Gestión de la deducción - Gestión de la formación - Gestión de nóminas - Gestión de prestaciones de empleados - Gestión de tareas - Gestión de ventajas - Impresión de cheques - Informes de nómina - Inscripción de prestaciones en línea - Manual del empleado - Panel de actividades - Panel de comunicaciones - Perfiles de empleados - Portal de autoservicio - Portal para empleados - Preparación W-2 - Recordatorios - Seguimiento de la conformidad - Seguimiento de vacaciones/ausencias - Seguimiento del tiempo - Tablero de prestaciones - Transferencia - Varios estados (EE.UU) ## Integraciones (en total: 8) - Deputy - Humanity Schedule - QuickBooks Online - QuickBooks Online Advanced - QuickBooks Time - Turbotax - When I Work - Xero ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de cumplimiento](https://www.capterra.co.cr/directory/30110/compliance/software) ## Categorías relacionadas - [Software de cumplimiento](https://www.capterra.co.cr/directory/30110/compliance/software) - [Software de onboarding](https://www.capterra.co.cr/directory/30819/onboarding/software) - [Software de Administración de prestaciones](https://www.capterra.co.cr/directory/10025/benefits-administration/software) - [Programas de nóminas](https://www.capterra.co.cr/directory/30202/payroll/software) - [Software de recursos humanos](https://www.capterra.co.cr/directory/5/human-resource/software) ## Alternativas 1. [Deel](https://www.capterra.co.cr/software/205015/deel) — 4.9/5 (4275 reviews) 2. [Rippling](https://www.capterra.co.cr/software/172127/rippling) — 4.9/5 (4777 reviews) 3. [RUN Powered by ADP](https://www.capterra.co.cr/software/185859/run) — 4.6/5 (1408 reviews) 4. [Paylocity](https://www.capterra.co.cr/software/86714/webpay) — 4.3/5 (1839 reviews) 5. [ADP Workforce Now](https://www.capterra.co.cr/software/155895/workforcenow) — 4.4/5 (7205 reviews) ## Opiniones ### "Payroll for our company is handled via OnPay" — 5.0/5 > **Sara** | *6 de marzo de 2023* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Thanks to OnPay, I can now run all of my commissions once a week, which is considerably more convenient for both my clients and my team. After a lot of research, I settled on OnPay, and I couldn't be happier with my decision. It was smooth sailing all the way through the transfer they facilitated for me in the middle of last year. > > **Puntos en contra**: I'd like new hires to use the app to fill out more information, such as their Emergency Contact information. Instead than needing to log in and check, it would be great to be alerted when a candidate has accepted a proposal. > > Payroll is processed, taxes are paid and filed, and year-end reports are generated all through OnPay. The reason I went with OnPay is that they provide a turnkey service at a reasonable price. The onboarding process was painless, and customer service has been superb. ----- ### "Happy transfer" — 5.0/5 > **Jackie** | *9 de mayo de 2025* | Salud, bienestar y deporte | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: How user friendly it is. If anyone is afraid to go to an online payroll system, I recommend this one. It’s extremely easy to navigate. > > **Puntos en contra**: The reports aren’t as user friendly as I would like. I have to print off several different reports to get all the info I need. > > Fantastic\! Moving from our old payroll system to this one was a huge upgrade. The transition was so simple and any time I call with a question, it is answered quickly and kindly. ----- ### "Product is "meh", Customer Support is subpar." — 2.0/5 > **Lowell** | *27 de enero de 2021* | Servicios para el consumidor | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.) > > **Puntos en contra**: The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response. At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing. > > On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay. The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail. The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available. For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in. ----- ### "Strong Customer Support and Smooth First Payroll Experience" — 5.0/5 > **Nancy** | *15 de enero de 2026* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The customer service has been excellent. Communication has been very prompt and clear, and the team was proactive in helping us get our first payroll processed successfully. This was my first time running payroll, and I really appreciated how approachable and supportive they were throughout the process. > > **Puntos en contra**: As a new user, I don’t have any significant complaints about OnPay at this time. The platform has met our needs so far, and the customer support has been very strong, which has helped offset the learning curve. > > OnPay has been proactive, responsive, and clear at every stage. As a first-time payroll user, their support and communication made the process much easier and gave us confidence that payroll was being handled correctly. ----- ### "Easy to use program" — 5.0/5 > **Jennifer** | *8 de abril de 2025* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is very user-friendly. I do not have a ton of experience with running payroll. However, I had to step in when our bookkeeper was unavailable and it was extremely easy. The interface is very intuitive. It is also easy to figure out how to set up direct deposit. I love that employees are able to create their own login and download their own paystubs, W-2, etc. They also send reminders about running payroll early if there is a holiday, which is very helpful. > > **Puntos en contra**: I honestly cannot think of anything I don't like. It's been a great experience. If anything, it would be nice to customize the layout of the W-2 to a different format. ----- Página: 1 de 20\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/167109/onpay?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/167109/onpay) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados