--- description: ¿Qué piensan los usuarios de Zuora? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Zuora gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zuora - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de suscripciones](/directory/31657/subscription-management/software) > [Zuora](/software/84232/z-billing) # Zuora Canonical: https://www.capterra.co.cr/software/84232/z-billing Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/84232/z-billing?page=2) > Zuora está a mitad de camino entre un CRM y un ERP. Gestiona todos los procesos de cobro y suscripción en tiempo real. > > Veredicto: 54 usuarios lo han valorado con **3.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Zuora? Más de 1000 empresas confían en Zuora para impulsar su negocio de suscripción. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.9/5** | 54 Opiniones | | Facilidad de uso | 3.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.6/5 | Basado en las opiniones generales | | Funciones | 3.9/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zuora - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: USD 1,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, español, francés, inglés, japonés - **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, Reino Unido ## Funciones - Alertas y notificaciones - Base de datos de contactos - Catálogo de productos - Contabilidad - Creación de informes y estadísticas - Creación de informes/análisis - Customizable Rules - Cálculo de impuestos - Facturación - Facturación cíclica de varios periodos - Facturación recurrente y suscripciones - Facturas personalizables - Gestión de cancelaciones - Gestión de contratos o licencias - Gestión de demandas de pago - Gestión de descuentos - Gestión de impuestos - Gestión de la suscripción - Gestión de reembolsos - Gestión de suscripciones - Libro general - Pagos en línea - Pagos móviles - Payment Gateway Integration - Portal de autoservicio - Procesamiento de facturas - Procesamiento de pagos - Procesamiento de pagos ACH - Procesamiento de tarjetas de débito/crédito - Real-Time Data - Reconocimiento de ingresos - Seguimiento/Análisis de uso - Third-Party Integrations - Varias divisas - Varias opciones de pago ## Integraciones (en total: 4) - NetSuite - PayPal - QuickBooks Online - Salesforce Sales Cloud ## Opciones de asistencia - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 ## Categoría - [Software de gestión de suscripciones](https://www.capterra.co.cr/directory/31657/subscription-management/software) ## Categorías relacionadas - [Software de gestión de suscripciones](https://www.capterra.co.cr/directory/31657/subscription-management/software) - [Programas de facturación](https://www.capterra.co.cr/directory/30015/billing-and-invoicing/software) - [Software de facturación recurrente](https://www.capterra.co.cr/directory/30927/recurring-billing/software) - [Procesadores de pago](https://www.capterra.co.cr/directory/30232/payment-processing/software) - [Software de carrito de compra](https://www.capterra.co.cr/directory/30848/shopping-cart/software) ## Alternativas 1. [PayPal](https://www.capterra.co.cr/software/179251/paypal) — 4.6/5 (26681 reviews) 2. [QuickBooks Online](https://www.capterra.co.cr/software/141374/quickbooks-online) — 4.3/5 (8543 reviews) 3. [Abby](https://www.capterra.co.cr/software/1036470/abby) — 4.7/5 (604 reviews) 4. [Bookipi](https://www.capterra.co.cr/software/195165/bookipi) — 4.8/5 (176 reviews) 5. [Jobber](https://www.capterra.co.cr/software/127994/jobber) — 4.6/5 (1487 reviews) ## Opiniones ### "Great SaaS Billing System" — 4.0/5 > **Jared** | *10 de mayo de 2019* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Zuora is a great customizable billing system our SaaS company has used efficiently. It has powerful integrations with Salesforce and our other apps so all of our data is integrated together. > > **Puntos en contra**: There seem to be many work-arounds we've had to create for scenarios we would expect to be fairly straightforward, such as prorations. > > Overall, we've enjoyed our transition to Zuora and it's saved our billing team so much time. ----- ### "Zuora- a must try accounting tool for any mid-cap organization" — 4.0/5 > **Usuario verificado** | *23 de agosto de 2024* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: a. Excellent and simple layout without any jazzy/ unnecessary application on the dashboard b. Well designed subcategories for billing, accounting payments which make the operation flow smooth c. Very secure and safe tool, offer single sign in option > > **Puntos en contra**: 1. Automation of the reports or dashboard is a big miss 2. No effective AI in inbuilt to reduce the manual work 3. Integration with other tools like payment gateway sometimes gets broken > > Overall its a good and professional accounting tool for small-mid cap organization ----- ### "I do not want to buy or put my money in Zuora" — 1.0/5 > **Philip** | *20 de febrero de 2025* | Software informático | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Nothing, none, Nothing, none,Nothing, none, the acquired products by Zuora are extremely terrible, particularly Leeyo Revenue, Revpro > > **Puntos en contra**: Not an agile solution for dynamic needs, potential service disruptions during upgrades, challenging to administer the applications, does not prioritize what customers need and innovates something that is not required by customers, rigidity in features, extremely high cost of ownership, implementation cycle is minimum 1 year, buggy applications, requiring data fixes almost every day, the acquired products are terrible which are build for consultancy and not built as products, poor documentation and requires enormous time in training, particularly Leeyo Revpro, Revenue ----- ### "An excellent application to automate billings." — 4.0/5 > **Alexandra** | *14 de marzo de 2021* | Automoción | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Zuora's notifications are undoubtedly one of the best qualities it has, since it allows us to send them via email to all customers who require it, before their renewal date. In addition to this, it has a very good customization capacity, an aspect that becomes crucial when redirecting the original software matrices according to the specific needs of our company. On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora. > > **Puntos en contra**: The learning curve within Zuora is very slow, due to the robustness of the software and the different characteristics and potentialities that it possesses, taking this into account, it is necessary to focus on training new users because this point tends to be a challenge. Another fundamental detail of Zuora is its low segmentation with respect to who the emails with the information regarding the billing notification are addressed to, so we can only select the country where they will be sent. > > In the company we use Zuora together with our CRM software, the first one provides the second with information regarding billing, such as the renewal dates and from this point our renewal team ensures that our clients in general have a hassle-free renovation experience. In general terms, Zuora's job is to automate billing, update our CRM with information regarding bills, and send the relevant billing notifications to emails. ----- ### "Getting Better" — 4.0/5 > **Usuario verificado** | *14 de agosto de 2019* | Servicios financieros | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information. > > **Puntos en contra**: Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience. > > For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/84232/z-billing?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/84232/z-billing) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados