---
description: ¿Qué piensan los usuarios de Reviewpro Reputation? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Reviewpro Reputation gracias a Capterra Costa Rica.
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title: Reviewpro Reputation - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software para encuestas](/directory/30092/survey/software) > [Reviewpro Reputation](/software/181148/Reviewpro-Reputation)

# Reviewpro Reputation

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> Usa las opiniones de los huéspedes para tomar mejores decisiones, mejorar tu reputación y aumentar los ingresos. Descubre Shiji Reviewpro Reputation.
> 
> Veredicto: 6 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa Reviewpro Reputation?

Shiji Reviewpro Reputation está dirigido a hoteles y grupos multipropiedad que necesitan una plataforma unificada para monitorizar reseñas, comparar con competidores y mejorar la satisfacción del huésped mediante insights basados en datos.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.0/5** | 6 Opiniones |
| Facilidad de uso | 3.8/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.2/5 | Basado en las opiniones generales |
| Relación calidad-precio | 3.7/5 | Basado en las opiniones generales |
| Funciones | 4.2/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: A Shiji Group Brand
- **Constitución**: 1998

## Contexto comercial

- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: alemán, chino, español, francés, indonesio, inglés, italiano, neerlandés, portugués, ruso, tailandés, turco
- **Países disponibles**: Alemania, Andorra, Arabia Saudita, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Brasil, Bélgica, Camboya, Canadá, Catar, Chile, Colombia, Corea del Sur, Costa Rica, Dominica, Egipto y 42 más

## Funciones

- Análisis de sentimientos
- Distribución multicanal
- Gestión de respuestas
- Notificación de reseña de usuario
- Panel de comunicaciones
- Seguimiento de palabras claves
- Supervisión de reseñas

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7

## Categoría

- [Software para encuestas](https://www.capterra.co.cr/directory/30092/survey/software)

## Categorías relacionadas

- [Software para encuestas](https://www.capterra.co.cr/directory/30092/survey/software)
- [Software para gestión de reseñas](https://www.capterra.co.cr/directory/31024/review-management/software)
- [Herramientas para gestionar la reputación](https://www.capterra.co.cr/directory/30750/reputation-management/software)

## Alternativas

1. [Trustpilot](https://www.capterra.co.cr/software/169618/trustpilot) — 4.5/5 (1202 reviews)
2. [Birdeye](https://www.capterra.co.cr/software/152997/birdeye) — 4.7/5 (702 reviews)
3. [GiveMe5.ai](https://www.capterra.co.cr/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews)
4. [Okendo](https://www.capterra.co.cr/software/176189/okendo) — 4.9/5 (223 reviews)
5. [Swell](https://www.capterra.co.cr/software/172802/swell) — 4.6/5 (355 reviews)

## Opiniones

### "Great product to support your reputation" — 4.0/5

> **Usuario verificado** | *21 de junio de 2018* | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: It is a great platform that allows better and clear understanding of what impacts are happening on our hotel and how we can manage these effectively to grow our business. The system provides some good and powerful analytics which allow for better decisions to be made.
> 
> **Puntos en contra**: None\! all is good. Ever since using the platform it has been easy for us to manage our reviews and it is very clear as to where our opportunities are.

-----

### "ReviewPro forever" — 5.0/5

> **Teodora** | *6 de febrero de 2023* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Il fatto di poter gestire 11 strutture da un unico dashboard è estremante utile. Si perde un sacco di tempo saltare da una piattaforma ad altra, logarti, autenticarti . Qui hai la possibilità di vedere tutto. Poi, è molto intuitivo e facile, e quando non si capisce qualcosa, l'assistenza è estremamente cortese e tempestiva
> 
> **Puntos en contra**: Il fatto che non sono tutte le piattaforme visibile. La più grande perdita è stata Facebook.
> 
> Con ReviewPro, hai il controllo totale della tua Brand Reputation, ti serve meno tempo per rispondere a TUTTE le recensioni ( utilizzando i template di risposta) in più hai la possibilità di utilizzate le lingue che ti servono.

-----

### "Don’t use it if you are a small hotel" — 1.0/5

> **Usuario verificado** | *29 de octubre de 2018* | Hostelería | Valoración de la recomendación: 0.0/10
> 
> **Puntos a favor**: Nothing. Probably it is good for a big hotels
> 
> **Puntos en contra**: Very expensive, poor  service. I had to pay for two years for something that it wasn’t usefull for my business

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### "ReviewPro - An Extensive Suite of Tools for Customer Feedback Surveys and Correspondence" — 4.0/5

> **Aaron** | *19 de febrero de 2020* | Hostelería | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: The most helpful feature of ReviewPro was the ability to reply to guest surveys and comments online using preset templates, this saved our staff a tremendous amount of time in the busy season when surveys were piling up and we found it very convenient to use.

The ReviewPro smartphone app was also very useful when working out of the office and tied very nicely to the web browser version. Again, this saved the staff time and allowed us to respond to our guests even when out and about.
> 
> **Puntos en contra**: Our company was looking a more affordable provider for guest survey solutions; so we did transition to SurveyMonkey.  However, ReviewPro does offer a lot of quality services for their price.

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### "Customer service is exceptional\!" — 5.0/5

> **andrea** | *23 de mayo de 2022* | Hostelería | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The very best thing about ReviewPro, aside from the functionality, is their customer service. Their team is willing to meet as many times as possible to ensure easy deployment, successful campaigns, and clear understanding. We hosted zoom meeting with ReviewPro reps in order to create customized surveys to capture strategic data and influence customer loyalty. The custom options that were available made the process positive and successful. We liked that we could incorporate all of our own branding credentials from logos to colors and even wording.
> 
> **Puntos en contra**: The cost is high for small sized properties. The scale is not matched for privately owned small sized hotels and inns.
> 
> Overall, the experience I had with ReviewPro was positive and successful. The success is mostly due to the great teamwork between the property and the ReviewPro representatives. They cared deeply about our goals and worked creatively to meet our needs.

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## Enlaces

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