--- description: ¿Qué piensan los usuarios de Teneo? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Teneo gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Teneo - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Plataformas de IA conversacional](/directory/31596/conversational-ai-platform/software) > [Teneo](/software/180715/artificial-solutions) # Teneo Canonical: https://www.capterra.co.cr/software/180715/artificial-solutions > Interactúa con tus clientes mediante IA conversacional en cualquier canal, dispositivo o servicio, en cualquier idioma y en cualquier lugar, utilizando la plataforma Teneo. > > Veredicto: 2 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Teneo? Diseñado específicamente para uso empresarial y ya implementado por empresas de todo el mundo. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.0/5** | 2 Opiniones | | Facilidad de uso | 3.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.5/5 | Basado en las opiniones generales | | Funciones | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Artificial Solutions - **Ubicación**: Barcelona, España - **Constitución**: 2001 ## Contexto comercial - **Precio inicial**: USD 0,01 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop) - **Idiomas admitidos**: alemán, búlgaro, catalán, checo, chino, danés, esloveno, español, euskera, finés, francés, gallego, húngaro, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, portugués de Brasil, portugués de Portugal, ruso, sueco, turco, ucraniano - **Países disponibles**: Alemania, Austria, Bélgica, Canadá, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos, Finlandia, Hungría, Irlanda, Italia, Luxemburgo, México, Noruega, Países Bajos, Polonia, Portugal, Reino Unido y 4 más ## Funciones - Chat en vivo - Chatbot - Comunicación multicanal - Creación de informes/análisis - Reconocimiento de voz - Varios idiomas ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Plataformas de IA conversacional](https://www.capterra.co.cr/directory/31596/conversational-ai-platform/software) ## Alternativas 1. [Denser AI](https://www.capterra.co.cr/software/1064391/denser-ai) — 5.0/5 (31 reviews) 2. [Botpress](https://www.capterra.co.cr/software/199292/botpress) — 4.5/5 (37 reviews) 3. [Tidio](https://www.capterra.co.cr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Glassix](https://www.capterra.co.cr/software/1052241/glassix) — 5.0/5 (103 reviews) 5. [Wati](https://www.capterra.co.cr/software/204314/wati) — 4.6/5 (202 reviews) ## Opiniones ### "Teneo - conversational AI development platform for global businesses" — 4.0/5 > **Maija** | *28 de octubre de 2020* | Comercio minorista | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: When we first looked at Teneo we were impressed how much it could do compared with other development platforms we were considering. It was important to us that the platform was user friendly so we could accelerate our plans to involve business users in the development and to deliver one of our core goals — corporate consistency across content, languages and technology. No other vendor could elaborate on how a global company like ours could utilize resources from Europe to deliver a conversational system running in North America. One of the reasons Circle K chose to work with Teneo was because of its master/local approach to languages that allows for a conversational AI application to be built in one language and easily ported to another. Teneo typical allows for 80% of the original build to be used. This helps to significantly increase ROI because less resources are required, and rapid expansion of the conversational application is possible. > > **Puntos en contra**: Our conversational AI strategy is managed by a cross functional team, which means that majority of development work is expected to be done by business users rather than tech experts. Teneo development platform isn't particularly user friendly - there's a significant learning curve to become an experienced user. > > We wanted to develop an intelligent, conversational digital assistant that was capable of answering a diverse number of questions in multiple languages. With help of Teneo we have efficiently delivered projects that bring value to the business. With help of experienced professionals from Artificial Solutions, our project team developed an integrated voicebot for Circle K’s fuel distribution call centre in a month - the department is now supported by a technology that reduces up to 50% of incoming requests in the call centre. In customer service department, we are working on a text based virtual assistant that answers to frequently asked questions about Circle K products, services, campaigns, loyalty programs in three Scandinavian languages. ----- ### "Leading Conversational AI Platform" — 4.0/5 > **Michael** | *19 de agosto de 2019* | Juegos de azar y casinos | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Over the last three years, Teneo has allowed us to reinforce our position as a disrupter in our sector and continue to push the boundaries in customer experience. Artificial Solutions’ robust, flexible platform has enabled us to easily build and go live with multiple conversational applications across a variety of channels, delivering our services to where our customers are already spending time. The platform facilitates conversationally complex interactions with customers; bringing contextual memory, understanding industry-specific \& nuanced terminology, and delivering a personalised, engaging and frictionless experience. > > **Puntos en contra**: Supports 35 different languages, however if looking to work in smaller markets, does require the development of these additional language resources. ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/180715/artificial-solutions) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados