--- description: ¿Qué piensan los usuarios de UserTesting? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de UserTesting gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UserTesting - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de experiencia del usuario (UX)](/directory/31036/ux/software) > [UserTesting](/software/173755/usertesting) # UserTesting Canonical: https://www.capterra.co.cr/software/173755/usertesting Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/173755/usertesting?page=2) > UserTesting ayuda a las organizaciones a crear una gran experiencia al cliente impulsada por insights humanos. > > Veredicto: 131 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa UserTesting? Equipos de producto, profesionales de marketing y los ejecutivos de experiencia digital y del cliente todos los sectores, incluidos comercio minorista, servicios financieros, atención médica, B2B, tecnología de consumo y otros. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 131 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: UserTesting - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: USD 250,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Análisis de búsquedas de usuarios - Creación de informes/análisis - Creación de prototipos - Encuestas y comentarios - Gestión de comentarios - Gestión de flujos de trabajo - Herramientas de colaboración - Hoja de ruta del producto - Panel de comunicaciones - Recopilación de datos multicanal - Segmentación por público - Tests de usabilidad - Third-Party Integrations - Trayectoria del usuario ## Integraciones (en total: 5) - Google Calendar - Jira - Microsoft Outlook - Slack - Trello ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de experiencia del usuario (UX)](https://www.capterra.co.cr/directory/31036/ux/software) ## Categorías relacionadas - [Software de experiencia del usuario (UX)](https://www.capterra.co.cr/directory/31036/ux/software) - [Software de gestión de experiencia del cliente](https://www.capterra.co.cr/directory/30671/customer-experience/software) - [Herramientas para pruebas de usabilidad](https://www.capterra.co.cr/directory/32295/user-testing/software) - [Soluciones de gestión de productos](https://www.capterra.co.cr/directory/30865/product-management/software) ## Alternativas 1. [Lucky Orange](https://www.capterra.co.cr/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Dovetail](https://www.capterra.co.cr/software/174077/dovetail) — 4.6/5 (97 reviews) 3. [Userlytics](https://www.capterra.co.cr/software/181202/userlytics) — 4.7/5 (55 reviews) 4. [TryMyUI](https://www.capterra.co.cr/software/178072/trymyui) — 4.0/5 (23 reviews) 5. [XM for Strategy & Research](https://www.capterra.co.cr/software/72396/strategy-and-research) — 4.7/5 (425 reviews) ## Opiniones ### "UserTesting - A Detailed Review" — 5.0/5 > **Jeswanth** | *4 de mayo de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I would say that they have a huge ways of surveys and they help all the softwares well structured to the real market. Key points to remember : 1.They had large number of testers. 2.Create a market trend softwares. 3.Making business to enrich their growth and develoment. > > **Puntos en contra**: As a tester in Usertesting almost 4 years, I have got 30 tests till date and I am very feel guilty on that. The test may disqualify if the test is full. > > In a nutshell, I am really happy to use this software till today, Because it is a slow and steady process of making some good money on taking surveys and giving your opinions. The process of onboarding is also quit easy, they Just tell me to review the website with thoughts out loud and then the test will be automatically uploaded when it is finished. After a meanwhile, the test results will be on our mail, They said that You have passed the test, I am happy with that moment and Started taking tests on the go. It helps me lot to learn more about market trends, Companies, Research, etc. ----- ### "Very easy to use and better than competitor platforms used." — 5.0/5 > **Alex** | *15 de junio de 2022* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Being able to playback videos that include a view of the user's screen as well as a webcam view of their face makes watching the videos engaging. But the best thing is the ease at which you can set up tests and set quotas and screening criteria. > > **Puntos en contra**: The dashboard playing back the data is a bit clunky and the data requires a bit of tidying up once exported into excel (data is presented across multiple worksheets and requires combining). > > Very positive experience, easy to use and the tests are often completed within 24-48 hours. ----- ### "Best platform for website and app testing" — 3.0/5 > **Rajnish** | *17 de abril de 2022* | Ingeniería civil | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The best thing about usertesting is that it pays much better than other testing sites like utest or testlio. It pays 10$ for some simple tests which require just 10-15 minutes. There are some tests in which we need to attend live discussions and those tests pay 30-90$ which is excellent. Another thing I like about usertesting is that step by step instructions are given for every tests due to which it is easier for persons who are new to testing. Also, the payment gets processed within a week or 10 days. Apart from that, the User Interface of the desktop website and the app is pretty good. > > **Puntos en contra**: The thing I dislike about usertesting is that the notification system is not good. In order to get new tests, one must keep the browser or the app open, else we miss the test opportunities. I find this thing quite annoying. > > My overall experience with Usertesting is excellent. ----- ### "UserTesting Review" — 4.0/5 > **James** | *28 de enero de 2020* | Aerolíneas/aviación | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future. As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI. > > **Puntos en contra**: Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work. > > Love it and have recommended it to friends in the same field. ----- ### "Amazing tool" — 5.0/5 > **Samuel** | *10 de diciembre de 2020* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I guess the tool overall is very easy to use, you'll find your test have participants assigned in less than 20/30 min or around 2 hours for live conversation moderated tasks. The team at Usertesting is also amazing and always willing to help out. > > **Puntos en contra**: there are a few things that need improvement, but these are very small things and mostly on new functionalities that are being worked on. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/173755/usertesting?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/173755/usertesting) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados