--- description: ¿Qué piensan los usuarios de Okendo? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Okendo gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Okendo - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software para gestión de reseñas](/directory/31024/review-management/software) > [Okendo](/software/176189/okendo) # Okendo Canonical: https://www.capterra.co.cr/software/176189/okendo Página: 1 de 11\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/176189/okendo?page=2) > Hace posible que los comerciantes minoristas capturen y muestren valoraciones, opiniones, perfiles, fotos, videos, preguntas, respuestas y comentarios de los clientes. > > Veredicto: 239 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Okendo? Comercios minoristas de alto crecimiento en Shopify. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 239 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Okendo - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: USD 19,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas admitidos**: alemán, checo, chino tradicional, coreano, croata, danés, eslovaco, esloveno, español, finés, francés, griego, húngaro, indonesio, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, rumano, ruso, sueco, tailandés, turco, ucraniano, vietnamita - **Países disponibles**: Alemania, Australia, Canadá, Dinamarca, España, Estados Unidos, Finlandia, Francia, Irlanda, Nueva Zelanda, Reino Unido, Suecia ## Funciones - Análisis de sentimientos - Compartir en redes sociales - Creación de informes y estadísticas - Gestión de campañas - Gestión de los comentarios negativos - Gestión de recompensas - Gestión de respuestas - Importación y exportación de datos - Integración de redes sociales - Marketing multicanal - Métricas de rendimiento - Notificación de reseña de usuario - Panel de comunicaciones - Programa de fidelización - Seguimiento de recomendaciones - Solicitud de reseña de usuario - Supervisión de reseñas - Third-Party Integrations ## Integraciones (en total: 38) - AfterShip - Afterpay - Alloy - Athos Commerce - Bazaarvoice - CartHook - EcoCart - Friendbuy - Google Ads - Google Analytics 360 - Gorgias - Justuno - Klaviyo - Linnworks - LoyaltyLion … y 23 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para gestión de reseñas](https://www.capterra.co.cr/directory/31024/review-management/software) ## Categorías relacionadas - [Software para gestión de reseñas](https://www.capterra.co.cr/directory/31024/review-management/software) - [Software de fidelización de clientes](https://www.capterra.co.cr/directory/10031/customer-loyalty/software) - [Software para referidos](https://www.capterra.co.cr/directory/30681/referral/software) - [Software para encuestas](https://www.capterra.co.cr/directory/30092/survey/software) - [Software de promoción de clientes](https://www.capterra.co.cr/directory/31435/customer-advocacy/software) ## Alternativas 1. [Trustpilot](https://www.capterra.co.cr/software/169618/trustpilot) — 4.5/5 (1207 reviews) 2. [Birdeye](https://www.capterra.co.cr/software/152997/birdeye) — 4.7/5 (707 reviews) 3. [ReputationStacker](https://www.capterra.co.cr/software/160682/reputationstacker) — 4.9/5 (59 reviews) 4. [Yotpo](https://www.capterra.co.cr/software/144389/yotpo) — 4.5/5 (377 reviews) 5. [NiceJob](https://www.capterra.co.cr/software/142037/nicejob) — 4.9/5 (203 reviews) ## Opiniones ### "Taking it to the next level" — 5.0/5 > **Diana Karen** | *31 de marzo de 2026* | Ropa y moda | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Okendo has helped us not only elevate our customer experience online and as a whole but also our product quality. > > **Puntos en contra**: Trying to find a way to have control of removing reviews coming from shop app - currently no way to do it. > > Overall we are very happy with our experience. Our rep \[sensitive content hidden\] has made it so easy for us to implement new ways to show reviews on our website. ----- ### "Seamless Integration, Top-Tier Support, and Real Business Growth with Okendo" — 5.0/5 > **Thomas** | *25 de agosto de 2026* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The user interface is very easy to use and straight forward. Okendo also has a lot of features we were looking for, all built into a single platform. More importantly, our CSM has assisted us with creating a great customer experience as well as growing our business. > > **Puntos en contra**: Costs can add up quickly depending on what you are looking for, however, we have had a positive experience with the enhancements we paid for. > > Overall, Okendo has been a pleasure to work with. Our CSM is great, the features available are exactly what we are looking for, and we hope the product only gets better. ----- ### "Feedback" — 3.0/5 > **Asha** | *29 de diciembre de 2022* | Comercio minorista | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Ease of use - simple to navigate and integrates with other systems well > > **Puntos en contra**: price increase for what we actually use it for. ----- ### "Excellent customer support" — 5.0/5 > **Manda** | *27 de agosto de 2026* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Their support team is incredibly helpful\! \[sensitive content hidden\] has been an awesome partner to help us get the most out of the platform and features. > > **Puntos en contra**: No complaints. Everything has been easy to use so far and we're enjoying all of the features to support segmentation. ----- ### "Strong Loyalty & Referral Platform with Excellent Account Support" — 5.0/5 > **Saurabh** | *14 de agosto de 2026* | Salud, bienestar y deporte | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The biggest strengths for us are the overall value, flexibility, and support from the Okendo team. We currently use Okendo across 12 Shopify stores for our loyalty/rewards and referral programs, and the commercial value we receive for the setup has been excellent. The platform gives us a good foundation for managing customer loyalty and referrals, while the Okendo team has been very helpful in understanding our requirements and suggesting ways to improve participation and revenue from the programs. Our account manager, \[sensitive content hidden\], has been particularly helpful and responsive. We regularly connect with the team, and they proactively share recommendations around promoting the loyalty program, increasing engagement, and maximizing the revenue potential from the program. Another positive point is their willingness to help when we encounter platform limitations. There have been cases where the exact functionality we needed wasn't available out of the box, but the team worked with us to identify practical workarounds and provided additional support to help us achieve the desired outcome. > > **Puntos en contra**: There were a few areas where we have found the platform lacking certain features or flexibility that would be useful for our specific business requirements. However, in most cases, the Okendo team has been willing to work with us and provide a workaround or alternative approach, which has helped us continue moving forward. > > Overall, our experience with Okendo has been very positive. The platform has helped us manage our loyalty and customer referral programs across multiple Shopify stores, and the support we receive from the account and product teams has been a major advantage. The combination of competitive pricing, multi-store support, responsive account management, regular consultations, and practical solutions to platform limitations makes Okendo a strong option for Shopify merchants looking to build and grow loyalty and referral programs. We particularly value the ongoing support and strategic recommendations we receive rather than just having access to the software. The team actively helps us think about how to improve adoption, engagement, and revenue from the programs. ----- Página: 1 de 11\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/176189/okendo?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/176189/okendo) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados