--- description: ¿Qué piensan los usuarios de Document360? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Document360 gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.co.cr/software/177031/document360 Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/177031/document360?page=2) > Base de conocimiento impulsada por IA para clientes y equipos. Crea, comparte y gestiona documentación de productos, guías de usuario, SOP (procedimientos operativos estándar, por sus siglas en inglés), wikis y más. > > Veredicto: 292 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Document360? Document360 es adecuado para empresas de todos los tamaños y sectores: TI, SaaS, finanzas, educación, atención médica, legal y más. Tiene la confianza de más de 100 000 usuarios en todo el mundo. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 292 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Kovai.co - **Ubicación**: Sidcup, RU - **Constitución**: 2017 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas admitidos**: español, francés, inglés, portugués de Brasil - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funciones - Arrastrar y soltar - Búsqueda de texto completo - Búsqueda/filtro - Catalog Management - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Discussions/Forums - Edición de texto - Editor de texto enriquecido - Encuestas y comentarios - Gestión de SEO - Gestión de comentarios - Gestión de contenidos - Gestión de documentación - Gestión de la base de conocimiento - Gestión de usuarios - Gestión del conocimiento - Herramientas de colaboración - Modelos - Modelos personalizables - Panel de comunicaciones - Portal de autoservicio - Seguimiento de cambios - Third-Party Integrations - Varios idiomas - Workflow Automation ## Integraciones (en total: 29) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom … y 14 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión del conocimiento](https://www.capterra.co.cr/directory/30094/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.capterra.co.cr/directory/30094/knowledge-management/software) - [Software de base de conocimientos](https://www.capterra.co.cr/directory/32454/knowledge-base/software) - [Software de documentación de TI](https://www.capterra.co.cr/directory/33755/it-documentation/software) - [Software de gestión de API](https://www.capterra.co.cr/directory/31065/api-management/software) ## Alternativas 1. [Guru](https://www.capterra.co.cr/software/145390/guru) — 4.8/5 (639 reviews) 2. [Connecteam](https://www.capterra.co.cr/software/153140/connecteam) — 4.6/5 (5296 reviews) 3. [Confluence](https://www.capterra.co.cr/software/136446/confluence) — 4.5/5 (3696 reviews) 4. [Freshservice](https://www.capterra.co.cr/software/132997/freshservice) — 4.5/5 (751 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.co.cr/software/61368/salesforce) — 4.4/5 (18790 reviews) ## Opiniones ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *18 de julio de 2025* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **Puntos en contra**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- ### "Document360 - First in Its Class" — 5.0/5 > **Julian** | *29 de julio de 2025* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The ease of use. In my POC I took less than 30 minutes to create a good looking knowledge base. Also the supoort and ability to add requested features is excellent. I also like that there is both a WYSIWYG and markdown editor to create articles. > > **Puntos en contra**: The is very little to dislike. Over the period of 12 months there were a couple of times when I assume the servers were down as access was not available to the knowledge base - but this was rare. > > Overall the product does what i sets out to do and does it well. It is easy to creat articles and whenever help is needed the support staff are availabe. ----- ### "Collaboration for improvements would be a great +" — 3.0/5 > **Sofi** | *26 de agosto de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. > > **Puntos en contra**: it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. > > I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. ----- ### "Great product for Documentation" — 5.0/5 > **Sumukh** | *8 de mayo de 2026* | Seguridad informática y de redes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The interface is clean and user-friendly, making it simple for both technical and non-technical teams to collaborate. Its powerful search, category management, version control, and analytics features help maintain documentation efficiently while improving the overall user experience for customers and internal teams. > > **Puntos en contra**: One thing I liked least about Document360 is that some advanced customization and editing options can feel limited unless you are on higher-tier plans. At times, the editor can also feel slightly laggy or fiddly when working with complex tables or large documentation projects. Additionally, pricing may be a bit expensive for smaller teams or startups compared to some alternatives > > My overall experience with Document360 has been very positive. The platform provides a clean and intuitive interface for creating, managing, and publishing documentation efficiently. I especially liked its strong knowledge base organization, version control, analytics, and collaboration features, which make it suitable for both small teams and enterprise environments. The search functionality and AI-powered features improve the user experience significantly. While there are occasional limitations in customization and some advanced features are locked behind higher pricing tiers, the platform overall delivers a reliable and professional documentation management experience. ----- ### "Great on all sides" — 5.0/5 > **Eva** | *26 de agosto de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The product is great and meets all the need our team has for documentation authoring and management. The experience we're able to deliver to our end users in the help center is great too - it is easy to navigate, easy to search, and easy to use. The customer service has been great. > > **Puntos en contra**: The product content could be slightly better, but really the product is so much better than others (Zendesk) it is hard to complain > > The administration of the site and all of the settings is clear and easy to use. Somehow, the migration and implementation teams are even better - they communicate well, deliver on expectations, and are easy to work with. The experience we're able to deliver to our end users in the help center is great too - it is easy to navigate, easy to search, and easy to use. ----- Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/177031/document360?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/177031/document360) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados