--- description: ¿Qué piensan los usuarios de ServiceChannel? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ServiceChannel gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software GMAO (CMMS)](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.co.cr/software/38574/servicechannel Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/38574/servicechannel?page=2) > Optimiza el flujo de trabajo, mejora la comunicación y proporciona visibilidad sobre el mantenimiento continuo de tus instalaciones. > > Veredicto: 157 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ServiceChannel? Marcas líderes de venta al por menor, restaurantes, tiendas de comestibles y minimercados. Funciones específicas: gestión de instalaciones, gestión de edificios, bienes raíces, operaciones, finanzas y banca, salud, logística y gobierno. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 157 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ServiceChannel - **Ubicación**: New York, EE. UU. - **Constitución**: 1999 ## Contexto comercial - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, esloveno, español, francés, griego, húngaro, inglés, italiano, japonés, neerlandés, polaco, portugués, portugués de Brasil, portugués de Portugal, rumano, ruso, serbio, sueco, tailandés, turco, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - Acceso móvil - Alertas y notificaciones - Asset Lifecycle Management - Base de datos de subcontratistas - Creación de informes históricos - Creación de informes y estadísticas - Creación de informes/análisis - Códigos de barras/RFID - Facility Asset Management - Facturación - Firma electrónica - Gestión de activos fijos - Gestión de auditorías - Gestión de calendarios - Gestión de contratos o licencias - Gestión de documentos - Gestión de equipos - Gestión de expediciones - Gestión de incidentes - Gestión de inspecciones - Gestión de inventarios - Gestión de la amortización - Gestión de la conformidad - Gestión de pedidos de trabajo - Gestión de piezas - Gestión de proveedores - Gestión de subcontratistas - Gestión de trabajos - Gestión de técnicos - Gestión de usuarios - Gestión de órdenes de compra - Gestión del mantenimiento - Historial de servicios - Mantenimiento predictivo - Mantenimiento preventivo - Panel de actividades - Planificación de instalaciones - Programación - Programación del mantenimiento - Recordatorios - Registro de auditoría - Risk Analysis - Seguimiento de actividades - Seguimiento de activos - Seguimiento de costes - Seguimiento de cualificación - Seguimiento de trabajos - Seguimiento del proyecto - Third-Party Integrations ## Integraciones (en total: 15) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software GMAO (CMMS)](https://www.capterra.co.cr/directory/30032/cmms/software) ## Categorías relacionadas - [Software GMAO (CMMS)](https://www.capterra.co.cr/directory/30032/cmms/software) - [Software para instalaciones](https://www.capterra.co.cr/directory/30211/facility-management/software) - [Software de planificación de trabajos de mantenimiento](https://www.capterra.co.cr/directory/30785/work-order/software) - [Software de mantenimiento preventivo](https://www.capterra.co.cr/directory/31023/preventive-maintenance/software) - [Software de activos fijos](https://www.capterra.co.cr/directory/10026/fixed-asset-management/software) ## Alternativas 1. [MaintainX](https://www.capterra.co.cr/software/179296/getmaintainx) — 4.8/5 (1076 reviews) 2. [Fracttal One](https://www.capterra.co.cr/software/159911/fracttal) — 4.6/5 (1785 reviews) 3. [Limble](https://www.capterra.co.cr/software/162600/limble-cmms) — 4.8/5 (757 reviews) 4. [Jobber](https://www.capterra.co.cr/software/127994/jobber) — 4.6/5 (1487 reviews) 5. [eMaint CMMS](https://www.capterra.co.cr/software/100468/emaint-cmms) — 4.5/5 (432 reviews) ## Opiniones ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5 de octubre de 2017* | Comercio minorista | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Puntos en contra**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "Excellent Platform for Managing Multi-Site Service Operations" — 5.0/5 > **Ray** | *10 de junio de 2026* | Servicios para instalaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: ServiceChannel gives us one place to manage the entire service process. We use it to track work orders, communicate with customers, submit proposals, upload photos, review technician notes, and process invoices. The visibility is one of the biggest benefits because everyone involved can see the same information in real time. It helps keep jobs organized, improves accountability, and makes it easier to manage a large number of locations across the country. > > **Puntos en contra**: Reporting and search functionality could be improved. When researching older work orders or looking for specific historical information, it sometimes takes multiple searches to find exactly what I need. I would also like additional filtering and reporting options to help analyze trends and performance across large groups of locations. > > My overall experience with ServiceChannel has been positive. It has become an important tool for managing service operations and customer communication. The platform helps us respond faster, maintain accurate records, and provide updates throughout the life of a work order. Having work orders, proposals, photos, notes, and invoicing information in one system improves efficiency and helps ensure nothing gets overlooked. It has been a valuable part of managing a national account with hundreds of locations. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10 de marzo de 2025* | Servicios medioambientales | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Puntos en contra**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Organized and Easy" — 5.0/5 > **Cortne** | *21 de julio de 2026* | Servicios para instalaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Service channel is very simple to use and offers easy communication between clients and the customers. They have filters that allow quick shortcuts to view certain work orders and provide prompt management. > > **Puntos en contra**: Sometimes it can be slow but it is not often. I have been using this software for 3 years and I can count on one hand how many times the system has been down. > > I love service channel. I like the organization it offers, and I think most companies should use this software. ----- ### "Great platform for tracking and managing work orders." — 5.0/5 > **Ed** | *10 de junio de 2026* | Restaurantes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What we liked most about Service Channel is its ability to organize all work orders in one centralized location, making them easy to track, manage, and prioritize. The platform simplifies scheduling and coordinating work, ensuring everyone involved stays informed. We also appreciate the communication tools, which make it easy to connect with vendors, technicians, and stakeholders directly through the platform, improving efficiency and reducing delays. > > **Puntos en contra**: Honestly, there is very little that we dislike about Service Channel. The platform does an excellent job of handling our needs for coordinating, tracking, and managing work orders with customers. It provides the tools and communication features we need to stay organized and ensure work is completed efficiently. Overall, it has been a reliable solution that supports our day-to-day operations with minimal issues. > > Our overall experience with Service Channel has been very positive. The platform has helped streamline our processes, improve organization, and make it easier to manage service requests and communication. It has provided a reliable and efficient solution that supports our operational needs, and we appreciate the value it brings to our organization. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/38574/servicechannel?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/38574/servicechannel) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados