--- description: ¿Qué piensan los usuarios de DialedIn CCaaS? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de DialedIn CCaaS gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: DialedIn CCaaS - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [DialedIn CCaaS](/software/29589/callcenternow) # DialedIn CCaaS Canonical: https://www.capterra.co.cr/software/29589/callcenternow Página: 1 de 15\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/29589/callcenternow?page=2) > Software para centro de atención telefónica con todas las funciones, flexible y alojado (llamadas entradas y salientes) muy fácil de implementar, gestionar y utilizar en el día a día. > > Veredicto: 335 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa DialedIn CCaaS? Las empresas de los clientes confían en obtener un alto volumen de llamadas entrantes y salientes eficientes para cumplir con sus objetivos de negocios B2B y B2C. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 335 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ChaseData - **Constitución**: 1997 ## Contexto comercial - **Precio inicial**: USD 25,00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - Alertas y notificaciones - Automated Attendant - Autorizaciones basadas en roles - CRM - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Chatbot - Comunicación multicanal - Creación de informes de llamadas - Creación de informes y estadísticas - Creación de informes/análisis - Desvío de llamadas - Disposición de llamadas - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Extensiones virtuales - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de clientes potenciales - Gestión de colas de espera - Gestión de contactos - Gestión de la calidad - Gestión de listas - Gestión de listas de llamada - Gestión del personal - Gestión del rendimiento - Grabación de llamadas - Grabación de texto de llamada - Grupos de llamada - IVR - Identificador de llamadas - Informes personalizables - Integración de telefonía informática - Interfaz de agentes - Marcación automática - Marcador automático - Marcador predictivo - Mensaje de voz - PBX - Panel de actividades - Panel de comunicaciones - Registro de llamadas - Seguimiento de interacciones - Seguimiento de llamadas - Selección de llamadas - Supervisión de llamadas - Third-Party Integrations - VoIP ## Integraciones (en total: 8) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - Zapier - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para call center](https://www.capterra.co.cr/directory/30007/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.capterra.co.cr/directory/30007/call-center/software) - [Software de marcador predictivo](https://www.capterra.co.cr/directory/30597/predictive-dialer/software) - [Soluciones de telefonía](https://www.capterra.co.cr/directory/30084/telephony/software) - [Software de gestión de ventas internas](https://www.capterra.co.cr/directory/30680/inside-sales/software) - [Software para llamadas automáticas](https://www.capterra.co.cr/directory/30999/auto-dialer/software) ## Alternativas 1. [Ringover](https://www.capterra.co.cr/software/169627/ringover) — 4.7/5 (890 reviews) 2. [Convoso](https://www.capterra.co.cr/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [LiveAgent](https://www.capterra.co.cr/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Readymode](https://www.capterra.co.cr/software/136728/Readymode) — 4.6/5 (145 reviews) 5. [Nextiva](https://www.capterra.co.cr/software/175788/nextiva) — 4.6/5 (919 reviews) ## Opiniones ### "Simple and Effective Calling Platform" — 5.0/5 > **Tracy** | *18 de septiembre de 2026* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I liked most about DialedIn CCaaS was that it was easy to use and helped streamline our survey calling process. The system made it simple to manage calls and keep everything organized. > > **Puntos en contra**: The error messages could be frustrating at times, especially when it wasn’t clear what caused the issue or how to resolve it. > > Overall, my experience with DialedIn CCaaS has been very positive. The platform is fast, user-friendly, and makes it easy to stay organized. I especially appreciate being able to easily track my metrics and hours, which helps me monitor my productivity and performance. ----- ### "A Rare Find in Today's CRM Market\!" — 5.0/5 > **Asia** | *18 de septiembre de 2026* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I liked most about DialedIn CCaaS was how smart and intuitive the system felt from day one. It does a great job of helping teams work more efficiently without adding unnecessary complexity. The platform makes it easy to manage customer interactions, and many of its features seem designed to anticipate what users need before they even have to think about it. I've worked with a lot of CRM and contact center platforms over the years, and DialedIn is honestly one of the best I've used in a long time. It's reliable, easy to navigate, and provides the visibility needed to make better decisions. Overall, it helped our team stay organized, improve productivity, and deliver a better customer experience with less effort. > > **Puntos en contra**: At this time, I honestly don't have any significant cons to share. My experience with DialedIn CCaaS has been very positive overall. The platform has been reliable, easy to use, and consistently delivers the features our team needs. Like any system, there is always room for future enhancements, but I haven't encountered any major issues or limitations that have impacted my day-to-day work. So far, it has met or exceeded my expectations, making it difficult to identify any meaningful drawbacks at this stage. > > My overall experience with DialedIn CCaaS has been refreshingly good. Instead of feeling like another tool that requires constant workarounds, it actually helps simplify the day-to-day job. The platform is smart, responsive, and designed in a way that feels natural to use. Features are easy to find, workflows make sense, and the system helps keep everything organized without creating extra steps. What impressed me most is that it seems built with real users in mind. After working with countless CRM and contact center platforms over the years, DialedIn stands out as one of the few that genuinely makes work easier rather than more complicated. It's been a reliable solution that our team enjoys using, and that's not something I can say about many systems. ----- ### "Former employer" — 3.0/5 > **Tatijana** | *14 de mayo de 2026* | Comercio mayorista | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go > > **Puntos en contra**: Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call > > Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it ----- ### "Effective platform for high-volume customer support" — 5.0/5 > **Kendall** | *3 de agosto de 2026* | Seguros | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: I liked how efficiently it helps me connect with customers with the predictive and automatic dialing features to reduce time between calls > > **Puntos en contra**: When I first began using DialedIn it took a little extra training, and time to find \& customize dashboards for senior agents. > > Overall my experience with DialedIn has been very positive. It is a very effective tool for high-volume customer outreach and managing daily interactions. A strong asset for daily operations. ----- ### "Easy to Use and Navigate" — 4.0/5 > **Carollynn** | *22 de septiembre de 2026* | Organización política | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: DialedIn CCaaS is easy to navigate and very user-friendly. The layout is straightforward, and I can quickly find the tools and information I need while working. I like that the platform doesn’t feel overly complicated and is easy to learn. > > **Puntos en contra**: The main thing I like least is that I have to sign into a campaign in order to access and view my timecard. I would prefer to be able to view my timecard directly without having to enter a campaign first. > > Overall, my experience with DialedIn CCaaS has been positive. The site is easy to use, simple to navigate, and I haven’t had many issues finding what I need. Once you understand where everything is located, it’s a straightforward platform to work with. ----- Página: 1 de 15\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/29589/callcenternow?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/29589/callcenternow) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados