--- description: ¿Qué piensan los usuarios de ServiceChannel? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ServiceChannel gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software GMAO (CMMS)](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.co.cr/software/38574/servicechannel Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/38574/servicechannel?page=2) > Optimiza el flujo de trabajo, mejora la comunicación y proporciona visibilidad sobre el mantenimiento continuo de tus instalaciones. > > Veredicto: 154 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ServiceChannel? Marcas líderes de venta al por menor, restaurantes, tiendas de comestibles y minimercados. Funciones específicas: gestión de instalaciones, gestión de edificios, bienes raíces, operaciones, finanzas y banca, salud, logística y gobierno. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 154 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ServiceChannel - **Ubicación**: New York, EE. UU. - **Constitución**: 1999 ## Contexto comercial - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, esloveno, español, francés, griego, húngaro, inglés, italiano, japonés, neerlandés, polaco, portugués, portugués de Brasil, portugués de Portugal, rumano, ruso, serbio, sueco, tailandés, turco, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - Acceso móvil - Alertas y notificaciones - Asset Lifecycle Management - Base de datos de subcontratistas - Creación de informes y estadísticas - Creación de informes/análisis - Códigos de barras/RFID - Facility Asset Management - Facturación - Firma electrónica - Gestión de activos fijos - Gestión de auditorías - Gestión de calendarios - Gestión de contratos o licencias - Gestión de documentos - Gestión de equipos - Gestión de expediciones - Gestión de incidentes - Gestión de inspecciones - Gestión de inventarios - Gestión de la amortización - Gestión de la conformidad - Gestión de pedidos de trabajo - Gestión de piezas - Gestión de proveedores - Gestión de subcontratistas - Gestión de trabajos - Gestión de técnicos - Gestión de usuarios - Gestión de órdenes de compra - Gestión del mantenimiento - Historial de servicios - Mantenimiento predictivo - Mantenimiento preventivo - Panel de actividades - Planificación de instalaciones - Programación - Programación del mantenimiento - Recordatorios - Registro de auditoría - Risk Analysis - Seguimiento de actividades - Seguimiento de activos - Seguimiento de cualificación - Seguimiento de trabajos - Seguimiento del proyecto - Third-Party Integrations ## Integraciones (en total: 15) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software GMAO (CMMS)](https://www.capterra.co.cr/directory/30032/cmms/software) ## Categorías relacionadas - [Software GMAO (CMMS)](https://www.capterra.co.cr/directory/30032/cmms/software) - [Software para instalaciones](https://www.capterra.co.cr/directory/30211/facility-management/software) - [Software de planificación de trabajos de mantenimiento](https://www.capterra.co.cr/directory/30785/work-order/software) - [Software de mantenimiento preventivo](https://www.capterra.co.cr/directory/31023/preventive-maintenance/software) - [Software de activos fijos](https://www.capterra.co.cr/directory/10026/fixed-asset-management/software) ## Alternativas 1. [MaintainX](https://www.capterra.co.cr/software/179296/getmaintainx) — 4.8/5 (1060 reviews) 2. [Fracttal One](https://www.capterra.co.cr/software/159911/fracttal) — 4.6/5 (1785 reviews) 3. [Limble](https://www.capterra.co.cr/software/162600/limble-cmms) — 4.8/5 (757 reviews) 4. [Jobber](https://www.capterra.co.cr/software/127994/jobber) — 4.6/5 (1475 reviews) 5. [eMaint CMMS](https://www.capterra.co.cr/software/100468/emaint-cmms) — 4.5/5 (425 reviews) ## Opiniones ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5 de octubre de 2017* | Comercio minorista | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Puntos en contra**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "Excellent Platform for Managing Multi-Site Service Operations" — 5.0/5 > **Ray** | *10 de junio de 2026* | Servicios para instalaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: ServiceChannel gives us one place to manage the entire service process. We use it to track work orders, communicate with customers, submit proposals, upload photos, review technician notes, and process invoices. The visibility is one of the biggest benefits because everyone involved can see the same information in real time. It helps keep jobs organized, improves accountability, and makes it easier to manage a large number of locations across the country. > > **Puntos en contra**: Reporting and search functionality could be improved. When researching older work orders or looking for specific historical information, it sometimes takes multiple searches to find exactly what I need. I would also like additional filtering and reporting options to help analyze trends and performance across large groups of locations. > > My overall experience with ServiceChannel has been positive. It has become an important tool for managing service operations and customer communication. The platform helps us respond faster, maintain accurate records, and provide updates throughout the life of a work order. Having work orders, proposals, photos, notes, and invoicing information in one system improves efficiency and helps ensure nothing gets overlooked. It has been a valuable part of managing a national account with hundreds of locations. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10 de marzo de 2025* | Servicios medioambientales | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Puntos en contra**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Service Channel Review" — 5.0/5 > **Samantha** | *11 de junio de 2026* | Servicios medioambientales | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Service Channel makes it easy to manage multiple work orders in one place. The platform provides clear visibility into job status, allows us to communicate efficiently with clients, and keeps all documentation organized and accessible. > > **Puntos en contra**: Sometimes the platform can be slow to load or refresh, especially when managing a large number of work orders. - But the team makes an effort to fix any bugs or glitches that the system may come across. Some tasks require multiple clicks to complete, and navigating certain features can take time for new users to learn. > > Service Channel helps our team stay organized, improve response times, and ensure work is completed and documented accurately. It streamlines our workflow and makes it easier to deliver consistent service to our clients. ----- ### "ITS NOT GREAT BUT ITS GOOD\!" — 4.0/5 > **YUNG** | *14 de mayo de 2026* | Servicios para instalaciones | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: ServiceChannel stands out because it brings clarity, control, and accountability to facility management. The platform centralizes work orders, vendor communication, and performance tracking, which reduces confusion and speeds up resolution times. Its real‑time visibility helps ensure issues are handled quickly, while analytics highlight trends that support smarter decision‑making. For someone who manages multiple locations or coordinates with many vendors, ServiceChannel creates a smoother workflow and strengthens operational consistency. The ability to document work, track costs, and maintain compliance makes it a reliable tool for delivering high‑quality service and improving overall facility performance. > > **Puntos en contra**: Language barriers among ServiceChannel employees often stem from the platform’s global workforce and the specialized terminology used in facility management. Many support agents operate from regions where English is a second language, which can create challenges when discussing technical issues, work order details, or vendor requirements. These barriers can slow communication, lead to misunderstandings, and require additional clarification. However, they also highlight the need for stronger training, clearer scripts, and standardized communication processes. Improving consistency in terminology, documentation, and expectations can help bridge these gaps and create smoother interactions for all users. > > My overall experience with ServiceChannel has been consistently good. The platform makes it easier to manage work orders, track vendor performance, and maintain visibility across multiple locations. Communication is streamlined, documentation is organized, and the system provides clear accountability for both internal teams and external vendors. While there are occasional challenges, the benefits outweigh them, and the platform continues to support smoother operations and faster issue resolution. ServiceChannel has helped create a more structured workflow, improved response times, and strengthened the way facility needs are managed. Overall, it has been a reliable tool that adds real value to daily operations. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/38574/servicechannel?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/38574/servicechannel) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados