17 años ayudando a las empresas costarricenses
a elegir el mejor software
Remote
¿Qué es Remote?
A medida que creces, necesitas una vista única de todo tu equipo global, con consejos útiles que te ayuden a expandir y desarrollar tu equipo.
Si tienes problemas con la gestión de tus datos y procesos de recursos humanos a medida que creces, esta solución te será de mucha utilidad. Reduce las herramientas, los costes y los gastos generales de tu pila de recursos humanos y agiliza la gestión de empleados en todo el mundo: usa Remote.
Ahora puedes gestionar a todo tu personal global desde un solo lugar, liberando así tu tiempo y dinero para que puedas expandir tu negocio.
¿Quién usa Remote?
Remote ayuda a empresas de todos los tamaños a contratar equipos globales por una tarifa plana baja. Gestiona nóminas, impuestos, beneficios, opciones y cumplimiento normativo en países de todo el mundo.
¿Tienes dudas sobre Remote?
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Opinones de Remote
PESIMO SERVICIO AL CLIENTE Y RESPUESTAS
Comentarios: PESIMA experiencia, no responden a tiempo
Puntos a favor:
Cumplidos con el pago, y no mas, no tengo nada mas positivo que decir de ellos,.
Contras:
PESIMO Servicio al cliente, llevo 1 mes detras de ellos pidiendoles que revisen mis desprendibles de pago, y su unica respuesta es "estamos trabajando en eso, disculpa la demora". Su unico medio de comunicación es por correo electronico y la dirección que aparece en Colombia, pertenece a otra empresa, lo cual es muy sospechoso.
Respuesta de Remote Technology
hace 2 meses
Hi there, Thank you for sharing your experience with us. I’m truly sorry to hear that our customer service has fallen short of your expectations. I understand how frustrating it must be to experience delays and feel like you aren’t getting the support you need. This is not the level of service we aim to provide, and we will address this with our team. If you'd like to talk further about your concerns, I’d be happy to help—feel free to reach out to me directly at [email protected]. We're here to make this right for you. Warm regards, Mel Diamond Voice of the Customer Manager @Remote
Un servicio esplendido.
Puntos a favor:
Cuenta con una gran variedad de herramientas, para cualquier area es un aplicativo muy completo.
Contras:
No lo niego es un poco costoso pero vale la pena adquirirlo.
Easy Remote Work
Comentarios: Excellent
Puntos a favor:
A wonderful platform for employees working Remotely
Contras:
I have not yet fully experienced the support of HR to understands benefits in details that are offered to employee
Alternativas consideradas:
Easy payroll solution
Comentarios: easy to use software, we are happy with the product
Puntos a favor:
easy to use, easy solution for foreign payroll
Contras:
little flexibility: pre-payment for one of our employees was difficult to achieve way of invoicing: pre-payroll and actual payroll: this brings extra work as you have to check everything double
Great partner with incredible potential
Comentarios: Since we work in different countries, the topics and circumstances of the individual countries are the challenge. Remote and team are always there when you need them and take care of all your questions.
Puntos a favor:
Fast response within 48 hours and very friendly and solution-orientated staff
Contras:
The uncomplicated contact and the totally friendly communication
Respuesta de Remote Technology
el mes pasado
Hi Martin, Thank you so much for your feedback! I’m thrilled to hear that you’ve had such a positive experience with our team, and that you find the communication friendly and solution-oriented. Providing fast responses and addressing the unique challenges of working across different countries is always a priority for us, If you ever have more questions or feedback, feel free to reach out to me at [email protected]—I’m always here to help and ensure we continue improving. Best regards, Mel Diamond Voice of the Customer Manager
Alternativas consideradas:
Great to hire abroad
Puntos a favor:
How easy it is to use. The customer service is great
Contras:
Time tracking and hour compensation can bit a bit limiting
Alternativas consideradas:
Good if you're a small company, cost efficacy increases the bigger you get
Comentarios: Great support, health insurance, platform is intuitive
Puntos a favor:
Compliance, health insurance, ease of requests on the platform, support is thorough
Contras:
Have to get in touch with team to solve simple problems sometimes
Alternativas consideradas:
Remote works :)
Comentarios: My experience has been very positive - the team behind Remote do a great job and the platform is well designed and easy to use
Puntos a favor:
Customer service is really responsive and personalized. Plus the platform is easy to use for staff and on the back end, with good functionality
Contras:
I wish more countries were covered for employment through Remote!
Alternativas consideradas:
seamless payroll solution for international teams
Comentarios: Our company is based in the US, but we needed a simple and efficient way to pay employees in Europe. Remote has made this process incredibly convenient.
Puntos a favor:
The platform offers a simple and user-friendly interface, making it incredibly easy to set up contracts and start the process. Everything is quick, accessible, and straightforward, which really streamlines the experience.
Contras:
The pricing could be more competitive, especially for smaller businesses or startups.
Alternativas consideradas:
99% excellent just a couple annoyances
Comentarios: Remote is our key EOR partner and enables our business to move internationally without much issue. In general we are very happy with them.
Puntos a favor:
Great service, solid tech platform, reasonable pricing
Contras:
Payments used to be immediate now they take a couple days to be reflected, which is especially challenging as the company as a whole is very unforgiving of any payment delays and will freeze your account. It's very disruptive.
Very user-friendly service that provides great HR value
Puntos a favor:
The system is very comprehensive - I am not sure there has ever been a service I wanted to implement that I was unable to. The customer support is also very helpful.
Contras:
It can get expensive, especially with a growing team.
Great Support and easy to use platform for HR purposes
Comentarios: Great experience overall. Great team support always whenever I have an enquiry it is answered professionaly and in a great timely manner.
Puntos a favor:
I like the easy to use platform. Everything is clear and there are lots of step by step instructions to use.
Contras:
The only thing I would mention is that now there are compeitors like Oyster. How does the pricing compare?
Satisfied with service
Puntos a favor:
fairly predictable. Employees are paid, benefits are offered in compliance with country laws. invoices are timely.
Contras:
Employees don't know where to enter their PTO
Alternativas consideradas:
Great Service
Puntos a favor:
[SENSITIVE CONTENT]service in assisting and onboarding.
Contras:
all good I like the service as a whole !
Terrible service, many errors, very frustrating
Comentarios: Unfortunately, Remote is the only available international payroll service that partners with Gusto. If I had any other option, I would have changed ten times already. Their service is incredibly slow, and never answers my questions correctly. Not once actually. The answers are broad, not personalized to my cases, and I have to continuously follow up and escalate in order to get resolution. Nearly every step in the setup had an error that I had to catch and fix, and still months in there are errors in employee invoices that take weeks to resolve. Very frustrating experience to work with them!
Puntos a favor:
The ability to pay international workers
Contras:
Their terrible service, their slow processes, the incorrect invoices, the unfamiliarity with international labor laws and processes
Respuesta de Remote Technology
hace 3 meses
I’m Amee from Remote. I’m truly sorry to hear about your experience—this is far from the standard we strive for, and I apologize for the frustration this has caused. We’ve requested your contact details via Capterra so we can address these issues as quickly as possible. We’re committed to making this right. If you have any other concerns or feedback, don't hesitate to reach out to us at [email protected]. Thank you for your patience, and we deeply apologize for the inconvenience. Best regards, Amee
Out of Country Employees
Comentarios: Remote has made it tremendously easy to work with our out of country employees. They handle almost everything and keep us updated on anything we need to know or approve.
Puntos a favor:
Easy use for our out of the country employees.
Contras:
We have not terminated any employees with Remote, but we were informed that we would have to give plenty of notice if we were going to work with them to give a severance. This has not been an issue, I just have not used the process yet.
Positive overall
Comentarios: Overall the user experience is is good. I like the past response times overall
Puntos a favor:
Its easy to use, add or remove team members. The customer contact is really fast. Quick to set-up and onboard new team members.
Contras:
Sometimes when you have a question I did not receive the answer I was looking for or the reply was not send to me. This happened only once or twice so not too bad. If would be nice to have Remote connected to the accounting software.
Friendliness, respect and follow-up
Comentarios: It has been good because the issue is followed up until it is solved, until the client is satisfied.
Puntos a favor:
The respectful, friendly and interested manner in which the staff expresses itself
Contras:
In order to respond, they sometimes need to escalate several levels or areas, which slows down the process.
Easy to use tool that makes international hiring incredibly easy
Puntos a favor:
Remote was very easy to set up and use, Customer Support was very helpful.
Contras:
Minor detail but remote did not integrate with our HR tool, so we had to use two HR softwares for internal and external employees.
A well thought our service
Comentarios: A well thought out user interface which was helpful and quite easy to use.
Puntos a favor:
Their fast and efficient support and onboarding process
Contras:
Understanding the invoices and which one referred to which month.
Alternativas consideradas:
Great platform for hiring talents across the world
Comentarios: Our overall experience with Remote is great. Customer service especially stands out: it's very responsive and always finds the right solution. We cannot imagine hiring process without Remote.
Puntos a favor:
Remote is a prefect platform for hiring people from across the world. The ease of implementation, super intuitive admin panel and truly amazing customer service - those advantages has made it impossible for us to imagine working without Remote. Remote team will take care of every step of the onboarding and offboarding of the employee, ensuring that we are up to date with the process. The payroll administration is very helpful as well. What is also important, with Remote we don't have to worry about regulatory compliance - we are sure at all times that everything is done in accordance with the regulations of the given country.
Contras:
The pricing is a bit high, but taking into consideration the quality of service, it is acceptable.
Alternativas consideradas:
Great platform with amazing customer service!
Puntos a favor:
I think what makes Remote special is a customer service. The representative of Remote for my company: [SENSITIVE CONTENT] is always very helpful, reachable and takes care of all the questions we have regarding the contracts, platform etc. I definitely recommend [SENSITIVE CONTENT] expertise to all the clients!
Contras:
The deadline to pay invoices - 1 week is very short to proceed all the documents internally.
Praise for Customer Support
Puntos a favor:
This review is for the members of the Customer Support team, especially Patricia, who helps ever so patiently through the processes of off boarding an individual. My thanks to everyone on the team that I have dealt with. Everyone is polite, helpful and genuinely interested in solving the problem.
Contras:
In this case I am not commenting on the Software therefore N/A
I thought it was bad until we've switched to a competitor
Puntos a favor:
- Overall the UI is really intuitive and easy to navigate - very straightforward onboarding - lots of good resources to assist with info on each country and their own regulations - easy way to submit expenses and a clear dashboard of where things are at.
Contras:
-they are a victim of their own success support takes ages to get back to you. -original bundles of benefits were somewhat dubious in the UK ( a no name pension provider and medical) -not really geared for contractors but more for remote employees
Easy to use employer of record
Puntos a favor:
Integrates well with existing systems. Customer support is very good.
Contras:
Nothing so far. Everything had worked as expected.
