--- description: ¿Qué piensan los usuarios de Swell? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Swell gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Swell - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de experiencia del cliente](/directory/30671/customer-experience/software) > [Swell](/software/172802/swell) # Swell Canonical: https://www.capterra.co.cr/software/172802/swell Página: 1 de 16\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/172802/swell?page=2) > Permite a las empresas recopilar comentarios de experiencia del cliente en tiempo real: NPS, CX y reseñas online en sitios que importan. > > Veredicto: 357 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Swell? Swell se enfoca en ayudar a las empresas que tienen ubicaciones físicas. Muchos clientes que usan Swell se encuentran en los sectores de atención médica, comercio minorista, servicios y hostelería. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 357 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Swell CX - **Ubicación**: Cottonwood Heights, EE. UU. - **Constitución**: 2016 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Nueva Zelanda ## Funciones - Análisis de sentimientos - Análisis de tendencias - Análisis visual - Automatización proceso/flujo de trabajo - Compartir en redes sociales - Comunicación multicanal - Creación de informes/análisis - Cupones móviles - Encuestas y comentarios - Envío masivo de mensajes de texto - Estructura de encuesta NPS - Gestión de campañas - Gestión de comentarios - Gestión de contactos - Gestión de encuestas y sondeos - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión de respuestas - Integración de redes sociales - Mensajería SMS - Mensajería bidireccional - Mensajería planificada - Modelos personalizables - Notificación de reseña de usuario - Panel de comunicaciones - Personalización de mensajes - Planificación de campañas - Programación de campañas - Recopilación de datos multicanal - Respuestas automáticas - Segmentación de clientes - Seguimiento de la participación - Solicitud de reseña de usuario - Supervisión de quejas - Supervisión de reseñas - Third-Party Integrations - Visualización de datos ## Integraciones (en total: 80) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark … y 65 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de experiencia del cliente](https://www.capterra.co.cr/directory/30671/customer-experience/software) ## Categorías relacionadas - [Software de gestión de experiencia del cliente](https://www.capterra.co.cr/directory/30671/customer-experience/software) - [Herramientas para gestionar la reputación](https://www.capterra.co.cr/directory/30750/reputation-management/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.co.cr/directory/30541/customer-satisfaction/software) - [Software para gestión de reseñas](https://www.capterra.co.cr/directory/31024/review-management/software) - [Software de comunicación con el paciente](https://www.capterra.co.cr/directory/31085/patient-engagement/software) ## Alternativas 1. [Trustpilot](https://www.capterra.co.cr/software/169618/trustpilot) — 4.5/5 (1204 reviews) 2. [Birdeye](https://www.capterra.co.cr/software/152997/birdeye) — 4.7/5 (704 reviews) 3. [Yotpo](https://www.capterra.co.cr/software/144389/yotpo) — 4.5/5 (376 reviews) 4. [GiveMe5.ai](https://www.capterra.co.cr/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Weave](https://www.capterra.co.cr/software/141842/weave) — 4.3/5 (669 reviews) ## Opiniones ### "Great alternative\!" — 4.0/5 > **Mason** | *12 de octubre de 2021* | Comercio minorista | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: We love all the thoughtful extras they have built into the application. We made the switch and we are glad we did\! > > **Puntos en contra**: It needs to run a little bit better. Swell hasn’t worked out all the kinks > > We love the product and feel like they really listen to their customers\! ----- ### "Swell with pride using Swell\! They're as good as their name\!" — 5.0/5 > **Shannon** | *9 de agosto de 2024* | Entretenimiento | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to use, attractive clean look on client's phones and makes them want to review. Really lovely staff and have always worked hard to improve their platform and take suggestions into kind along with taking care of requests. The pricing is hard to beat for the value. > > **Puntos en contra**: I don't think using the phrase "don't like" is fair as it would sound overly critical. I think the more difficult part is the lessening of meritocracy at least on Google and if you're not playing their Google Ads game, the mountains of reviews, and my company has them at 4.8 rating which is nearly impossible in my industry to maintain, doesn't weigh in as it used to but I don't fault Swell there and of course, they have other review social media arenas you can opt for which I've not really attempted but when starting with Swell, Google was still more merit oriented. We'll see how it goes now that I'm doing some more Google Ads and haven't given up yet\! I would like to see Swell work with Google as far as questionable reviews which sadly Google has ignored every appeal I've made respective of one in particular that uses profanity both in their handle and in the review. It would be cool if Swell had some inroad there. > > Well, after 10 years, I had the highest-rated and best-known company in my industry. But we were only sitting around with a few hundred reviews. I think in the first year with Swell, we accumulated 500 or 600 more. Like a dummy, a cheaper Canadian company came in with big promises and I took it seriously and switched to them. They stalled me for nearly a year with nothing to show for it and knew they were in the wrong. Not only did their CEO never return a call, that company hasn't been much heard of since. I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000 reviews today or nearly twice where my company currently sits. Not only did Swell show empathy to this error in judgment, they swung me back at a handsome discount which meant a lot\! ----- ### "Please fix your app" — 1.0/5 > **Nikki** | *19 de octubre de 2023* | Servicios para el consumidor | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Replying to a customer is easy. As long as no one sends you a message while you are typing. > > **Puntos en contra**: Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed. After typing your message you can not go back in to add emojis. Emojis have to be put in as you are typing, and you better hope you get the message in before someone else sends one. When you are searching for a customer name or number whatever you type stays in the search until you erase it. Even if you select the number. > > We call your program "Not so Swell". ----- ### "Game Changer" — 5.0/5 > **Savannah** | *29 de abril de 2022* | Construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We use Swell for two purposes, one being as our website chat and the other being as a way to request reviews from customers. The website chat feature has been a huge help because potential customers do not have to stay on the website for us to respond, all communication is to their phone, but through the Swell platform on our end. This has proved to be very efficient. As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's links make it to leave us a review. On our end, we also like that once we convert a lead in our CRM to a customer they are automatically entered into Swell's system. They are then automatically scheduled to be sent a review request at 6:00 p.m. that evening. Overall this has automated our system for reviews and made the experience easier for our customers. > > **Puntos en contra**: It would be nice for the website chats to link up to our CRM so we can see if they are already a lead and be able to add them to our CRM from Swell if they are not. This is not a dealbreaker by any means. The other thing is that the company we worked with before had a widget that we could put on our website so that our reviews automatically showed on our website. Something like this would be nice to have again, but still not a dealbreaker. > > Overall our number of reviews has increased and a step was taken off of our team's plate since the links are sent automatically. Swell has also relieved the stress that our team used to have about having to answer chats immediately or risk losing the lead. ----- ### "BirdEye was good; Swell is GREAT\!" — 5.0/5 > **Nicole** | *1 de febrero de 2021* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague\! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct\! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(\!\!) with Swell\! > > **Puntos en contra**: The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request. > > I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations\! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic\! ----- Página: 1 de 16\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/172802/swell?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/172802/swell) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados