15 años ayudando a las empresas costarricenses
a elegir el mejor software
Paldesk
¿Qué es Paldesk?
Paldesk es un potente software de chat y asistencia técnica en vivo que ayuda a las empresas a ofrecer atención al cliente superior a través de múltiples canales. Los más populares incluyen Webchat, aplicaciones móviles (SDK), correo electrónico, Facebook, Twitter, Viber. Construido sobre un robusto software de asistencia al cliente y casos de atención al cliente, Paldesk se integra con tus canales de comunicación más populares.
¿Quién usa Paldesk?
El mercado objetivo son las pequeñas empresas que se ocupan de vender un producto o servicio en línea.
¿Tienes dudas sobre Paldesk?
Compara con una alternativa popular
Paldesk
Opinones de Paldesk
Exquisite :)
Comentarios:
Saves a time. Increases efficiency of multi-conversation coordination and resovement. Fastens reactions to customers requests and their resovement at that matter.
Eliminates possibility to forget about postponed conversations, and lists all the client wishes/requests on same spot, improving costumer care - since it takes a click to review them no matter of time or channel they were sent trough!
Puntos a favor:
Easy to get how it works, super user friendly and extremely useful :) Integrates with an e-mail, facebook and twitter accounts fast and easy, squeezing all communication channels at one. Customization is simple and smart team option to assign contacts to the ideal agent works proces to be very efficient.
Contras:
Because of the my job requirements, it would be great (for me) if there were some extra features developed regarding an e-mail handling procedures...
Respuesta de Paldesk
hace 6 años
Thank you so much for your kind words and valuable feedback.
Great product
Comentarios: Overall Paldesk is a great product with great features. It gives us everything that we need to have efficient communication with our clients.
Puntos a favor:
We love the powerful and simple to use features that Paldesk provides to our booking platform!
Contras:
I am missing visitor recording on the website and give them proactive support.
Respuesta de Paldesk
hace 6 años
Thank you so much for your kind words and valuable feedback.
Alternativas consideradas:
A great start with some hiccups in the user experience
Comentarios: I was attracted to PalDesk based on its featureset, but disappointment with some of the bugs in implementation.
Puntos a favor:
PalDesk ticks all the right boxes: a friendly, (somewhat) targetable chat widget, feedback widget, and popup builder. The widget builder offers good customization and I like being able to connect different channels to the service. Customers can be prompted to enter email for follow-up, important if you're not able to respond in real-time to their query. The featured links within the chat widget are an excellent tool.
Contras:
A few aspects of the implementation make it a bit challenging to use: 1. The administrators' panel is a bit confusing. Perhaps that's on me, not having learned it thoroughly. Just be prepared to take a bit of time to get familiar with it. 2. Caching means that you may get partway into the interface, then be faced with a log-in screen. After logging in, you may have to start over in navigating to where you want to be. 3. I've erased a widget by accident. I dont' remember the details but I do remember that the system didn't save backups of my settings. There was no way to revert. 4. When assigning a chat, the system isn't smoothly responsive. You may need to click a few times or wait a few seconds. 5. The bot builder doesn't work very well, and PalDesk has chosen to de-emphasize this feature. But I think that's the right way to go; bots aren't as great as we might have thought.
Paldesk live chat
Comentarios: with Paldesk we can convert customers and improve customer service
Puntos a favor:
Easy to use, one dashboard for all channel (website, Facebook, email, ...) Mobile app, Integrations,
Contras:
In free versions are Facebook, e-mail and the web, but not Twitter
Great Omnichannel Chat!
Comentarios: I have better communications with my customers :)
Puntos a favor:
Simplicity and Pal brand is great thing! :)
Contras:
Maybe more features like video recording