--- description: ¿Qué piensan los usuarios de Cx MOMENTS? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Cx MOMENTS gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cx MOMENTS - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [Cx MOMENTS](/software/173487/cx-moments) # Cx MOMENTS Canonical: https://www.capterra.co.cr/software/173487/cx-moments > Cx MOMENTS detecta y dirige automáticamente los problemas de los clientes en solicitudes de asistencia. Conéctate a Zendesk, Freshdesk y Salesforce en 3 clics. > > Veredicto: 4 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Cx MOMENTS? Comercio minorista, software, Saas, vendedores de aplicaciones, logística, venta al por mayor, distribuidores, abastecedores de servicios de telecomunicación, ISP ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **5.0/5** | 4 Opiniones | | Facilidad de uso | 5.0/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CX MOMENTS - **Ubicación**: Blackrock, Irlanda - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: EUR 200,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 11-50 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Países disponibles**: Irlanda ## Funciones - Alerts/Escalation - Análisis predictivo - Automatización proceso/flujo de trabajo - Chatbot - Encuestas y comentarios - Reconocimiento de voz - Varios idiomas ## Opciones de asistencia - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software) - [Software de inteligencia artificial](https://www.capterra.co.cr/directory/30938/artificial-intelligence/software) ## Alternativas 1. 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[inconnect](https://www.capterra.co.cr/software/164772/omnichannel) — 3.9/5 (19 reviews) ## Opiniones ### "Great product allows us to quickly an efficiently what customers are saying about our products." — 5.0/5 > **Russell** | *10 de julio de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: CxMoments takes vast amounts of data and turns it into actionable information without the need to pull up each case individually. > > **Puntos en contra**: Lack of tutorials stings at first but once you get used to navigating the options it will become second nature. > > Quick ad efficient data analysis. ----- ### "Exactly what we have been looking for\!" — 5.0/5 > **Patrick** | *20 de septiembre de 2018* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to set up - the default data model was much more powerful than expected. Easy to build specific models and datasets Correlation of CSAT scores tied to very granular segments within our products Will also be used by our developers and our product teams to track effectiveness of feature releases etc. > > **Puntos en contra**: This section was difficult to populate. You have to contact them to create a user, but they are very responsive and helpful. It's a bit light on the knowledge base content, but again they are very responsive and helpful. > > We have been capturing tons of support ticket data for years but never had a succinct way to drill, visualize and extract until now. The default modelling is very powerful, I just pointed to our CRM and once the model processed the data we had great insight. Now that we have some more specific models built we can finally leverage this archive of data as well as track trends, monitor performance of new software and hardware releases. It even associates the CSAT scores of each agent to very granular subsets of data. It would be hard to imagine going back to the old, tedious and inaccurate ways we used to extract data in the past. Excellent work by the team at CX Moments\! ----- ### "Helps a lot with performance management" — 5.0/5 > **Kobus** | *9 de julio de 2018* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Centralized view of entire FreshDesk plus the ability to report on issues raised plus the graphics that be used in reporting > > **Puntos en contra**: Some features would be helpful like selecting a status to be able to report on tickets generated per status. Current open tickets as an eample ----- ### "Very easy to understand, and helpful to my business" — 5.0/5 > **Hilary** | *9 de julio de 2018* | Medios online | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Its easy to navigate through the system, and find the information you are looking for. It so far has been the best product for my team to get information about our users effectively. > > **Puntos en contra**: Takes a little time for the product to analyze your data - but well worth it. So far I wouldn't really change anything. > > Customer feedback ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/173487/cx-moments) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Datos estructurados