--- description: ¿Qué piensan los usuarios de Raiseaticket? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Raiseaticket gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Raiseaticket - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Raiseaticket](/software/182383/raiseaticket) # Raiseaticket Canonical: https://www.capterra.co.cr/software/182383/raiseaticket Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/182383/raiseaticket?page=2) > Una solución de help desk basada en la nube, potente, inteligente y fácil de usar. > > Veredicto: 48 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Raiseaticket? Gobierno, aviación, empresas grandes y pequeñas, tecnología, atención al cliente y centro de contacto ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 48 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Fonicom - **Constitución**: 2007 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - Alerts/Escalation - Comunicación multicanal - Creación de informes/análisis - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de la base de conocimiento - Portal de autoservicio ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 ## Categoría - [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software) - [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software) ## Alternativas 1. [Freshdesk](https://www.capterra.co.cr/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.capterra.co.cr/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [Milvus](https://www.capterra.co.cr/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Freshservice](https://www.capterra.co.cr/software/132997/freshservice) — 4.6/5 (791 reviews) 5. [LiveAgent](https://www.capterra.co.cr/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Opiniones ### "This tool is not just for support tracking\!" — 4.0/5 > **Carlos Eduardo** | *26 de septiembre de 2023* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We use Raiseaticket to keep track of our entire operation, letting customers create requirements, but also creating our own tasks organized by groups. There is no learning curve, it is very easy to use and people start managing it entirely in less than a week of self learning. > > **Puntos en contra**: When an user raise a ticket, it does not assign to the group where this user belongs. > > This platform is a very important part of my business. ----- ### "Perfect for my application" — 5.0/5 > **Daniel** | *17 de marzo de 2025* | Aprendizaje en línea | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It contained all the functions contained in a standard commercial ticketing system. It was also so easy to use that I didn't have to spend extra time teaching my students how to use the product. It's all very intuitive and turnkey. > > **Puntos en contra**: I didn't find anything negative or lacking. > > I am an IT Instructor at a community college with decades of experience in the corporate world. Some years ago, I was tasked to research, select, and use a ticketing system for my organization so I know a thing or two about what's out there. I am currently teaching a course called Tech Support Functions and hands-on experience using a ticketing system is a crucial component in this course. After reviewing several ticketing platforms, I decided to use Raiseaticket in my class because it is rich in all of the features one would expect from a top-tier ticketing system. I also found the interface to be intuitive and extremely easy to set up and use. I required no FAQ's or operator's manual to do everything I wanted to do. For students new to ticketing applications, I wanted my students to experience a feature-rich platform that wouldn't have a steep learning curve. Raiseaticket was the perfect choice for my application. ----- ### "Excellant software" — 5.0/5 > **Tim** | *3 de agosto de 2026* | Dispositivos médicos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to use, intuitive setup, and truly excellent, fast, friendly customer support. Highly recommend\! > > **Puntos en contra**: Honestly can't think of any drawbacks — it's been smooth sailing so far with no issues at all\! Happy Customer. > > I've been using this helpdesk portal for a year or two now, and it's honestly made a huge difference in how our team handles customer inquiries. The interface is clean and intuitive — even team members who aren't particularly tech-savvy picked it up within a day, no lengthy training required. What really stands out, though, is the customer support. Every time I've reached out with a question or issue, the response has been fast, friendly, and genuinely helpful — not just a copy-paste script. They actually took the time to understand what I needed and followed up to make sure everything was working properly. Ticket management is smooth, ticket organization makes it easy to prioritize, and the whole platform just feels like it was built with real users in mind rather than checkboxes on a feature list. Highly recommend to any team looking for a helpdesk solution that's both powerful and painless to use. ----- ### "Raiseaticket Review" — 3.0/5 > **Michael** | *29 de noviembre de 2021* | Hospital y atención sanitaria | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Ease of deployment and setup , the administration of the system is quite simple , user adoption is also seamless. > > **Puntos en contra**: Customization of reports need to be improved , the user interface also needs to be appealing > > Average ----- ### "IT Support" — 4.0/5 > **Luke** | *3 de agosto de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Easy to use with a simple, user-friendly design that helps users complete tasks quickly, accurately, and efficiently. > > **Puntos en contra**: Sometimes it becomes slow or goes offline, causing interruptions, delays, and reduced productivity for users. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/182383/raiseaticket?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/182383/raiseaticket) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Datos estructurados