tawk.to

La mejor herramienta para darle importancia al Producto.

Puntos a favor:

Ha sido una aplicación muy amigable por lo que ha sido muy bien acogida por todos, muy completa en los procesos a los que se ha puesto a prueba.

Contras:

Manejamos procesos sencillos por lo que no ha sido complicado el funcionamiento de la plataforma.

A trustful side-kick for our business!

Comentarios: Tawk.to is a trustful side-kick for several of sites that we have developed. It solves the real-time user support and allows stock-piling deferred support tickets.

Puntos a favor:

What stands out to us the most is the real-time chat, which allows to engage with website visitors promptly and provide instant support, while the support ticketing system ensures that customer inquiries are organized and addressed systematically, contributing to a well-rounded customer service experience.

Contras:

Rarely the loading time affects the experience as the chat button appears 10-20 seconds after the main site loads. But this, again, happens rarely.

Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP.

Comentarios: Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.

Puntos a favor:

Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.

Contras:

Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

Stay away. There are many other options

Comentarios: Not prime-time ready. Design, product, customer service, nothing

Puntos a favor:

I like the parrot logo. Nothing other than that really

Contras:

Customer support and the product experience

Live Chat Platform of this Year

Comentarios: Responding to customer tickets rapidly is the main relish that I gain from tawk.to.

Puntos a favor:

tawk.to enables me to connect and respond to customer queries over the internet.

Contras:

Since I am always connected to the internet, I rarely face downtime.