---
description: ¿Qué piensan los usuarios de ADP TotalSource? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ADP TotalSource gracias a Capterra Costa Rica.
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title: ADP TotalSource - Opiniones, precios y características - Capterra Costa Rica 2026
---

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# ADP TotalSource

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> ADP TotalSource es un socio de servicio completo para recursos humanos, beneficios, nóminas, cumplimiento, incentivos de trabajadores, contratación, incorporación y más.
> 
> Veredicto: 457 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa ADP TotalSource?

Pequeñas y medianas empresas que quieren encontrar y mantener a sus empleados, ofrecer beneficios rentables, crecer, mantenerse al día en cuanto a legislación laboral y mucho más.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.2/5** | 457 Opiniones |
| Facilidad de uso | 4.1/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.1/5 | Basado en las opiniones generales |
| Relación calidad-precio | 3.9/5 | Basado en las opiniones generales |
| Funciones | 4.2/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: ADP
- **Ubicación**: Roseland, EE. UU.
- **Constitución**: 1942

## Contexto comercial

- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Estados Unidos

## Funciones

- Administración COBRA
- Administración de seguros de vida
- Administración de seguros por discapacidad
- Administración de seguros sanitarios
- Base de datos de empleados
- Comentarios de 360 grados
- Conforme con HIPAA
- Contratación de personal
- Creación de informes ACA
- Cumplimiento tributario
- Gestión de asistencia
- Gestión de documentos
- Gestión de empleados
- Gestión de indemnizaciones
- Gestión de la conformidad
- Gestión de la formación
- Gestión de nóminas
- Gestión de planes de jubilación
- Gestión de prestaciones de empleados
- Gestión de proveedores
- Gestión de selección de personal
- Gestión de tareas
- Gestión de ventajas
- Gestión del rendimiento
- Informes de nómina
- Inscripción de prestaciones en línea
- Manual del empleado
- Panel de actividades
- Portal de autoservicio
- Preparación W-2
- Recordatorios
- Seguimiento de candidatos
- Seguimiento del tiempo
- Tablero de prestaciones
- Tiempo y asistencia
- Transferencia

## Integraciones (en total: 1)

- ADP SmartCompliance

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Programas de nóminas](https://www.capterra.co.cr/directory/30202/payroll/software)

## Categorías relacionadas

- [Programas de nóminas](https://www.capterra.co.cr/directory/30202/payroll/software)
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## Alternativas

1. [Paylocity](https://www.capterra.co.cr/software/86714/webpay) — 4.3/5 (1839 reviews)
2. [Rippling](https://www.capterra.co.cr/software/172127/rippling) — 4.9/5 (4777 reviews)
3. [BambooHR](https://www.capterra.co.cr/software/110968/bamboohr) — 4.6/5 (3427 reviews)
4. [Connecteam](https://www.capterra.co.cr/software/153140/connecteam) — 4.6/5 (5203 reviews)
5. [ADP Workforce Now](https://www.capterra.co.cr/software/155895/workforcenow) — 4.4/5 (7205 reviews)

## Opiniones

### "Financial management services by ADP." — 5.0/5

> **Er Avinash** | *11 de septiembre de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Very convenient method of managing payroll. I like the feature that can login anytime and keep track on our salary records, HR, benefits across the things.
> 
> **Puntos en contra**: It's difficult to understand some of features like managing taxes. I would love if reports will become more easily for benefits. Customer support is not very responsive.
> 
> ADP Total source helps me every month to find my payroll details, my leave counts, my exception and tax deduction information very easily from one portal. It is very simple to use just login, and it starts working.

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### "My amazing ADP Team" — 5.0/5

> **Lori** | *7 de enero de 2026* | Marketing y publicidad | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: The team collaboration - I have gotten into an amazing grove with my support people.     They make my life so much easier in every aspect from simple questions to more in depth on how the system works.
> 
> **Puntos en contra**: The wait time sometimes is horrible to get through to anyone to help.  Especially on payroll days.    When I am in panic mode and waiting for over 20 minutes it makes me anxious.
> 
> Excellent.  I couldn't ask for a better support team.   From \[sensitive content hidden\] all the way to \[sensitive content hidden\] and my 401k, they are always on top of things.

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### "ADP Customer Service should be a focus for this company" — 2.0/5

> **Tabatha** | *1 de mayo de 2025* | Energías renovables y medio ambiente | Valoración de la recomendación: 3.0/10
> 
> **Puntos a favor**: I have worked with ADP RUN, Vantage, Workforce Now, TotalSource, and Major. I think TotalSource was the better of the HRIS systems we used, especially when we brought Payroll in-house and managed the comp benefits piece.
> 
> **Puntos en contra**: Several things were wrong with TotalSource. Customer Service was not strong with either ADP service; one hand did not know what the other hand was doing. We had to go through the whole implementation process because they are treated separately. Additionally, our implementation manager just stopped working or disappeared during implementation. Reporting was not robust.
> 
> The overall experience was not good. We had to manage tax issues on our account, and we did not have a dedicated team. We ended up moving to Paycom.

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### "VP of Finance" — 4.0/5

> **Diane** | *6 de enero de 2026* | Comercio mayorista | Valoración de la recomendación: 5.0/10
> 
> **Puntos a favor**: Ease of payroll module and the recourses available.  The 800 number is extremely helpful and knowledgeable.
> 
> **Puntos en contra**: the fees are high, and I no longer see a benefit of being part of the ADP Medical insurance. Each year the rates are going up as much as if we were on our own.
> 
> Very Good, nice people to work with. there are a few different options for additional insurance that we have access to.

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### "ADP Review" — 4.0/5

> **Erin** | *9 de julio de 2025* | Propiedad inmobiliaria | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: Our HR Business Partner has been amazing to work with, \[sensitive content hidden\] The web portal is easy to use to managing staffing and payroll. Our employees enjoy the app for timekeeping.
> 
> **Puntos en contra**: Cases often take a long time to get a response, calling or e-mailing is much easier and faster than the Support tool. It's expensive for us, but often is worth it.
> 
> A great tool that makes payroll pretty simple and managing staff a breeze. Our HR BP is the best and shows she cares about our experience and our staff.

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