Detrack

Excellent software built by smart team who knows their customers well

Comentarios: I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!

Puntos a favor:

Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.

Contras:

Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.

Streamlining Logistics: A Solid Choice

Comentarios: Overall, my experience with Detrack has been quite positive. The platform effectively streamlines our logistics operations, enhancing communication with customers and improving delivery efficiency. Despite some challenges with pricing increases and occasional app speed issues, the robust features and user-friendly interface have ultimately made it a valuable tool for our team. It’s helped us manage pickups and deliveries more effectively across Asia.

Puntos a favor:

What I love most about Detrack is how it simplifies our logistics operations across Asia. The real-time tracking feature allows us to keep our customers informed, which builds trust and improves satisfaction. The user-friendly interface makes it easy for our team to manage pickups and deliveries, even in high-pressure situations. Plus, the seamless integration with our existing systems helps us stay efficient and organized. It really feels like a tool designed with our needs in mind, making our operations smoother and more reliable

Contras:

One of the downsides we've noticed with Detrack is the increase in pricing over time. While the features are valuable, the rising costs can strain our budget, especially for smaller operations. It’s essential to weigh the benefits against these increases, as they can impact our overall logistics strategy in a competitive market.

about 3 months use

Comentarios: customer service is fast, but they seem to be inexperienced with food catering app or business because there are key items missing such as organizing the orders, they will not sort by date or time.

Puntos a favor:

its basic but either the price needs to go down or the features that are available need an overhaul. not more features, but the features need to be updated.

Contras:

method of data entry, app is bloated with too many "confirmations", "live" tracking is off, nothing gets sorted by date or by time so drivers are always confused. have to manually let drivers know which order is first on the list.

Detrack - CMF

Comentarios: We have never had issues with our deliveries

Puntos a favor:

Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress

Contras:

that you cannot do vehicle inspection reports and also map high-risk areas.

Detrack use as a proof of collection review

Comentarios: It's a nice little system, cost effective but has limitations which we are finding are more and more restrictive as our business grows. We use Detrack for our waste management company (proof of collection), so I feel we miss out on a lot of the POD functionality. I think there is real scope to develop the system further for collectors with regular customers.

Puntos a favor:

It is very cost effective, easily to add users and the interface is easy to use for drivers and managers.

Contras:

No backward and forward integration with Xero - need the ability to bill regular customers for the total number of jobs completed for them over a period (ie a month). Abilities to manage regular customer schedules within the system (rather than uploading from a spreadsheet). No ability to add photos to each job for the drivers to see. No ability to add set items/descriptions with pricing for each item and regular customer. Reporting functionality is very basic. More can be gathered from exporting data to Excel.

So far so good. but maybe not for long term use.

Comentarios: does the job well. driver got accustomed to the app feature very quickly.

Puntos a favor:

Simple App & Manual (used to be). drivers are accustomed to the app feature very quickly, and i like the previous manual/ documentation. straight to the point, i can see whats available. but now the manual list is not easy to find.

Contras:

- the customer service experience is bad. since detrack outsourced it, the response is slow and they do not know technical and acted like messengers only. "I'll check with the technical team" is a common answer, and long wait time makes it worse. but this problem is prevalent for a larger corporation. meaning it'll only get worse through time. - rising prices.

Detrack TMS Solution

Comentarios: It has simply been great for our current needs.

Puntos a favor:

How seamlessly the solution integrated across various locations nationwide, spanning coast to coast, and with diverse service providers, while providing a clear view of activity, was remarkable.

Contras:

It did not have routing integrated but it's my understanding, there are plans for this option to be added.

Good Transportation Management

Comentarios: I think overall it is decent. There are a couple of nuances like two orders with the same number not being flagged and being able to see email log as well that could be improved but overall this software gets it done!

Puntos a favor:

The ability to upload and change information provided to a drivers handheld in almost real time.

Contras:

May seem trivial but not seeing the order of deliveries on the main screen when you have to move one around.

Excellent for delivery

Comentarios: It's pretty good and meets our business needs well. We especially like the live tracking and tracing features.

Puntos a favor:

live tracking and tracing. can cover delivery and collection.

Contras:

In terms of reporting, we’d like to have more functionality. At the moment, we’re unable to find a suitable report that allows us to analyze when and which driver visited a particular address.

Great Product, easy to use and great price

Comentarios: Great service, they reply to any question very quickly.

Puntos a favor:

Easy to use, very intuitive, extremely easy to train a new driver.

Contras:

When you send a pre delivery text, the time that Detrack provides is soo far off. In some cases, we are 10 minutes away and Detrack has it at 3 hours. We then edit that text every time.

Good but needs some improvements

Comentarios: For the price it's good. Love the help on onboarding so far.

Puntos a favor:

Easy setup. Responsive and helpful onboarding team. Affordable to start with a small fleet.

Contras:

Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes. Reports formatting don't quite make sense. The 2 week trial is not enough to onboard anything so have to pay to setup.

EPOD function

Comentarios: Good product that helps our business look more professional.

Puntos a favor:

Easy to use and implement basic functions.

Contras:

Harder to setup clients being able to access ePOD.

Recommendation

Comentarios: satisfied. can use it to work on excel and create report

Puntos a favor:

no paper work. Can forced fields for driver to fill in

Contras:

in mauritius, clients do not give pin location to put on detrack

Detrack top of my must have shipping/tracking software list

Comentarios: It has been terrific, love the simplicity and capability. Its functionality leaves very little to be desired in the way of tracking and use.

Puntos a favor:

simple easy to use interface, with interchangeable information fields. Drivers app is simple to use and simple to learn.

Contras:

Needs the ability to upload files directly to the drivers device without having to first upload to a url link.

Love using Detrack

Puntos a favor:

We like the Tracking system and POD are very efficient

Contras:

Messaging system is very short and customer don't get enough details

So far so good

Puntos a favor:

We use Detrack and have one driver. We use it daily to receive electronic signatures for deliveries.

Contras:

It does not save addresses very easily.

fantanstic

Comentarios: Overall i am very happy. Unabel to track how long driver take a stop at one delivery.

Puntos a favor:

Its amazing software. Tracking and inputing is very easy

Contras:

Unabel to track how long driver take a stop at one delivery.

Great value

Puntos a favor:

Love the ability to see where my driver is and let my customer know too

Contras:

No con’s at this time that I can think of.

Amazing product

Puntos a favor:

Very easy to keep track of my deliveries

Contras:

Absolutely nothing it has been a very easy program to learn

Perfect for Entertainment Logistics Management

Comentarios: Detrack has everything you could need for logistics management. Simple driver management, easily schedule multiple deliveries & collections between multiple drivers. Update schedules and driving routes whilst drivers are out in the field. Accurate ETAs and much more. It's hard to find any fault with this app, especially based on it's pricing model too.

Puntos a favor:

The interface across both desktop and mobile is easy to use. It's helped us to simplify and streamline our logistics management within our business. Being able to update our drivers with information whilst they're out on the go from one centralised platform is brilliant. It's also helped us to continue with our digital first scheme to reduce delivery paperwork and overall printing.

Contras:

It would be great to have the ability to allow drivers to view tomorrow's schedule the day before, but this by no means detracts from the outstanding feature set and development that has already been put into this application.

Easy and Efficient Migration from Paper Based

Comentarios: My experience with Detrack has so far only been positive. We are saving time on preparing dispatch data, instant POD delivery to customers, and easily retrieved pas POD's to satisfy customer enquiries on deliveries. Also very handy to see where my driver is at any time of the day!

Puntos a favor:

We are only a small one vehicle operation, but this software allowed us to move from a paper based delivery model to electronic sign on glass technology without too much fuss. There are more features to the software that we currently need, but the ones we do need are there and with a bit of help from the marvelous support folk at Detrack, we were up and running within a couple of hours. Integrating into our WMS was also a fairly painless exercise by our external IT support team. I have recommended it another of our 3rd party carriers, and even one of our clients, and they have also adopted it with no problems.

Contras:

Nothing really to complain about with the software, although if I were being pedantic, a little more precise Help information on setting up notifications perhaps?

Value exceeds Cost

Puntos a favor:

The user interface is easy to navigate. The ability to not only capture signatures and photos but to be able to set those as a requirement to complete the delivery is VERY useful.

Contras:

I cannot think of anything I don't like.

So far so good.

Comentarios: So far so good.

Puntos a favor:

Effective software with simple functions available that allows all users to understand and use easily.

Contras:

Integration - Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.

Detrack helps Tomax deliver on our promises

Puntos a favor:

The Detrack features are very easy to use, and configure to match our requirements. The whole system makes the life of our driver management team very easy!

Contras:

Nothing to complain about at all regarding the Detrack system.

Efficient and cost effective

Puntos a favor:

Easy to set up and use, well priced, integrates well with Zapier

Contras:

Nothing particularly comes to mind - we've rarely had any issue