---
description: ¿Qué piensan los usuarios de XTIUM UCaaS? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de XTIUM UCaaS gracias a Capterra Costa Rica.
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title: XTIUM UCaaS - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [XTIUM UCaaS](/software/169026/ip-phone-system)

# XTIUM UCaaS

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> Solución de comunicación unificada basada en la nube que ayuda a los equipos a conectarse en cualquier lugar, integrarse sin problemas y colaborar al instante.
> 
> Veredicto: 49 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa XTIUM UCaaS?

Múltiples ubicaciones.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.4/5** | 49 Opiniones |
| Facilidad de uso | 4.3/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.3/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.2/5 | Basado en las opiniones generales |
| Funciones | 4.3/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Evolve IP
- **Constitución**: 2011

## Contexto comercial

- **Precio inicial**: USD 7,48
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Canadá, Estados Unidos

## Funciones

- Conferencias
- Creación de informes/análisis
- Desvío de llamadas
- Enrutamiento de llamadas
- Gestión de centros de atención telefónica
- Gestión de contactos
- Grabación
- Grabación de llamadas
- Grabación de texto de llamada
- IVR
- Identificador de llamadas
- Marcador automático
- Marcador predictivo
- Mensaje de voz
- Supervisión de llamadas
- VoIP

## Integraciones (en total: 8)

- Act\!
- Google Contacts
- Microsoft 365
- NetSuite
- Sage CRM
- Salesforce Sales Cloud
- SugarCRM
- Zendesk Suite

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7

## Categoría

- [Soluciones de telefonía](https://www.capterra.co.cr/directory/30084/telephony/software)

## Categorías relacionadas

- [Soluciones de telefonía](https://www.capterra.co.cr/directory/30084/telephony/software)
- [Software para VoIP](https://www.capterra.co.cr/directory/30940/voip/software)
- [Soluciones para comunicaciones unificadas](https://www.capterra.co.cr/directory/31035/unified-communications/software)
- [Software PBX en la nube](https://www.capterra.co.cr/directory/31102/cloud-pbx/software)
- [Software de softphone](https://www.capterra.co.cr/directory/31029/softphone/software)

## Alternativas

1. [Phone.com](https://www.capterra.co.cr/software/147610/phone-com) — 3.6/5 (72 reviews)
2. [Intulse](https://www.capterra.co.cr/software/161865/intulse) — 4.4/5 (132 reviews)
3. [3CX](https://www.capterra.co.cr/software/158704/3cx) — 4.4/5 (467 reviews)
4. [RingEX](https://www.capterra.co.cr/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews)
5. [GoTo Connect](https://www.capterra.co.cr/software/163604/GoTo-Connect) — 4.5/5 (671 reviews)

## Opiniones

### "phone system is easy to use" — 5.0/5

> **Nick** | *22 de noviembre de 2017* | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
> 
> **Puntos en contra**: cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
> 
> the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

-----

### "BP Business Solutions ECS" — 4.0/5

> **Dale** | *10 de septiembre de 2019* | Construcción | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
> 
> **Puntos en contra**: Occasional dropped calls can be troublesome.
> 
> We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

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### "Initial VOIP Setup" — 3.0/5

> **Christopher** | *6 de octubre de 2023* | Contabilidad | Valoración de la recomendación: 3.0/10
> 
> **Puntos a favor**: The idea of the system.  The redundancy with Broadsoft.  Integration with Teams.
> 
> **Puntos en contra**: The implementation process was very rough and the hardware suggested was terrible.  Support was brutal.
> 
> So far it has not been good.  We are going to give it a few months with the restructuring and the assignment of a dedicated CRM.  We have already seen improvement in support calls, but still need to see it sustained.  We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.

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### "Aldrich Advisors - Evolve review" — 4.0/5

> **Rick** | *3 de julio de 2024* | Contabilidad | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Reliable tech support, and great communication with our rep, \[sensitive content hidden\]
> 
> **Puntos en contra**: The Osmosis portal is a bit antiquated and the reporting isn't user friendly.
> 
> Overall experience is very good, tech support is usually very quick with requests.

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### "VOIP Decision for Senior Living" — 5.0/5

> **Janet** | *16 de agosto de 2023* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Removal of dependency on local carriers and PBXs.   After implementation, better uptime and less support time required.
> 
> **Puntos en contra**: Takes time to port numbers in -but that is true of going between any phone systems
> 
> Easier deployment, easier to support, more cost effective, easier dialing between our corporate office and community locations

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## Enlaces

- [Ver en Capterra](https://www.capterra.co.cr/software/169026/ip-phone-system)

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